Disable the GlobalProtect App for macOS
If your administrator configures the GlobalProtect
connect method as
Always On
, you can disable
the GlobalProtect app. For example, you might want to disable the
app if the GlobalProtect virtual private network (VPN) is not working
in a hotel, and the VPN failure prevents you from connecting to
the internet. After disabling the GlobalProtect app, you can connect
to the internet using unsecured communication (without a VPN). The
method, amount of time, and number of times for which you can disable the
GlobalProtect app depends on how the administrator configures your
GlobalProtect service (PanGPS). This configuration can prevent you
from disabling the app entirely or allow you to disable the app
only after responding to a challenge correctly.
If your configuration
includes a challenge, the GlobalProtect app prompts for one of the
following:
- Reason you want to disable the app
- Passcode
- Ticket number
If the challenge involves a
passcode or ticket number, we recommend that you contact a GlobalProtect
administrator or Help Desk person by phone.
Administrators
typically provide passcodes in advance, either through email (for
new GlobalProtect users) or posted on your organization’s website.
In response to an outage or system issue, administrators may also
provide passcodes by phone.
Before you can obtain a valid
ticket number, your endpoint displays a ticket request number that
you must communicate to your GlobalProtect administrator or a Help
Desk person. If your disable request is approved, you will receive
a valid ticket number that you can use to disable GlobalProtect.
The
following steps describe how to disable the app and pass a challenge:
- Disable the GlobalProtect app.
- Launch the GlobalProtect app by clicking the GlobalProtect system tray icon. The status panel opens.
- Click the settings icon () to open the settings menu.
- SelectDisable.
TheDisableoption is visible only if your GlobalProtect agent configuration allows you to disable the app. If the configuration allows you to disable the GlobalProtect app without requiring you to respond to a challenge, the GlobalProtect app closes without requiring further action. - Respond to one or more challenges, if required.If prompted, provide the following information:
- Reason—Your reason for disabling the GlobalProtect app.
- Passcode—A passcode that is typically provided by your administrator in advance, based on a known issue or event that requires you to disable the app.
- Ticket—If your configuration requires you to provide a ticket number, the GlobalProtect app displays an eight-character hexadecimal ticket request number as soon as you selectDisable. To disable the app with a ticket number, contact your administrator or Help Desk person (by phone) and provide the ticket request number. After approving your request, your administrator or Help Desk person provides you with an eight-character hexadecimal ticket number. Enter the ticket number in theTicketfield, and then clickOK.
