Disconnect the GlobalProtect App for Android

If your administrator configures the GlobalProtect connect method as
Always On
, you can disconnect the GlobalProtect app. For example, you might want to disconnect the app if the GlobalProtect virtual private network (VPN) is not working in a hotel, and the VPN failure prevents you from connecting to the internet. After disconnecting the GlobalProtect app, you can connect to the internet using unsecured communication (without a VPN).
The method, amount of time, and number of times for which you can disconnect the GlobalProtect app depends on how the administrator configures your GlobalProtect service (PanGPS). This configuration can prevent you from disconnecting the app entirely or allow you to disconnect the app only after responding to a challenge correctly.
If your configuration includes a challenge, the GlobalProtect app prompts for one of the following:
  • Reason you want to disconnect the app
  • Passcode
If the challenge involves a passcode, we recommend that you contact a GlobalProtect administrator or Help Desk person by phone. Administrators typically provide passcodes in advance, either through email (for new GlobalProtect users) or posted on your organization’s website. In response to an outage or system issue, administrators may also provide passcodes by phone.
The following steps describe how to disconnect the app and pass a challenge:
  1. Disconnect the GlobalProtect app.
    1. Launch the GlobalProtect app.
    2. Tap the settings icon to open the settings menu.
    3. From the settings menu, tap
      DISCONNECT
      .
    The
    Disconnect
    option is visible only if your GlobalProtect agent configuration allows you to disconnect the app. If the configuration allows you to disconnect the GlobalProtect app without requiring you to respond to a challenge, the GlobalProtect app closes without requiring further action.
  2. Respond to one or more challenges, if required.
    If prompted, provide the following information:
    • Reason
      —Your reason for disconnecting the GlobalProtect app.
    • Passcode
      —A passcode that is typically provided by your administrator in advance, based on a known issue or event that requires you to disconnect the app.

Recommended For You