If your administrator configures the GlobalProtect
connect method as
, you can disconnect
the GlobalProtect app. For example, you might want to disconnect
the app if the GlobalProtect virtual private network (VPN) is not
working in a hotel, and the VPN failure prevents you from connecting
to the internet. After disconnecting the GlobalProtect app, you
can connect to the internet using unsecured communication (without
The method, amount of time, and number of times for
which you can disconnect the GlobalProtect app depends on how the
administrator configures your GlobalProtect service (PanGPS). This
configuration can prevent you from disconnecting the app entirely
or allow you to disconnect the app only after responding to a challenge
If your configuration includes a challenge, the
GlobalProtect app prompts for one of the following:
you want to disconnect the app
If the challenge involves a passcode,
we recommend that you contact a GlobalProtect administrator or Help
Desk person by phone. Administrators typically provide passcodes
in advance, either through email (for new GlobalProtect users) or
posted on your organization’s website. In response to an outage
or system issue, administrators may also provide passcodes by phone.
following steps describe how to disconnect the app and pass a challenge:
Disconnect the GlobalProtect app.
Launch the GlobalProtect app.
Tap the settings icon to open the settings menu.
From the settings menu, tap
option is visible
only if your GlobalProtect agent configuration allows you to disconnect
the app. If the configuration allows you to disconnect the GlobalProtect
app without requiring you to respond to a challenge, the GlobalProtect
app closes without requiring further action.
Respond to one or more challenges, if required.
If prompted, provide the following information:
reason for disconnecting the GlobalProtect app.
—A passcode that is typically provided
by your administrator in advance, based on a known issue or event
that requires you to disconnect the app.