GlobalProtect
Addressed Issues in GlobalProtect App 6.1
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- 10.1 & Later
- 9.1 (EoL)
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- 6.3
- 6.2
- 6.1
- 6.0
- 5.1
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- 6.1
- 6.0
- 5.1
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- 6.3
- 6.2
- 6.1
- 6.0
- 5.1
Addressed Issues in GlobalProtect App 6.1
See the list of addressed issues in GlobalProtect app
6.1 for Android, iOS, Chrome, Windows, Windows 10 UWP, macOS, and
Linux.
The following topics describe the issues addressed in GlobalProtect 6.1 for
Android, iOS,
Chrome,
Windows, and Windows UWP, macOS, and Linux.GlobalProtect App 6.1.5 Addressed Issues (Android)
The following table lists the issue that is addressed in GlobalProtect app 6.1.5 for
Android.
Issue ID | Description |
---|---|
GPC-20071 | Resolved an issue where when the GlobalProtect app is installed
on Android devices, the Host ID column of the Strata Logging
Service (formerly CDL) log did not display the mobile-id setting
value. |
GlobalProtect App 6.1.5 Addressed Issues (Windows and macOS)
The following table lists the issues that are addressed in GlobalProtect app 6.1.5
for Windows and macOS.
Issue ID | Description |
---|---|
GPC-20562 | Resolved an issue where some users are unable to play YouTube
videos. |
GPC-20243 | Fixed an issue where, when the GlobalProtect app was used with an
embedded browser, the browser displayed ‘can't reach page’ due
to a Windows filter driver issue. |
GPC-20091 | Fixed an issue where pre-logon failed when the computer was
rebooted. |
GPC-20080 | Fixed an issue where the GlobalProtect logs displayed different
event messages for Windows and macOS devices when the
Allow User to Disable GlobalProtect
App was set to Allow with
Passcode for the GlobalProtect app. |
GPC-20060 | Fixed an issue where it was possible for the GlobalProtect
enforcer to be disabled when there was a network change during
portal authentication. |
GPC-20040 | Resolved an issue where GlobalProtect did not re-check for
internal gateways when using cached portal configuration and an
external network was previously detected. |
GPC-19961 | Fixed an issue where the hamburger menu on the GlobalProtect app
was disabled and end users were unable to click on the
Report an Issue option when the
GlobalProtect app was disabled in
Always-On mode. |
GPC-19948 | Fixed an issue where connection to the GlobalProtect portal
failed with the error Username from CAS SSO response
is different from the input . |
GPC-19924 | Fixed an issue where the users faced intermittent connection
issues while accessing GlobalProtect using an embedded
browser. |
GPC-19901 | Fixed an issue where, when the GlobalProtect app was installed on
devices running macOS, the app got disconnected and reconnected
intermittently. |
GPC-19833 | Fixed an issue where, when the GlobalProtect app was installed on
Windows devices, the Smart card (Yubikey) authentication did not
work when the device woke up from sleep mode. |
GPC-19829 | Fixed an issue where the manual gateway login failed when users
tried to login using their username and password. |
GPC-19794 | Resolved an issue where users had login issues on MAC devices
when the enforcer was enabled. |
GPC-19790 | Resolved an issue where users running GlobalProtect version
6.0.5-30 had a connection failure when connecting to a
hotspot. |
GPC-19686 | Fixed an issue where translation errors were observed in the
GlobalProtect app for French localization. |
GPC-19659 | Fixed an issue where macOS users were connected to the
GlobalProtect app before they agreed to their company’s terms of
service. |
GPC-19630 | Fixed an issue where the prelogon connect method failed on the
Globalprotect gateway prelogin stage. |
GPC-19686 | Fixed an issue where translation errors were observed in the
GlobalProtect app for French localization. |
GPC-19901 | Fixed an issue where, when the GlobalProtect app was installed on
devices running macOS, the app got disconnected and reconnected
intermittently. |
GPC-19818 | Fixed an issue where, when the GlobalProtect app was installed on
devices running macOs and when the Enforcer was enabled, Jamf
connect was not working after the MacBook was rebooted. Users had to
log in manually. |
GPC-19712 | Fixed an issue where PanGPS did not work on GlobalProtect app
version 6.0.4 due to invalid memory reference and users were unable
to reconnect to the GlobalProtect app after a system reboot. |
GPC-19696 | Fixed an issue where, when the GlobalProtect app was installed on
endpoints running macOS and the split tunnel was configured based on
the application for Zoom, users were unable to access any sites when
the split tunnel was disabled for Zoom and moved to full
tunnel. |
GPC-19659 | Fixed an issue where macOS users were connected to the
GlobalProtect app before they agreed to their company’s terms of
service. |
GPC-19652 | Fixed an issue where, when the GlobalProtect app was installed on
devices running macOS, users were unable to access the applications
and websites when the app got disconnected and reconnected while
switching the medium from wired to wireless and vice versa. |
GPC-19610 | Fixed an issue where, when the GlobalProtect app was installed on
devices running macOS, end users were not prompted to enter a
password and the app got stuck in Restoring VPN
connection state until the cookie was
deleted. |
GPC-19605 | Fixed an issue where the GlobalProtect app went missing from the
endpoints after an upgrade from app version 6.0.5-35 to
6.0.8-601. |
GPC-19603 | Fixed an issue where the GlobalProtect app displayed a generic
SAML login page and not the actual login page for authentication
and the connection was not established when cached portal
configuration was used. |
GPC-19570 | Fixed an issue where a hyperlink in a HIP notification opened in
the GPO-disabled Internet Explorer 11 browser instead of the default
browser. |
GPC-19545 | Fixed an issue where, when the GlobalProtect app was installed on
devices running macOS, users were unable to connect to the
GlobalProtect app when they used T-Mobile iPhone hotspot. |
GPC-19513 | Fixed an issue where the GlobalProtect app was trying to use the
old portal's authorization cookie to login instead of the newly
migrated portal. This happened when the user changed from
secondary portal to primary portal or vice versa without signing
out. |
GPC-19505 | Fixed an issue where the GlobalProtect embedded browser for SAML
authentication window obscured the two-factor authentication prompt
hindering the users from entering their PIN. |
GPC-19492 | Fixed an issue where the GlobalProtect app displayed the text
incorrectly on the web interface. |
GPC-19475 | Fixed an issue where users got connection errors in an embedded
browser after the computer woke up from sleep or when the user
switched gateways. |
GPC-19449 | Fixed an issue where, when the user used CAS token to
authenticate, the system logs incorrectly displayed an error
message during the GlobalProtect auto refresh configuration
interval. |
GPC-19433 | Fixed an issue where a small white blank page randomly popped up
on the device screen distracting the users. This issue occurred
while the device was connected to GlobalProtect app. |
GPC-19416 | Fixed a GlobalProtect redirection issue in embedded browser. When
a user tried to connect to GlobalProtect, an error was displayed
while waiting for the SAML response instead of being redirected
to the embedded browser. |
GPC-19403 | Fixed an issue where the GlobalProtect HIP check failed to detect
Kaspersky after an upgrade from 21.3.10.391 to 21.15.8.493. |
GPC-19391 | Fixed an issue where GlobalProtect stayed disconnected even when
the device was unlocked by the user. |
GPC-19387 | Fixed an issue where, when the GlobalProtect app was installed on
devices running macOS, the app displayed text incorrectly when
the system language was German. |
GPC-19314 | Fixed an issue where, when the GlobalProtect app is installed on
devices running macOS, the app displayed the message,
Downloading in progress when the
GlobalProtect app was upgraded to 6.0.x using the option
Allow Transparently . The app should
not display the message when upgraded using the transparent
method. |
GPC-19262 | Fixed an issue where GlobalProtect 6.2.1 tried to connect
automatically after the user restarted their computer even
though the connect method was set to
On-Demand . |
GPC-19237
| Fixed an issue where the GlobalProtect app did not disconnect
when the user used the Disable option on
the hamburger menu. The tunnel was still up and connected even
when the user disconnected the GlobalProtect app. |
GPC-19138 | Resolved an issue where the exclude for google application was
not working for users. |
GPC-19098 | Resolved an issue where pre-logon setup was not working when
GlobalProtect 6.2.1 was deployed via Microsoft Intune. |
GPC-18992 | Fixed an issue where internet via WiFi connection was unavailable
for GlobalProtect users after their computer woke up from sleep
because the app WiFi adapter was unable to obtain a DHCP IP
address. This issue occurred on devices where Enforce
GlobalProtect for Network Access feature was enabled. |
GPC-18933 | Fixed an issue where the GlobalProtect HIP check incorrectly
detected Real Time Protection for Cortex XDR, which caused the
device to fail the HIP check. |
GPC-18831 | Fixed an issue where, when the GlobalProtect app was installed on
devices running macOS, the GlobalProtect app got stuck in the
Connecting stage after the
device woke up from Modern Standby mode. |
GPC-18778 | Resolved an issue where devices supporting Modern Standby
(Microsoft Learn) crashed when they entered sleep mode while the VPN
plugin had an active connection and was sending data over its
tunnel. |
GPC-18750 | Fixed an issue where, when the GlobalProtect app was installed on
devices running macOS, the GlobalProtect HIP check did not
detect the Total Defense antivirus application, which caused the
device to fail the HIP check. |
GPC-18728 | Fixed an issue where the I Agree option on
the GlobalProtect app Welcome page did not work as expected when
the user selected the option using a keyboard. |
GPC-18702 | Fixed an issue where, when the GlobalProtect app was installed on
Windows devices, the Allow Manually
upgrade failed when the user tried to upgrade the GlobalProtect
app version from 6.0.5 to 6.0.7 |
GPC-18625 | Resolved an issue where the Zoom app intermittently stopped
connecting on macOS and displayed an error message. |
GPC-18384 | Fixed an issue where GlobalProtect app did not connect while
Netskope was connected and vice-versa. |
GPC-15750 | Fixed an issue where a hyperlink in a HIP notification opened in
the GPO-disabled Internet Explorer 11 browser instead of the
default browser. |
GlobalProtect App 6.1.5 Addressed Issues (iOS)
The following table lists the issues that are addressed in GlobalProtect app 6.1.5
for iOS.
Issue ID | Description |
---|---|
GPC-19631 | Fixed an issue where when the GlobalProtect app is installed on
iOS devices, the GlobalProtect app got disconnected and reconnected
intermittently when the user was trying to upload files. |
GlobalProtect App 6.1.5 Addressed Issues (Linux)
The following table lists the issues that are addressed in GlobalProtect app 6.1.5
for Linux.
Issue ID | Description |
---|---|
GPC-20193 | Fixed an issue where Linux users are disconnected intermittently
from GlobalProtect. |
GPC-20124 | Fixed an issue where GlobalProtect HIP was not working due to a
failed OPSWAT library. |
GPC-19792 | Fixed an issue where an error message was displayed on the
GlobalProtect client: "Previous authentication attempt timed out.
Please select Connect to initiate authentication once again".
Despite this error, the VPN tunnel was established, and traffic was
routed successfully through the tunnel. |
GPC-19748 | Fixed an issue where the GlobalProtect app status was connected
but no traffic was passing through. This issue occurred after the
GlobalProtect Linux client was upgraded from 6.1.3 to 6.1.4 on
Ubuntu Version 22.04. |
GPC-19353 | Fixed an issue where GlobalProtect was stuck in "Connecting"
stage a with "Login Successful!" white page displayed on the default
browser instead of the expected Microsoft SAML page. |
GPC-19297 | Fixed an issue where the Cortex XDR Last full-Scan-Time was not
detected on GlobalProtect App for Linux. |
GPC-18903 | Fixed an issue where when the GlobalProtect app was installed on
Linux devices running on Red Hat version 9, the ‘resolv.conf file’
was not getting updated with GlobalProtect DNS servers as
expected. |
GPC-17378 | Fixed an issue where, when the GlobalProtect app was installed on
devices running System76 coreboot BIOS, the HIP check failed when
the Device ID was empty. |
GlobalProtect App 6.1.4 Addressed Issues
The following table lists the issues that are addressed in GlobalProtect app 6.1.4
for Windows, macOS, iOS, Android, and Linux.
Issue ID | Description |
---|---|
GPC-19340 | Fixed an issue where the GlobalProtect app failed to send HIP
reports hourly. |
GPC-19331 | Fixed an issue where, when SAML authentication was used to
authenticate to the GlobalProtect app, the app used an unknown
username SAMLUser which was not
configured instead of the actual username of the user, which
caused an authentication failure. |
GPC-19289 | Fixed an issue where, when the GlobalProtect app was installed on
Linux devices with Ubuntu 22.04, the app was unable to collect
HIP reports. |
GPC-19280 | Fixed an issue where, when the GlobalProtect app transitions from
pre-logon to user-logon tunnel, the app did not display the list
of gateways for the users to change the gateway. The gateway
list was displayed only when the app was refreshed. |
GPC-19193 | Fixed an issue where the GlobalProtect app was unable to fetch
Windows firewall and antimalware information correctly. |
GPC-19187 | Fixed an issue where, when the GlobalProtect app version 6.0.8 or
6.0.7 was installed on endpoints running macOS Sonoma 14.1, the
PanGPS did not work as expected. |
GPC-19162 | Fixed an issue where, when the user upgraded the GlobalProtect
version to 5.2.13 or later version, the HIP report displayed the
DLP Digital Guardian Agent as disabled. |
GPC-19153 | Fixed an issue where, when the GlobalProtect app was installed on
iOS devices, the users had to reconnect to the GlobalProtect app
several times in a day. Users were prompted to enter the
credentials every time they tried to reconnect. |
GPC-19143 | Fixed an issue where the users were unable to choose the correct
certificate for the app as the configured registry value
previousCertificate did not
work as expected. |
GPC-19104 | Fixed an issue where the GlobalProtect HIP report failed to
detect the Real Time Protection status for Cortex XDR, which
caused the device to fail the HIP check. |
GPC-19083 | Fixed an issue where, when the GlobalProtect app was installed on
devices running macOS, the Connection tab
under app Settings did not display the
connection status and the refresh connection did not work when
the Settings window was opened. |
GPC-19061 | Fixed an issue where GlobalProtect detected an incorrect
Real-Time Protection status for Crowdstrike Falcon during HIP
checks for antimalware. |
GPC-19060 | Fixed an issue where when the GlobalProtect app was installed on
devices running macOS, the Connection tab
under app Settings did not display the
connection status when the app was changed from a non-tunneled
gateway to a tunneled gateway. |
GPC-19044 | Fixed an issue where, when the GlobalProtect app was installed on
Windows devices and the user changed the network from wired to
wireless within the organization, the device displayed a blue
screen. |
GPC-19023 | Fixed an issue where, when the GlobalProtect app version 5.2.13
was installed on devices running macOS, the users were unable to
connect to the Zoom application. |
GPC-19009 | Fixed an issue where, when SAML authentication was used to
authenticate to the GlobalProtect app and the user changed the
gateway to a manual gateway, the app stayed in the
Connecting stage. |
GPC-18983 | Fixed an issue where the Central Authentication Service (CAS)
authentication did not work when the GlobalProtect app was
connected to an internal gateway and the app repeatedly opened
the SAML authentication page. |
GPC-18968 | Fixed an issue where the GlobalProtect app displayed,
You are on the internal corporate
network message when users were on a public
network. Users had to reboot the system to resolve this issue. |
GPC-18903 | Fixed an issue where, when the GlobalProtect app was installed on
Linux devices running on Red Hat version 9, the
resolv.conf file was not
getting updated with GlobalProtect DNS servers as expected.Users should install/uninstall GlobalProtect app using
p_install.sh and
gp_uninstall.sh to fix resolve
this issue. |
GPC-18703 | Fixed an issue where the GlobalProtect HIP check did not detect
the Trellix Endpoint Security application, which caused the
device to fail the HIP check. |
GPC-18854 | Fixed an issue where users were prompted twice to authenticate
using SAML authentication when used with CAS authentication and
authentication override cookie, the GlobalProtect app got stuck
in the Connecting stage while
trying to connect. |
GPC-18828 | Fixed an issue where split tunnel CNAME records were created
before the GlobalProtect tunnel was established. |
GPC-18525 | Fixed an issue where, when the GlobalProtect app was installed on
Linux devices running on Ubuntu 22.04, the app got disconnected
intermittently with the error message: Failed to read
notify event buffer, error: Resource temporarily
unavailable. |
GPC-16975 | Fixed an issue where, when the GlobalProtect app was installed on
devices running macOS, the screen reader did not announce the
name of the GlobalProtect gateway when the gateway was marked
with the star symbol. |
GPC-16597 | Fixed an issue where the GlobalProtect app stopped working when
the app was upgraded from version 5.2.8 to 6.0.3. |
GlobalProtect App 6.1.3 Addressed Issues
The following table lists the issues that are addressed in GlobalProtect app 6.1.3
for Windows, macOS, and Linux.
Issue ID | Description |
---|---|
GPC-19336 | Fixed an issue where the ADEM portal did not display user
information such as User-ID when the ADEM portal was changed
from on-premises to Prisma Access. |
GPC-18964 | Fixed an issue where, when the GlobalProtect app was installed on
devices running macOS and the user upgraded the GlobalProtect
version from 6.0.5 to 6.2.1, the app got disconnected after 10
minutes. |
GPC-18913 | Fixed an issue where the GlobalProtect app changed the connection
status to Not Connected even though the
app was connected to the internal gateway. |
GPC-18907 | Fixed an issue where the GlobalProtect app on macOS endpoints did
not query the secondary DNS (when primary DNS is not responding)
when the domain was part of the exclude domain list (both
network and DNS). |
GPC-18822 | Fixed an issue where, when the GlobalProtect app was installed on
Windows devices and the device was reset using the Microsoft
Recovery tool, the GlobalProtect app was not properly
displayed. |
GPC-18788 | Fixed an issue where the GlobalProtect HIP check did not detect
McAfee Total Protection as an anti-malware application, which
caused the device to fail the HIP check. |
GPC-18733 | Fixed an issue where the hyperlinks with the URLs containing the
= character in the HIP
notification message did not work as expected and the page did
not open when the user clicked the URL. |
GPC-18728 | Fixed an issue where the I Agree option on
the GlobalProtect app Welcome page did not work as expected when
the user selected the option using a keyboard. |
GPC-18720 | Fixed an issue where the GlobalProtect app became unresponsive
when the user clicked the ESC
button during authentication using a hard token. |
GPC-18599 | Fixed an issue where Linux endpoints could not resolve FQDNs when
the GlobalProtect tunnel was connected because the host stopped
listening to UDP/53 on the loopback IP address. |
GPC-18598 | Fixed an issue where the GlobalProtect SSO tile was selected
instead of the Windows Password tile in the Windows Login screen
even though the registry key
MakeGPCPDefault was set to
No . |
GPC-18594 | Fixed an issue where the GlobalProtect app was unable to send HIP
reports when the app was connected using IPv6 address. |
GPC-18566 | Fixed an issue where the GlobalProtect app incorrectly displayed
the gateway as internal when it was connected to an external
gateway. |
GPC-18528 | Fixed an issue where the GlobalProtect HIP check incorrectly
detected the version for KES 12 (Kaspersky Endpoint Security),
which caused the device to fail the HIP check. |
GPC-18512 | Fixed an issue where, when the GlobalProtect app was installed on
Linux devices running Ubuntu 22.04 or REHL 9.1, the app got
disconnected periodically. |
GPC-18471 | Fixed an issue where, when multiple
wa_3rd_party_host_64.exe
processes persisted even after the HIP check was performed, the
GlobalProtect app stopped working. |
GPC-18426 | Fixed an issue where, when the GlobalProtect app was configured
with the ' Disable GlobalProtect option
set to Allow With Ticket , the app did not
display the correct Disable Duration time. |
GPC-18383 | Fixed an issue where the GlobalProtect app failed to connect on
Windows 11 endpoints with error Could not connect
to the GlobalProtect service . |
GPC-18379 | Fixed an issue where, when the IP address type was set to IPv4
and IPv6, the GlobalProtect app could connect only to the manual
gateway instead of connecting to the best available gateway. |
GPC-18367 | Fixed an issue where, when pre-logon was configured for the
GlobalProtect app, the GlobalProtect portal displayed the FQDN
or IP address of the gateway and not the gateway name. With this
fix, the portal displays the gateway name instead of FQDN or IP
address. |
GPC-18336 | Fixed an issue where, when the GlobalProtect app got
automatically connected after a system reboot even though the
connection method configured was On-Demand. |
GPC-18318 | Fixed an issue where, when the GlobalProtect app was connected to
the internal gateway, the app displayed the message :
Connected - Inter.... instead of
Connected . |
GPC-18251 | Fixed an issue where the GlobalProtect HIP check did not detect
McAfee LiveSafe as an anti-malware application, which caused the
device to fail the HIP check. |
GPC-18230 | Fixed an issue where, when the user entered credentials during
SAML authentication after the set internal login timer, the app
displayed an authentication failed message without providing the
reason. The Retry button on the app web
interface did not work properly when using an embedded browser
for authentication. The Retry button was
not fully visible on the embedded browser. |
GPC-18223 | Fixed an issue where GlobalProtect experienced a prolonged
connection time when IPv6 was disabled on Windows devices. |
GPC-18200 | Fixed an issue where the GlobalProtect HIP check did not detect
McAfee LiveSafe as an antivirus application, which caused the
device to fail the HIP check. |
GPC-18173 | Fixed an issue where the vertical scroll bar on the GlobalProtect
app web interface did not work properly when users tried to
select the certificate from the drop-down. |
GPC-18171 | Fixed an issue where users were unable to select the external
gateway manually when connected to the internal network. The
GlobalProtect stayed in Connecting
state and users had to manually disconnect the connection and
connect to the internal network to exit the
Connecting state. |
GPC-18167 | Fixed an issue where the GlobalProtect app displayed the Prisma
Access gateways that were not set for manual selection. |
GPC-18157 | Fixed an issue where the GlobalProtect app displayed the
Credential Provider language in English when the system language
was German. |
GPC-18155 | Fixed an issue where, when the GlobalProtect app was installed on
Linux devices, the app displayed the text in an incorrect format
and the users were unable to read the information displayed on
the app. |
GPC-18146 | Fixed an issue where, when the GlobalProtect app was installed on
Windows devices, the GlobalProtect HIP check did not detect the
correct details for Cortex XDR, which caused the device to fail
the HIP check. |
GPC-18135 | Fixed an issue where, when the GlobalProtect app was installed on
devices running macOS, the GlobalProtect HIP check detected the
WithSecure antivirus software as XProtect, which caused the
device to fail the HIP check. |
GPC-18107 | Fixed an issue where the GlobalProtect HIP check did not detect
McAfee LiveSafe – Internet Security, which caused the device to
fail the HIP check. |
GPC-18092 | Fixed an issue where GlobalProtect connected to an internal
gateway got automatically disconnected after a certain period of
time. |
GPC-18060 | Fixed an issue where the GlobalProtect HIP check did not detect
McAfee Total Protection, which caused the device to fail the HIP
check. |
GPC-18039 | Fixed an issue where the GlobalProtect HIP check did not detect
the Definition Date correctly for the CrowdStrike application,
which caused the device to fail the HIP check. |
GPC-17914 | Fixed an issue where, when the GlobalProtect app was installed on
macOS endpoints and split tunnel was configured based on the
application, the Zoom app got disconnected intermittently. |
GPC-17896 | Fixed an issue where users were unable to connect to
GlobalProtect gateway when only one external gateway was added
due to the following error: Cannot Verify Server
Certificate of Gateway . |
GPC-17640 | Fixed an issue where, when the upgrade script
update_tmp.bat was used, the
error message did not display the correct exit timeout for the
PanGPS uninstall process. |
GPC-17518 | Fixed an issue where the GlobalProtect app displayed the status
as Connected-Internal even when the
app was not connected. |
GPC-17492 | Fixed an issue where, when the traffic enforcer setting was
applied for pre-logon and the GlobalProtect app was
disconnected, the new user setting did not get updated and the
pre-logon setting was still applicable. |
GPC-17204 | Fixed an issue where, when the GlobalProtect app was installed on
devices running macOS, the certificate information was not
accessible even though the GlobalProtect app had full access to
the certificate store. |
GPC-17161 | Fixed an issue where, when the GlobalProtect app was installed on
devices running macOS, the GlobalProtect app failed to reconnect
and continued to stay in the
Connecting state after the
device woke up from Modern Standby
mode. |
GPC-17001 | Fixed an issue where, when the GlobalProtect app was installed on
devices running on macOS, the app did not display the
Connect button and Refresh
Connection button properly. |
GPC-16609 | Fixed an issue where, when the GlobalProtect app was installed on
Windows devices and the screen displayed GlobalProtect app
connection status incorrectly when the device was locked. |
GPC-16597 | Fixed an issue where the GlobalProtect app stopped working when
the app was upgraded from version 5.2.8 to 6.0.3. |
GPC-16441 | Fixed an issue where the GlobalProtect app connection failed when
both GlobalProtect Enforcer and Endpoint Traffic Policy
Enforcement were enabled. |
GPC-16397 | Fixed an issue where the GlobalProtect app was installed on
devices running macOS, a blank GlobalProtect app user interface
was displayed instead of the correct page. |
GPC-15697 | Fixed an issue where, when the GlobalProtect app was installed on
devices running macOS, users were able to select All Gateways
heading on the page which was not an option for the users to
select. This issue happened on the app interface with a
non-English language. |
GlobalProtect 6.1.0 Addressed Issues (iOS & Android)
The following table lists the issues that are addressed in GlobalProtect app 6.1.0
for
iOS and
Android.Issue ID | Description |
---|---|
GPC-19030 | Fixed an issue where GlobalProtect 6.1.0 on iOS 17 cannot connect
gateways successfully. |
GPC-18672 | Fixed an issue where, when the customer upgraded from 5.2.12-26
to 6.1.1-6 on several devices, several devices received blue
screen error messages. To fix the problem, the customer
completely uninstalled the 5.x version of GlobalProtect before
upgrading to 6.1.1. |
GPC-18207 | Fixed an issue where, when the GlobalProtect app was installed on
Android devices and the block list was configured through mobile
device management (MDM), the block list did not work as expected
and the traffic was not blocked as per the configuration. |
GPC-17875 | Fixed an issue where,when the GlobalProtect app was installed on
iOS devices, the app got stuck in the
Connecting state and users had
to restart the device to connect to the app. |
GPC-17635 | Fixed an issue where, when the GlobalProtect app was installed on
iOS devices, users were unable to send logs ( Help >
Send Logs ) through apps other than iOS Mail
Client. Users can now share the logs using any file sharing app
(e.g. Gmail) so that administrators can analyze the logs. |
GPC-17435 | Fixed an issue where, when the GlobalProtect app was installed on
iOS devices and configured with On-Demand mode, the app
displayed the following erroneous pop-up message: GlobalProtect Always-On mode is enabled. Please sign in to
continue. |
GPC-16741 | Fixed an issue where, when the GlobalProtect app was installed on
iOS devices, users could not connect the iOS device to a manual
gateway even though the GlobalProtect portal was configured with
two external manual gateways. |
GPC-15137 | Fixed an issue where, when the GlobalProtect app was installed
on Android devices, the users could not connect to the app due
to the following error: ANDROID_ACTION_START_VNIC,
ret=failed. |
GlobalProtect App 6.1.2 Addressed Issues
The following table lists the issues that are addressed in GlobalProtect app 6.1.2
for Windows and macOS.
Issue ID | Description |
---|---|
GPC-18126 | Fixed an issue where devices displayed the
DRIVER_VERIFIER_DETECTED_VIOLATION
Blue Screen error when the GlobalProtect app was upgraded from
version 5.2.10 to 6.1.1. |
GPC-18116 | Fixed an issue where Trend Micro XDR detected packet capture
processes randomly via GlobalProtect (PanGPS.exe service). |
GPC-18073 | Fixed an issue where the GlobalProtect app selected an unexpected
gateway due to a latency discrepancy seen between PanGPS and
packet capture. |
GPC-17921 | Fixed an issue where, when the language was set to Japanese, the
time to connect was not displayed properly when a
Disconnect Timeout was configured for
the app. |
GPC-17896 | Fixed an issue where users were unable to connect to
GlobalProtect gateway when only one external gateway was added
due to the following error: Cannot Verify Server
Certificate of Gateway . |
GPC-17831 | Fixed an issue where the GlobalProtect app reported the computer
name differently from the computer name displayed in Autonomous
DEM causing a data discrepancy. |
GPC-17771 | Fixed an issue where the GlobalProtect app stopped working
abruptly. |
GPC-17776 | Fixed an issue where, when the GlobalProtect app was installed on
devices running macOS and GlobalProtect enforcer was configured
with allowed FQDNs, users were still able to access the internet
and other public domains. |
GPC-17762 | Fixed an issue where when the GlobalProtect app Allow
User to Disable GlobalProtect App setting was
set to Allow with Comment , the option did
not work as expected. |
GPC-17754 | Fixed an issue where the GlobalProtect app did not detect Smart
Card removal every time the user removed the card and due to
which the app was not getting disconnected in On-Demand tunnel
mode. |
GPC-17740 | Fixed an issue where, when the GlobalProtect app was connected
through the Prisma Access gateway, the upload speed of the
internet was reduced to 2 Mbps. |
GPC-17728 | Fixed an issue where users were unable to connect to the
GlobalProtect gateway when only one external gateway was added
due to the following error: Cannot Verify Server
Certificate of Gateway . |
GPC-17718 | Fixed an issue where the GlobalProtect app incorrectly detected
the firewall status as disabled while the GlobalProtect HIP
check detected the device as Windows firewall enabled. |
GPC-17556 | Fixed an issue where the GlobalProtect app would get stuck in the
Connecting state when the user tried to
close the browser window for SAML authentication after
configuring On-Demand mode for the app. |
GPC-17598 | Fixed an issue on the GlobalProtect app for Linux where, when the
GlobalProtect app was connected and the tunnel was up, the DNS
requests were sent to the public DNS servers assigned to the
physical interface. |
GPC-17554 | Fixed an issue where the device displayed a Blue Screen error
when users upgraded the GlobalProtect version to 6.1.1-5 |
GPC-17519 | Fixed an issue where, when the GlobalProtect app was installed on
Linux devices, the file size of the log file (PanGPUI.log.old)
increased without getting log rotated. |
GPC-17473 | Fixed an issue where the GlobalProtect portal and gateway
selection list were displayed in the table format and not as
menu items. |
GPC-17460 | Fixed an issue where, when the GlobalProtect app was installed on
Windows 10 or 11 devices, and when the user tried to
authenticate using SAML authentication, the app did not display
the Terms of Use pop-up on the Welcome page properly. |
GPC-17436 | Fixed an issue where, when the GlobalProtect app was installed on
devices running macOS, the upload speed of the internet was
reduced after a version upgrade. |
GPC-17419 | Fixed an issue where the GlobalProtect system tray icon continued
to stay in Connecting state even when the app was connected and
had access to internal resources. |
GPC-17406 | Fixed an issue where GlobalProtect HIP check did not detect the
new version of Trellix Drive Encryption correctly, which caused
the device to fail the HIP check. |
GPC-17404 | Fixed an issue where, when the GlobalProtect app was installed on
Windows devices and the app was upgraded from version 5.2.12 to
6.0.5, the device displayed the
DRIVER_VERIFIER_DETECTED_VIOLATION
Blue Screen error. |
GPC-17398 | Fixed an issue where the Settings Connection Assigned IP Address(es) and
Gateway IP Address properly. |
GPC-17393 | Fixed an issue where, when the GlobalProtect app was installed on
Windows 10 devices and the language was set to Japanese,
IpConfig.txt and
Systeminfo.txt in the
GlobalProtectLogs.zip did not work
properly. |
GPC-17337 | Fixed an issue where the GlobalProtect app disconnected due to a
HIP reporting error that prevented the app from sending HIP
reports to the gateway. |
GPC-17339 | Fixed an issue where the device could not reconnect to the
internet when endpoint traffic policy enforcement was enabled
and when the user switched networks. Users had to reboot the
system to connect to the internet. |
GPC-17335 | Fixed an issue where the user interface of the GlobalProtect app
was going oversized when the system woke up from the sleep
mode. |
GPC-17326 | Fixed an issue where, when the GlobalProtect app was installed on
Windows devices, the device displayed a blue screen when users tried
to download files larger than 5GB. |
GPC-17299 | Fixed an issue where the GlobalProtect app did not display LDAP
password expiration notification on consecutive connection
attempts when the user tried to authenticate using the LDAP
authentication method. |
GPC-17227 | Fixed an issue where the tunnel was still up and connected even
when the user disconnected the GlobalProtect app. |
GPC-17205 | Fixed an issue where GlobalProtect failed to decrypt
HipPolicy.dat on endpoints, which caused the device to fail the
HIP check for anti-malware. |
GPC-17137 | Fixed an issue where, when the user clicked the Network sign-in
icon on the Windows login page, an icon with the name ‘image’
was displayed instead of the portal IP address/ URL. |
GPC-17099 | Fixed an issue where devices with Driver Verified enabled and
configured to monitor the PAN virtual adapter driver
(pangpd.sys) displayed the
DRIVER_VERIFIER_DETECTED_VIOLATION
Blue Screen error. |
GPC-17011 | Fixed an issue where the GlobalProtect app tried to send HIP
reports even when the device was on Modern Standby mode. |
GPC-17000 | Fixed an issue where the GlobalProtect app got stuck in the
Connecting state when the user tried to
authenticate with SAML authentication using the embedded browser
and clicked Cancel on the certificate prompts. |
GPC-16978 | Fixed an issue where the GlobalProtect app took a long time to
establish a connection due to an erroneous packet capture
process. |
GPC-16959 | Fixed an issue where the Endpoint Traffic Policy Enforcement
feature was causing the GlobalProtect app to drop Slack
WebSocket outbound traffic on macOS endpoints. |
GPC-16851 | Fixed an issue where, when the GlobalProtect app was installed on
devices running macOS, the app did not try to auto-connect to
the gateway after exceeding the Disable
Timeout value. |
GPC-16837 | Fixed an issue where the GlobalProtect app (PANGP Virtual
Ethernet Adapter) was intermittently disconnected after a system
reboot though the gateway status displayed it as Connected. |
GPC-16662 | Fixed an issue where the GlobalProtect app sent the Intermediate
Certificate instead of the Server Certificate for OCSP check
while performing Certificate authentication on
GlobalProtect. |
GPC-16655 | Fixed an issue where, when configured with the pre-logon connect
method, the GlobalProtect app indicated that it was connected,
but the tunnel was not established and users were unable to
access resources. |
GPC-16645 | Fixed an issue where the GlobalProtect app couldn't display the
Verify text box when using the full 255 characters for Radius
DUO Authentication on Windows devices. |
GPC-16631 | Fixed an issue where GlobalProtect logs forwarded from CDL to
syslog-ng and Splunk were arriving in multiline and single line
mode randomly. |
GPC-16575 | Fixed an issue where GlobalProtect users were intermittently
unable to log in to the gateway when using the user logon
connect method because Enforce GlobalProtect Connection for
Network Access was enabled immediately after portal login,
blocking access to the gateway login URL. |
GPC-16504 | Fixed an issue where, when the GlobalProtect app was installed on
the Windows devices, the GlobalProtect app failed to send the
Diagnostic report when the end user used the option to
Report an Issue . |
GPC-16489 | Fixed an issue where the GlobalProtect HIP check did not detect
the Chinese anti-malware applications, which caused the device
to fail the HIP check. |
GPC-16346 | Fixed an issue where, when the GlobalProtect app was installed on
Windows devices, the GlobalProtect HIP check took longer than
expected to collect the HIP information and also displayed HIP
pop-up error messages for antivirus software, which caused the
device to fail the HIP check. |
GPC-16267 | Fixed an issue where the portal status did not show as
Connected even when the portal
was accessible after a reboot and the portal status was
Using cached portal config ,
which did not trigger the transparent upgrade. |
GPC-16148 | Fixed an issue where GlobalProtect notifications were displayed
in HTML code instead of formatted text. |
GPC-16135 | Fixed an issue where the GlobalProtect app connection failed when
Windows 10 21H2 users tried to switch to another Windows user
account on the device |
GPC-16074 | Fixed an issue where, when the GlobalProtect app was installed on
devices running macOS with SAML authentication, users were
unable to connect to the app after the system woke up from sleep
mode. The app stayed in Connecting state for a
long time and users had to refresh the connection. |
GPC-16056 | Fixed an issue where GlobalProtect HIP check did not detect the
name of the Trellix Agent correctly, which caused the device to
fail the HIP check. |
GPC-16002 | Fixed an issue where the GlobalProtect HIP check detected the
device as Windows firewall enabled even though the firewall was
disabled on the device. |
GPC-15976 | Fixed an issue where, when the GlobalProtect app was installed on
Windows devices, the device displayed a Blue Screen error due to
a faulty GlobalProtect app driver. |
GPC-15968 | Fixed an issue where the GlobalProtect app was stuck in the
Connecting state when users failed to authenticate with SAML and
using an embedded browser. Users were unable to disconnect the
app and had to reboot the device. |
GPC-15922 | Fixed an issue where, when Connect Before Logon using Security
Assertion Markup Language (SAML) authentication was used to log
in to the endpoint, the Use Default Browser for SAML
Authentication did not work as expected with the configured
Connect Before Logon option. |
GPC-15485 | Fixed an issue where the GlobalProtect HIP check did not detect
the Real-Time Protection status for the FireEye Endpoint Agent,
which caused the device to fail the HIP check. |
GPC-15262 | Fixed an issue where single sign-on (SSO) for Smart Card were
used for authentication, users were prompted to enter PIN
instead of password on the Windows login screen. |
GPC-15234 | Fixed an issue where the app would get stuck at the Connecting
state while trying to connect to a gateway. |
GPC-15111 | Fixed an issue where, when the GlobalProtect app was installed on
devices running macOS, the screen reader repeatedly announced
tabs, Add button, and portals table on
the user interface. The screen reader must announce the user
interface elements only once. |
GPC-15105 | Fixed an issue where, when the GlobalProtect app was installed on
devices running macOS, the app Home page displayed text in an
incorrect color contrast ratio causing readability issues for
users. |
GPC-15080 | Fixed an issue where the split tunnel was configured based on the
destination domain, split tunneling did not work as expected
when IPv6 traffic exclusion was configured. |
GlobalProtect App 6.1.1 Addressed Issues
The following table lists the issues that are addressed in GlobalProtect app 6.1.1 for Windows,
macOS, and Linux.
Issue ID | Description |
---|---|
GPC-16324 | Fixed an issue where Endpoint Traffic Policy
Enforcement dropped IPv6 ICMP neighbor discovery packets causing
the IPv6 tunnel to drop. |
GPC-16029 | Fixed an issue where, when the GlobalProtect app was installed on devices running macOS, users
were prompted for certificate selection even when the
Extended Key Usage OID for Client
Certificate' was configured in the App
Configurations area of the GlobalProtect portal
configuration. |
GPC-15989 | Fixed an issue where, when the Default System
Browser is used for SAML, the GlobalProtect app kept displaying Connecting when
connected to an internal gateway. |
GPC-15994 | Fixed an issue where Endpoint Traffic Policy Enforcement interaction with Windows Filter Platform
(WFP) and third-party vendors caused intermittent user tunnel
drops. |
GPC-15972 | Fixed an issue where the GlobalProtect HIP check did not detect
the Real-Time Protection status correctly for the CrowdStrike
Falcon application, which caused the device to fail the HIP
check. |
GPC-15834 | Fixed an issue where the GlobalProtect app
got disconnected after HIP check. |
GPC-15677 | Fixed an issue where, when the GlobalProtect
app was installed on macOS, users were prompted for login when the
app was installed using the property list (plist) with On-Demand connect method. |
GPC-15991 | Fixed an issue where the GlobalProtect app installer was
displaying the wrong Palo Alto Networks logo. |
GPC-15534 | Fixed an issue where the proxy credential pop-up window did not show when connecting to the
GlobalProtect portal after upgrading the GlobalProtect app to
version 5.2.5 and above. |
GPC-15167 | Fixed an issue where when the GlobalProtect app was installed on devices running macOS, the
GlobalProtect enforcer continued to block network access even
after connecting to the internal gateway. |