If your administrator configures the GlobalProtect
connect method as
, you can disconnect
the GlobalProtect app if you have a good reason. For example, you
might want to disconnect the app if the GlobalProtect virtual private
network (VPN) is not working in a hotel, and the VPN failure prevents
you from connecting to the internet. After disconnecting the GlobalProtect
app, you can connect to the internet using unsecured communication
(without a VPN).
The method, amount of time, and number of
times for which you can disconnect e the GlobalProtect app depends
on how the administrator configures your GlobalProtect service (PanGPS).
This configuration can prevent you from disconnecting the app entirely
or allow you to disconnect the app only after responding to a challenge
If your configuration includes a challenge, the
GlobalProtect app prompts you for one of the following:
you want to disconnect the app
Respond to one or more reasons such as
App not working
If the challenge requires a
passcode or ticket number, we recommend that you contact a GlobalProtect
administrator or Help Desk person by phone.
typically provide passcodes in advance, either through email (for
new GlobalProtect users) or posted on your organization’s website.
In response to an outage or system issue, administrators may also
provide passcodes by phone.
Before you can obtain a valid
ticket number, your endpoint displays a ticket request number that
you must communicate to your GlobalProtect administrator or Help
Desk person. If your disconnect request is approved, you will receive
a valid ticket number that you can use to disconnect GlobalProtect.
following steps describe how to disconnect the app and pass a challenge:
Disconnect the GlobalProtect app.
Launch the GlobalProtect app by clicking
the GlobalProtect system tray icon. The status panel opens.
Click the hamburger menu to open the settings menu.
option is visible
only if your GlobalProtect agent configuration allows you to disconnect
the app. If the configuration allows you to disconnect the GlobalProtect
app without requiring you to respond to a challenge, the GlobalProtect
app closes without requiring further action.
Respond to one or more challenges, if required.
If prompted, provide the following information:
us the issue to disconnect
—Your reason for disconnecting
the GlobalProtect app.
Select the reason to disconnect
your configuration requires you to respond to one or more reasons
or enter another reason, the GlobalProtect app displays the reasons
as soon as you select
—A passcode that is typically
provided by your administrator in advance, based on a known issue
or event that requires you to disable the app.
—If your configuration requires
you to provide a ticket number, the GlobalProtect app displays an
eight-character hexadecimal ticket request number as soon as you
. To disconnect the app
with a ticket number, contact your administrator or Help Desk person
(by phone) and provide the ticket request number. After approving
your request, your administrator or Help Desk person provides you
with an eight-character hexadecimal ticket number. Enter the ticket
number in the