Addressed Issues
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GlobalProtect

Addressed Issues

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Addressed Issues

Review the list of addressed issues in GlobalProtect app 6.3 for Windows and macOS.
The following topics describe the issues addressed in GlobalProtect 6.3 versions:.

GlobalProtect App 6.3.2 Addressed Issues

The following table lists the issues addressed in GlobalProtect app 6.3.2.
Issue IDDescription
GPC-22087
Fixed an issue where the GlobalProtect app was unable to validate the certificate from OCSP.
GPC-22080
Fixed an issue where the OCSP requests were being rejected by the OCSP responder with a HTTP 400 Bad Request error due to the absence of the Host header in the OCSP request.
GPC-21938
Fixed an issue where, when the GlobalProtect app version 6.3.x was installed on devices running macOS, the HIP check failed to detect ESET Endpoint Security version 8.
GPC-21918
Fixed an issue where, when the patch management category was excluded for HIP checks, HIP checks were still happening for missing patches which consumed CPU resources on users' machine.
GPC-21838
Fixed an issue in which the GlobalProtect app, when installed on Windows devices, caused a duplicate page to open in the system default browser (Chrome) when the user clicked the hyperlink on the Welcome page with fedmandate on the embedded browser.
GPC-21836
Fixed an issue in GlobalProtect 6.3.1 for macOS where the Refresh Connection option was missing during the Connecting state, specifically for users who upgraded from version 6.3.0.
GPC-21778
Fixed an issue where the GlobalProtect IPSec tunnel got disconnected on GlobalProtect app version 6.2.5 when gpupdate /force command was used to update policy.
GPC-21774
Fixed an issue where the GlobalProtect ARM64 installers for 6.2.5 version did not display the Digital Signatures tab.
GPC-21771
Fixed an issue where the GlobalProtect HIP check incorrectly detected Malware Definition Date for Trend Micro Deep Security Agent, which caused the device to fail the HIP check.
GPC-21733
Fixed an issue where all the added portals got deleted from the portal list except the connected portal when the GlobalProtect app was upgraded from version 6.2.4 to 6.2.5-788. Users had to manually add them again to resolve the issue.
GPC-21604
Fixed an issue where, when the GlobalProtect app was installed on devices running macOS and were connected to the internal gateway, the app did not display the Disconnect option under Settings.
GPC-21571
Fixed an issue where the hyperlink in HIP notification opened up in Webview2 instead of the default browser.
GPC-21565
Fixed an issue where the SAML embedded browser did not remember the username after sign-out, even when the user had selected the check box Remember Me on the SAML embedded browser.
GPC-21542
Fixed an issue where GlobalProtect got stuck in connecting and failed the connection after some time.
GPC-21443
Fixed an issue where GlobalProtect crashed when the PanGPS service was stopped.
GPC-21414
Fixed an issue where the SAML authentication page would occasionally fail to appear due to the usage of a previous SAML pre-login cookie.
GPC-21399
Fixed an issue where, when the GlobalProtect app was installed on devices running macOS, the HIP check for the built-in firewall shows N/A incorrectly.
The value should be either Yes or No.
GPC-21370
Fixed an issue where the HIP check could not detect Trellix Firewall Status, which caused the device to fail the HIP check.
GPC-21332
Fixed an issue where the GlobalProtect HIP check incorrectly detected Real Time Protection status for Avast and XProtect, which caused the device to fail the HIP check.
GPC-21320
Fixed an issue where the GlobalProtect HIP check did not detect Kaspersky Endpoint Security antimalware application which caused the device to fail the HIP check.
GPC-21301
Fixed an issue where, when the user upgraded the GlobalProtect app version to 6.2.4 with SAML authentication, users were unable to connect to GlobalProtect intermittently when Enforcer is enabled.
GPC-21247
Fixed an issue where GlobalProtect HIP set the Filevault encryption status to unencrypted on macOS running devices, which denied access to the end-point machines.
GPC-21222
Fixed an issue where the GlobalProtect HIP check incorrectly detected the Real Time Protection Status and Last Full Scan for Avast application, which caused the device to fail the HIP check.
GPC-21206
Fixed an issue where the GlobalProtect service exited when the user logs off or put the computer in sleep mode.
GPC-21174
Fixed an issue where the GlobalProtect HIP check did not detect Real time protection status for Acronis Cyber Protection Agent, which caused the device to fail the HIP check.
GPC-21130
Fixed an issue where, when the GlobalProtect app was installed on devices running macOS, the GlobalProtect app failed to reconnect and continued to stay in the Connecting state after the device woke up from Modern Standby mode.
GPC-21106
Fixed an issue where the GlobalProtect HIP check did not detect Real Time Protection status for Malwarebytes antimalware application, which caused the device to fail the HIP check.
GPC-21043
Fixed an issue where the GlobalProtect app got stuck in connecting stage after authentication when the app was upgraded to 6.2.4 version.
GPC-20983
Fixed an issue where the GlobalProtect app was installed on devices running macOS, the GlobalProtect got stuck in Connecting state when the device woke up from sleep mode.
GPC-20967
Fixed an issue where, when the GlobalProtect app was installed with the Conditional Connect method, users had to click the Connect button twice to connect to an external gateway after a system reboot.
GPC-20943
Fixed an issue where the GlobalProtect enforcer blocked DHCP packets.
GPC-20838
Fixed an issue where the HIP report was not completed within the allowed time.
GPC-20807
Fixed an issue where the HIP report for Symantec Encryption Desktop shows the encryption state as unencrypted.
GPC-20779
Fixed an issue where Windows regional settings were not respected by Webview 2 on SAML embedded browser resulting in regional language(French, German, Chinese, Spanish, and Japanese) not loading properly in embedded browser.
GPC-20700
Fixed an issue where macOS users had to enter the SAML username and password each time they refreshed or rebooted their computer. This issue occurred more frequently when they used Safari as the default browser or used the embedded browser.
GPC-20674
Fixed an issue where all GlobalProtect portals except for the currently connected portal were deleted during the upgrade from 6.2.2 to 6.2.3 or from 6.2.3 to 6.3.0.
GPC-20492
Fixed an issue where the PanGPS process crashed due to exception code 0xC0000374.
GPC-20466
Fixed an issue where the tunnel gets broken during modern standby when using Enforce GlobalProtect for Network Access and the enforcer gets re-enabled only after the user resumes working on the computer.
GPC-20441
Fixed an issue where HIP reports are sometimes not available on the firewall for newly connected users.
GPC-20322
Fixed an issue where users were unable to install GlobalProtect 6.2 on windows 11 ARM64 devices.
GPC-20191
Fixed an issue where the PanGPA executable version 6.1.2.83 did not work as expected on Windows devices.
GPC-20168
Fixed an issue where it was possible to do a privilege escalation and\or login bypass when using a 3rd party credential provider with GlobalProtect.
GPC-18943
Fixed an issue where when Endpoint Traffic enforcement feature was enabled, certain traffic was going through the physical adapter and not getting blocked as per the rules set.
GPC-18695
Fixed an issue where, when the GlobalProtect app version 6.0.7 was installed on devices running macOS, the "Allow with Passcode option did not work as expected when the user tried to disable the GlobalProtect app with the configured passcode.
GPC-18671
Fixed an issue where, when the GlobalProtect app was installed on devices running macOS, the GlobalProtect macOS install package created an unused /Library/Application folder.
GPC-18452
Fixed an issue where, when the GlobalProtect app was installed on Windows devices, the app did not start right away after a system reboot.

GlobalProtect App 6.3.1-c383 Addressed Issues

The following table lists the issues addressed in GlobalProtect app 6.3.1-c383.
Issue ID
Description
GPC-21486
Fixed an issue where users were unable to keep the proxy on when the
tunnel was disconnected.
GPC-21414
Fixed an issue where GlobalProtect gets stuck in a connecting loop upon authentication cookie expiration.
GPC-21101
Fixed an issue where the embedded browser pop-up with "Login Successful" was displayed for each SAML authentication.
GPC-20983
Fixed an a Windows computer resumes from sleep, the GlobalProtect app remains stuck in the connecting stage.
GPC-20595
Fixed an issue where GlobalProtect users were unable to connect after upgrading to 6.2.3-270 and received a "Your internet access is blocked" error during SAML authentication using the embedded browser.
GPC-20492
Fixed an issue where the PanGPS process crashed due to exception code 0xC0000374.

GlobalProtect App 6.3.1 Addressed Issues

The following table lists the issues addressed in GlobalProtect app 6.3.1.
Issue IDDescription
GPC-21022Fixed an issue where the GlobalProtect re-authentication prompt appeared in the background instead of the foreground after deploying Okta FastPass.
GPC-20895Fixed an issue where a macOS GlobalProtect app user was able to modify or add a new portal even though the portal agent configuration specified Allow User to Change Portal Address = NO and Allow user to Sign Out from GlobalProtect App = No.
GPC-20864Fixed an issue where the GlobalProtect embedded browser login window did not stay pinned to the front of all open windows on Windows and MAC computers.
GPC-20839Fixed an issue where a macOS user was unable to connect to the GlobalProtect app.
GPC-20722Fixed an issue in the GlobalProtect macOS client where the UI incorrectly displayed a "Not Connected" status and a "Connect" button while the user was in the process of connecting to a new gateway.
GPC-20645Fixed an issue where the GlobalProtect macOS app was stuck in connecting stage when the macOS computer woke from sleep and the user had to restart the computer.
GPC-20601Fixed an issue where users unable to connect to GlobalProtect after upgrading from version 6.2.2 to 6.2.3 via JAMF.
GPC-20595Fixed an issue where GlobalProtect users were unable to connect after upgrading to 6.2.3-270 and received a Your internet access is blocked error during SAML authentication using the embedded browser.
GPC-20527Fixed an issue where the Conditional Connect method configured for the GlobalProtect app did not work as expected when the user shifted from external network (home) to an internal network (office). Users had to reboot the system to resolve this issue.
GPC-20463Fixed an issue where the GlobalProtect status panel is not disabled at startup when the Display Status Panel at Startup parameter is set to no.
GPC-20442Fixed an issue on appliances running PanOS 10.1.11-h1 and GlobalProtect 6.0.10-811 where the tunnel status failed to update to connected immediately after establishment. This problem was specific to IPv4-only clients connecting to dual-stack (IPv4 + IPv6) GlobalProtect gateways or portals.
GPC-20427Fixed an issue where the GlobalProtect client on Windows 11 devices displayed an error message "The parameter is incorrect" when attempting to connect to a firewall running PAN-OS 10.1.13 with SAML authentication enabled.
GPC-20374Fixed an issue where users were unable to connect to GlobalProtect if they accidentally clicked decline on the Terms of Service page.
GPC-20157Fixed an issue where the gateway location was not correctlydisplayed in the Connections panel.
GPC-20143Fixed an issue where the user was redirected to the Authentication page twice on the default browser for both portal and gateway authentication when SAML was configured.
GPC-20114Fixed an issue where, when the GlobalProtect app was installed on devices running macOS, the certificate information was incorrect during the portal login phase causing authentication failure.
GPC-20112Fixed an issue where the GlobalProtect HIP check incorrectly detected Real time protection status for Kaspersky Endpoint Security, which caused the device to fail the HIP check.
GPC-20091Fixed an issue where pre-logon failed when the computer was rebooted, when the machine store had an expired and active certificate.
GPC-20080Fixed an issue where the GlobalProtect logs displayed different event messages for Windows and macOS devices when the Allow User to Disable GlobalProtect App was set to Allow with Passcode for the GlobalProtect app.
GPC-20060Fixed an issue where it was possible for the GlobalProtect enforcer to be disabled when there was a network change during portal authentication.
GPC-20040Fixed an issue where GlobalProtect did not re-check for internal gateways when using cached portal configuration and an external network was previously detected.
GPC-19991Fixed an issue where client certificate authentication between embedded browser and IdP (SAML) fails.
GPC-19966Fixed an issue where the embedded browser was unable to load the Microsoft IdP login page for the users to authenticate to the GlobalProtect app.
GPC-19901Fixed an issue where, when the GlobalProtect app was installed on devices running macOS, the app got disconnected and reconnected intermittently.
GPC-19889Fixed an issue where, when the GlobalProtect app was installed on Windows machine and Connect Before Logon (CBL) was configured for the app, the app did not start properly when the user logged on to the device.
GPC-19840Fixed an issue where Mac computers did not display all gateways in the Search Gateway tab.
GPC-19833Fixed an issue where, when the GlobalProtect app was installed on Windows devices, the Smart card (Yubikey) authentication did not work when the device woke up from sleep mode.
GPC-19753Fixed an issue where the GlobalProtect icon could not be selected using the keyboard.
GPC-19751Fixed an issue where the programmatic and visual label for the GlobalProtect form field was not announced.
GPC-19686Fixed an issue where translation errors were observed in the GlobalProtect app for French localization.
GPC-19659Fixed an issue where macOS users were connected to the GlobalProtect app before they agreed to their company’s terms of service.
GPC-19513Fixed an issue where the GlobalProtect app was trying to use the old portal's authorization cookie to login instead of the newly migrated portal. This happened when the user changed from secondary portal to primary portal or vice versa without signing out.
GPC-19475Fixed an issue where users got connection errors in an embedded browser after the computer woke up from sleep or when the user switched gateways.
GPC-19433Fixed an issue where a small white blank page randomly popped up on the device screen distracting the users. This issue occurred while the device was connected to GlobalProtect app.
GPC-19373Fixed an issue where the HIP remediation pop up is displayed even when the user is disconnected.
GPC-18991Fixed an issue where the proxy auto-configuration (PAC) files were not restored as expected after a system reboot or when the user disconnected the GlobalProtect app.
GPC-18728Fixed an issue where the ‘I Agree’ option on the GlobalProtect app Welcome page did not work as expected when the user selected the option using a keyboard.
GPC-18702Fixed an issue where, when the GlobalProtect app was installed on Windows devices, the “Allow Manually upgrade failed when the user tried to upgrade the GlobalProtect app version from 6.0.5 to 6.0.7.
GPC-18647Fixed an issue where the user reported an issue using the Report an Issue option on the GlobalProtect app and the issue was not reported as expected.
GPC-17820
Fixed an issue where Firefox was not supported for proxied traffic in Tunnel and Proxy mode or proxy mode.
GPC-17727Fixed an issue where when the GlobalProtect app was connected in Tunnel and Proxy mode or proxy mode, SSH traffic could not be sent over the proxy.
GPC-16975Fixed an issue where, when the GlobalProtect app was installed on devices running macOS, the screen reader did not announce the name of the GlobalProtect gateway when the gateway was marked with the star symbol.
GPC-15750Fixed an issue where a hyperlink in a HIP notification opened in the GPO-disabled Internet Explorer 11 browser instead of the default browser.

GlobalProtect App 6.3.0 Addressed Issues

There are no addressed issues in GlobalProtect app 6.3.0 release.