Fixed an issue where GlobalProtect could not connect after an upgrade, which occurred because the GlobalProtect service sent portal configuration and gateway authentication requests to the portal's connected IP address instead of its fully qualified domain name (FQDN), causing certificate verification to not succeed. Users encountered the error "The network connection is unreachable or the gateway is unresponsive. Check the network connection and reconnect." With this fix, GlobalProtect correctly routes requests to the portal FQDN and connects as expected.

(macOS devices) Fixed an issue where GlobalProtect authentication did not complete during the portal sign-in process, which caused users to encounter an "Authentication Failed" error. This occurred because the GlobalProtect service stopped unexpectedly during SAML authentication. With this fix, GlobalProtect authenticates and connects as expected.

Fixed an issue where GlobalProtect user connections were disconnecting after one hour, which occurred when the portal refresh process initiated and the client encountered an error during its network configuration update. With this fix, GlobalProtect connections now refresh as expected without interruption.

Fixed an issue where GlobalProtect intermittently did not detect the Real-time Protection (RTP) state of Windows Defender, which prevented authorized users from accessing resources when Host Information Profile (HIP) policies were applied. This behavior occurred after an upgrade of Windows Defender. With this fix, GlobalProtect properly detects the RTP state of Windows Defender.

(GlobalProtect client on Windows devices using SmartCard authentication) Fixed an issue where the GlobalProtect client would unexpectedly terminate and fail to establish a connection, which was caused by inter-process communication issues during the authentication process. With this fix, the client connects as expected.

Fixed an issue where GlobalProtect gateway certificate verification would fail after a software upgrade, which prevented connections to the gateway. With this fix, gateway certificate verification proceeds as expected.

Fixed an issue where GlobalProtect Host Information Profile (HIP) checks intermittently failed with an "Invalid authentication cookie" error after machines woke up from modern standby, which caused traffic to incorrectly match policies without HIP requirements or fall through to default rules. With this fix, HIP checks proceed as expected, and traffic correctly matches policies based on HIP requirements.

Fixed an issue where GlobalProtect log entries for macOS agents that disconnected using ticket were not displayed in the Strata Cloud Manager Log Viewer, which led to an inconsistency in log reporting compared with Windows agents. With this fix, log entries for macOS agents are displayed correctly.

Fixed an issue where GlobalProtect connections would intermittently stall, preventing internet access. With this fix, GlobalProtect connections establish and maintain properly.

Fixed an issue where Host Information Profile (HIP) reports were not sent to the gateway intermittently, which resulted in issues with user-IP mapping. With this fix, HIP reports are sent consistently, ensuring accurate user-IP mapping.

(macOS endpoints only) Fixed an issue where the GlobalProtect app would not connect to the GlobalProtect service after a macOS upgrade and a sleep-wake event. With this fix, the GlobalProtect app connects as expected.

Fixed an issue where the GlobalProtect client would remain in a connecting state after an initial authentication attempt failed, and would not attempt to connect to alternate gateways. With this fix, the GlobalProtect client now properly transitions out of the connecting state and attempts alternate gateways when authentication fails.

Fixed an issue where GlobalProtect did not detect a specific version of the Broadcom Endpoint Security Agent (ESA) on macOS endpoints. With this fix, the agent is correctly detected, and administrators can configure policies for it.

(macOS devices running GlobalProtect) Fixed an issue where GlobalProtect would not connect, which caused users to encounter a "Could not connect to the GlobalProtect service" error after a macOS update or system reboot. This occurred because the GlobalProtect service would not start or would stop unexpectedly. With this fix, GlobalProtect connects successfully.

(macOS devices only) Fixed an issue where GlobalProtect would get stuck in a connecting state after the device woke from sleep or reconnected to a network, which resulted from GlobalProtect attempting to resolve the gateway's fully qualified domain name (FQDN) using the tunnel's DNS instead of the local internet service provider (ISP) DNS. With this fix, GlobalProtect correctly uses the local ISP DNS for gateway FQDN resolution when disconnected.

(GlobalProtect app on macOS devices) Fixed an issue where the GlobalProtect app initiated unexpected portal requests after a manual gateway selection. With this fix, the app behaves as expected after a manual gateway selection.

(macOS only) Fixed an issue where the GlobalProtect user interface popover would not dismiss after a successful connection, which occurred because the GlobalProtect menu bar icon became inaccessible when hidden by the operating system. With this fix, the popover automatically dismisses after a successful connection.

Fixed an issue where internet connectivity would stop working on macOS when the GlobalProtect client was connected to certain mobile hotspots that assigned IP addresses from a specific reserved range, which occurred because the GlobalProtect client did not properly process this particular IP address range used in some mobile network environments. With this fix, internet connectivity is maintained in these scenarios.

Fixed an issue where the HIP process repeatedly launched in a rapid-fire loop, which triggered alerts. With this fix, the process launches as expected.

(GlobalProtect app on macOS only) Fixed an issue where the GlobalProtect app remained in a connecting state for approximately two minutes after a local network-extension or route-change event, which required a restart of the app to recover. With this fix, the GlobalProtect app now connects as expected after such events.

(GlobalProtect app on macOS) Fixed an issue where the GlobalProtect app would fail to connect to gateways after a manual gateway selection. With this fix, the GlobalProtect app connects successfully to gateways after manual selection.

Fixed an issue where GlobalProtect app connections experienced a delay when Autonomous Digital Experience Management (ADEM) was disabled in the portal, which occurred because the agent continued to search for the ADEM configuration file. With this fix, the agent no longer attempts to locate the ADEM configuration file when ADEM is disabled.

Fixed an issue where GlobalProtect App disconnect reason text was truncated in the user interface when the GlobalProtect Portal was configured with a custom disconnect reason, which prevented the full message from being displayed. With this fix, the user interface now properly displays the complete disconnect reason.

Fixed an issue where an unauthorized user could disconnect a GlobalProtect connection after interrupting Security Assertion Markup Language (SAML) authentication during a connection refresh. With this fix, the Disconnect button no longer appeared for unauthorized users in this scenario.

Fixed an issue where the GlobalProtect client on macOS would intermittently become stuck in a connecting state after the system resumed from sleep mode, which prevented internet access even after disconnecting the virtual private network (VPN). With this fix, the client now connects as expected and allows proper network access.

Fixed an issue where the GlobalProtect client stole focus when a user entered a PIN for PINGID/Security Assertion Markup Language (SAML) authentication. With this fix, the GlobalProtect client no longer unexpectedly takes focus during this authentication process.

Fixed an issue where the DisplayVersion registry key for GlobalProtect clients on Windows reported an incomplete version string, which led to other software misidentifying the installed GlobalProtect version. With this fix, the registry key now accurately reflects the full client version.

Fixed an issue where the GlobalProtect Enforcer did not unblock network traffic after a GlobalProtect connection was established, which resulted in the blocking of traffic not explicitly excluded from enforcement. With this fix, the GlobalProtect Enforcer now correctly unblocks traffic upon successful GlobalProtect connection.

Fixed an issue where applications configured for split tunneling would not function correctly after a network transition. With this fix, applications would function as expected after network changes.

Fixed an issue where the GlobalProtect app would intermittently get stuck in a connecting state after a laptop woke up from standby, preventing it from establishing a connection to the gateway. With this fix, the GlobalProtect agent connects successfully.

(macOS devices only) Fixed an issue where custom Host Information Profile (HIP) checks did not correctly evaluate certain system configuration parameters, which prevented macOS devices from matching the intended HIP objects. With this fix, HIP checks accurately evaluate the system configuration parameters.

Fixed an issue where the GlobalProtect Client would intermittently not complete Kerberos Single Sign-On (SSO) during pre-login. This occurred when the client did not post the Kerberos token back after receiving an initial authentication challenge from the portal, which prompted users for credentials and displayed an error message indicating an unreachable network or unresponsive portal. With this fix, Kerberos SSO now succeeds consistently.

Fixed an issue where the GlobalProtect app intermittently stopped transmitting Host Information Profile (HIP) reports, which caused User-ID entries to be cleared and resulted in missing user-to-IP mappings. With this fix, the GlobalProtect app now consistently transmits HIP reports, maintaining accurate user-to-IP mappings.

Fixed an issue where users were unable to select the GlobalProtect icon from the status bar on macOS.