Product Safety Warnings

To avoid personal injury or death for yourself and others and to avoid damage to your Palo Alto Networks hardware, be sure you understand and prepare for the following warnings before you install or service the hardware. You will also see warning messages throughout the hardware reference where potential hazards exist.
All Palo Alto Networks products with laser-based optical interfaces comply with 21 CFR 1040.10 and 1040.11.
The following safety warnings apply to all Palo Alto Networks firewalls and appliances, unless a specific hardware model is specified.
  • When installing or servicing a Palo Alto Networks firewall or appliance hardware component that has exposed circuits, ensure that you wear an electrostatic discharge (ESD) strap. Before handling the component, make sure the metal contact on the wrist strap is touching your skin and that the other end of the strap is connected to earth ground.
    French Translation:
    Lorsque vous installez ou que vous intervenez sur un composant matériel de pare-feu ou de dispositif Palo Alto Networks qui présente des circuits exposés, veillez à porter un bracelet antistatique. Avant de manipuler le composant, vérifiez que le contact métallique du bracelet antistatique est en contact avec votre peau et que l’autre extrémité du bracelet est raccordée à la terre.
  • Use grounded and shielded Ethernet cables to ensure agency compliance with electromagnetic compliance (EMC) regulations.
    French Translation:
    Des câbles Ethernet blindés reliés à la terre doivent être utilisés pour garantir la conformité de l'organisme aux émissions électromagnétiques (CEM).
  • I/O ports are intended for intra-building connections only and not intended for OSP (Outside Plant) connections or any network connections subject to external voltage surge events.
  • Radio Frequency (RF) Radiation Exposure Warning:
    Hazardous Radiation Exposure Warning—Adjustments or procedures other than those specified may result in hazardous RF radiation exposure. A minimum distance of 50cm (19.7in) must be maintained between the operating radio antennas and personnel.
  • Antenna Installation Warning:
    To avoid hazardous RF radiation exposure, ensure the device is switched off when installing or changing antennas. The device must only use Palo Alto Networks approved antennas and accessories.
  • International Statements and Information Pertaining to Radio Products
    • Information on compliance to RF exposure guidelines:
      The Palo Alto Networks ION 1200 series devices are designed to comply with the following national and international standards on human RF exposure, to ensure compliance with these RF exposure standards, the device must only be operated with Palo Alto Networks approved antennas and accessories.
      • US 47 Code of Federal Regulations Part 2
      • American National Standards Institute (ANSI) / Institute of Electrical and Electronic Engineers / IEEE C 95.1 (99)
      • International Commission on Non-Ionizing Radiation Protection (ICNIRP) 98
      • Ministry of Health (Canada) Safety Code 6, Limits on Human Exposure to Radio Frequency Fields in the range from 3KHz to 300GHz
      • Australia Radiation Protection Standard
    • International Guidelines for Exposure to Radio Waves:
      The ION 1200 series includes a radio transmitter and receiver. It is designed not to exceed the limits for exposure to RF radiation specified in ICNIRP guidelines that were devised to include a substantial safety margin to ensure the safety of all persons, regardless of age and health.
      The World Health Organization has stated that current scientific information does not indicate a need for special precautions for wireless devices. They also recommend that further exposure reductions are possible by orienting antennas away from personnel or by increasing the separation distance.
    • Additional Information on RF Exposure:
      • FCC Bulletin 56: Questions and Answers about Biological Effects and Potential Hazards of Radio Frequency Electromagnetic Fields
      • FCC Bulletin 65: Evaluating Compliance with the FCC guidelines for Human Exposure to Radio Frequency Electromagnetic Fields
      • FCC Bulletin 65C (01-01): Evaluating Compliance with the FCC guidelines for Human Exposure to Radio Frequency Electromagnetic Fields: Additional Information for Evaluating Compliance for Mobile and Portable Devices with FCC limits for Human Exposure to Radio Frequency Emission
      • World Health Organization Internal Commission on Non-Ionizing Radiation Protection at this URL: www.who.int/emf
      • United Kingdom, National Radiological Protection Board at this URL: www.nrpb.org.uk
      • Cellular Telecommunications Association at this URL: www.ctia.org/
      • The Mobile and Wireless Forum (MWF) at this URL: www.emfhealth.info/index.cfm
  • National Statements and Information Pertaining to Radio Products
    • US
      • RF Exposure Warning:
        This equipment was evaluated to FCC radio frequency (RF) exposure limits set forth for an uncontrolled environment. To comply with FCC exposure limits, antennas for this product must be located at a distance of a minimum of 50cm (19.7in) or more from all persons.
      • Product Modification Warning:
        The radio contained in this product operates with other devices in this frequency band and with other services operating within the radio spectrum. Any changes or modifications to the product without approval from Palo Alto Networks could void the user’s authority to operate the device. Such modifications include the use of non-approved antennas, accessories, or amplifiers. The radio has been evaluated under FCC Bulletin OET 65C and found compliant to the requirements as set forth in CFR 47 Sections 2.1091.
      • Cellular Products:
        The system operator is responsible for obtaining any operator's license, performing any required frequency notification, or meeting any qualification to operate this system under this rule part. This device operates under the authority of a licensed radio service under 47 Code of Federal Regulations Parts 22, 24, and 27.
      • FCC Co-location:
        This product must not be co-located or operate in conjunction with another radio.
      • FCC Guidelines for Exposure to Radio Waves:
        The ION 1200 series includes a radio transmitter and receiver. It is designed not to exceed the limits for exposure to RF radiation specified in FCC Part 1.1310. The FCC guidelines are based on IEEE ANSI C 95.1 (92) and include a substantial safety margin to ensure the safety of all persons, regardless of age and health. The device has been tested and found compliant with the applicable regulations as part of the radio certification process. The US Food and Drug Administration (FDA) has stated that current scientific information does not indicate a need for special precautions for wireless devices. The FCC recommends that further exposure reductions are possible [1] by orienting antennas away from personnel, [2] by increasing the separation distance.
    • Canada
      • Industry Canada Radio Interference Statement:
        This device contains transmitter(s)/receiver(s) that comply with Innovation, Science and Economic Development (ISED) Canada’s license-exempt RSS(s). Operation is subject to the following two conditions:
        This device may not cause interference.
        This device must accept any interference, including interference that may cause undesired operation of the device.
        French Translation:
        L’émetteur/récepteur exempt de licence contenu dans le présent appareil est conforme aux CNR d’Innovation, Sciences et Développement économique Canada applicables aux appareils radio exempts de licence. L’exploitation est autorisée aux deux conditions suivantes:L’appareil ne doit pas produire de brouillage.L’appareil doit accepter tout brouillage radioélectrique subi, même si le brouillage est susceptible d’en compromettre le fonctionnement.
      • RF Exposure Warning:
        This equipment complies with ISED RF exposure limits set forth for an uncontrolled environment. This equipment must be installed and operated with a minimum distance of 50cm (19.7in) between personnel and the radio antennas.
      • ISED Co-location:
        This product must not be co-located or operate in conjunction with another radio.
      • Industry Canada Guidelines for Exposure to Radio Waves:
        The ION 1200 series includes a radio transmitter and receiver. It is designed not to exceed the limits for exposure to RF radiation as referenced in Health Canada Safety Code 6. Those guidelines include a substantial safety margin to ensure the safety of all persons, regardless of age and health.
        Health Canada states that current scientific information does not indicate a need for special precautions for wireless devices. Health Canada recommends that further exposure reductions are possible [1] by orienting antennas away from personnel, [2] by increasing the separation distance, or [3] by lowering the transmitter power output.
        The systems are designed to be operated to avoid contact with the antennas by the user. It is recommended to set the system in a location where the antennas can remain at least a minimum distance as specified from the user in accordance with the regulatory guidelines which are designed to reduce the exposure to the user.
    • EU
      This equipment is intended to be used in all EU and EFTA countries. Outdoor use may be restricted to certain frequencies and/or may require a license for operation. The use of wireless devices in hazardous locations is limited to the constraints posed by the safety directors of such environments. The use of a portable device may be restricted in some locations.
      The use of wireless devices in hospitals is restricted to the limits set forth by each hospital. The use of software or firmware not supported/provided by the manufacturer may result in the equipment being no longer compliant with the regulatory requirements.
    • Australia and New Zealand
      To ensure compliance with RF exposure standards, the system must only be operated with Palo Alto Networks approved antennas and accessories.
      To ensure compliance with exposure limits to radio frequency fields, the antenna must be no closer than 50cm (19.7in) from personnel.
      A radio communications device supported under Australian Class Licenses can be expected to be operating in radio frequency spectrum also used by other radio communications devices. Devices supported under Class Licenses are typically used for communications over short distances.
      Radio communications devices are sometimes used for radio applications with commercial or safety of life implications. Users of such applications are encouraged to have particular regard to the suitability of operating under the Australian Radio communications Class License for their radio communications need.

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