Troubleshoot Common Issues with the ION 1200
Learn how to troubleshoot the when working with cellular ION devices.
Troubleshoot the issue by following the resolution steps mentioned in the table. If the issue persists, contact Palo Alto Networks Support.
Alerts and alarms are reported when there is fault in the system or an issue with the cellular modem. For detailed information on the alerts and alarms on the ION 1200 device, refer to the Prisma SD-WAN Administrator’s Guide.
No radio signal - The cellular module in the ION device cannot detect a radio signal from the internet service provider network.
Weak radio signal - reception on your modem is poor.
No internet access
Slow download or upload speed
Data transfer speed depends on signal strength and interfering radio sources and technology it is connected to.
Attached no IP address
If your modem cannot access the internet but one or more Signal Strength LED bars are green, see if the modem can obtain an internet IP address from the mobile broadband service provider. Modem requests an IP address from the mobile broadband service provider. You can determine whether the request was successful from Alerts or Notifications on the portal.
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