You cannot access an app in the hub until you (or someone in your organization) activates it. Prior to activation, all apps require some level of installation and configuration activity that occurs outside of the hub. Sometimes you must complete the installation and configuration of an app before you can activate it. Other times, you must activate the app before you perform other installation and configuration steps. Either way, before you can complete the installation and configuration process, the app must be activated.

See the product documentation for your app to review installation and configuration procedures.

To activate an app, log in to the hub, Activate New App, and follow the instructions. These instructions differ from app to app, so consult your product documentation for details. Activating a partner app typically requires steps that are unique to the app before you can use it.

After an app is activated, the hub automatically provisions it. During this brief period (measured in minutes), you will not be able to access the app. However, after the app is fully provisioned, you will see the tile for that app when you log in to the hub. Click the tile to open the app.