Capture App Debug Information

To help Palo Alto Networks troubleshoot problems with your app instance, you can capture debug information.
If you're having trouble with a specific app instance, you can capture debug information that will help Palo Alto Networks support personnel troubleshoot the problem. You do this from the hub Settings page. Click on the wrench icon next to the app instance:
settings-wrench.png
In the resulting pop-up, enter a short description of the problem.
settings-wrench-capture.png
Click
Capture
, and you will be presented with a reference ID number. Use this number when discussing the problem with Palo Alto Networks support personnel.
Use of this tool does not create a support case. Use the Customer Support Portal (CSP) to create a support case, and provide the reference ID created here to the case.
settings-wrench-referenceid.png
Clicking
OK
closes the previous dialog. However, if you click on the instance's wrench icon, a dialog with the reference ID is shown again.

Related Documentation