To help Palo Alto Networks troubleshoot problems with
your app instance, you can capture debug information.
If you're having trouble with a specific app instance,
you can capture debug information that will help Palo Alto Networks
support personnel troubleshoot the problem. You do this from the
hub Settings page.
Click on the wrench icon next to the app instance:
In the resulting pop-up, enter a short description of the problem.
, and you will be presented
with a reference ID number. Use this number when discussing the
problem with Palo Alto Networks support personnel.
Use of this tool does not create a support case. Use the Customer Support Portal (CSP)
to create a support case, and provide the reference ID created here
to the case.
the previous dialog. However, if you click on the instance's wrench
icon, a dialog with the reference ID is shown again.