Assign the Account Administrator Role

The first person in your organization to register with Palo Alto Networks Customer Support Portal is the Account Administrator. If you are the Account Administrator, then you can assign the Account Administrator role to other users.
If your organization uses the Customer Support Portal to create a new Super User account, that account does not have the Account Administrator role in the hub until you complete the procedure described here.
The account administrator role gives the user full access to all instances of all apps activated for your organization. Users with this role can assign other users both the account administrator and app administrator roles. Users with this role can also activate and deactivate individual app instances.
  1. Log in to the hub and select
    Settings ( gear.png )
    Access Management
    .
  2. Use the sidebar to filter users as needed or search for users using the search field. Select one or more users and then click
    Assign Roles
    .
    assign-roles2.png
  3. Select
    Account
    and then
    Account Administrator
    .
    assign-account-super-user-role.png
  4. Save
    your changes and then click
    Yes
    to confirm the assignment.

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