The first person in your organization to register
with Palo Alto Networks Customer Support Portal is the Account Administrator.
If you are the Account Administrator, then you can assign the Account
Administrator role to other users.
If your organization
uses the Customer Support Portal to create a new Super User account,
that account does not have the Account Administrator role in the
hub until you complete the procedure described here.
account administrator role gives the user full access to all instances
of all apps activated for your organization. Users with this role
can assign other users both the account administrator and app administrator
roles. Users with this role can also activate and deactivate individual