Capturing Application Information
Table of Contents
Capturing Application Information
When you are filing a support case for your product or application, you need to share
certain information about the product and the instance to troubleshoot. You can capture
these information from the hub.
Tenant View
When you are filing a support case for your product you need to share certain information
about the product and the instance to troubleshoot. You can capture these information
from the hub.
In hub, select the Product Information on the product for which
you are filing a support ticket.
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You can view the information about your product. You can also copy the information to
clipboard for pasting into any support case you open for the product.
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Support Account View
If you're having trouble with a specific app instance, you can capture debug information
that will help Palo Alto Networks support personnel to troubleshoot the issue. You do
this in Settings(
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).
In the resulting pop-up, enter a short Description of the issue.
Capture the debug info and then copy and save the reference ID
number that displays in the next dialog. Use this number when discussing the issue with
Palo Alto Networks support personnel.
Using this tool does not create a support case. Use the Customer Support Portal (CSP) to create a support case,
and provide the reference ID created here in the case notes.
Clicking OK closes the dialog. However, if you click on the
instance's wrench icon, a dialog with the reference ID is shown again.