Support Account View
Table of Contents
Support Account View
If you're having trouble with a specific app instance, you can capture debug information
that will help Palo Alto Networks support personnel to troubleshoot the issue. You do
this in Settings(
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).
In the resulting pop-up, enter a short Description of the issue.
Capture the debug info and then copy and save the reference ID
number that displays in the next dialog. Use this number when discussing the issue with
Palo Alto Networks support personnel.
Using this tool does not create a support case. Use the Customer Support Portal (CSP) to create a support case,
and provide the reference ID created here in the case notes.
Clicking OK closes the dialog. However, if you click on the
instance's wrench icon, a dialog with the reference ID is shown again.