Send Vulnerabilities to ServiceNow

Manually send vulnerabilities from IoT Security through Cortex XSOAR to ServiceNow to make work orders.
From the IoT Security portal, send a device vulnerability to ServiceNow. Before sending it, IoT Security converts the vulnerability into a security incident, which ServiceNow receives in its Zingbox alerts vulnerability incident table. From there, a ServiceNow user can create a work order for a network security analyst to investigate.
  1. Click
    Risks
    Vulnerabilities
    , click a vulnerability name, and then select the check box of a vulnerable device or potentially vulnerable device that you want to investigate.
  2. Click
    More
    Send to
    ServiceNow
    .
    The Send to ServiceNow panel appears.
  3. Add a comment and then click
    Send
    .
    The action “Sent to ServiceNow” appears in the Vulnerability Responses column. If you don’t see this column, click the Columns icon ( ) and select
    Vulnerability Responses
    .
  4. Log in to ServiceNow and check the table you created for receiving security incidents from IoT Security.
    You can also send a vulnerability to ServiceNow from the Risks section of the Device Details page.

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