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Export Metadata for Troubleshooting
Updated on
Jun 24, 2024
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Updated on
Jun 24, 2024
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Next-Generation Firewall
AIOps for NGFW
Export Metadata for Troubleshooting
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Next-Generation Firewall
Export Metadata for Troubleshooting
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Next-Generation Firewall Docs
Getting Started
Administration
Version
Cloud Management of NGFWs
PAN-OS 10.0 (EoL)
PAN-OS 10.1
PAN-OS 10.2
PAN-OS 11.0
PAN-OS 11.1 & Later
PAN-OS 9.1 (EoL)
Networking
Version
PAN-OS 10.1
PAN-OS 10.2
PAN-OS 11.0
PAN-OS 11.1 & Later
AIOps
Incidents & Alerts
Release Notes
Version
Cloud Management and AIOps for NGFW
PAN-OS 10.0 (EoL)
PAN-OS 10.1
PAN-OS 10.2
PAN-OS 11.0
PAN-OS 11.1
PAN-OS 11.2
PAN-OS 8.1 (EoL)
PAN-OS 9.0 (EoL)
PAN-OS 9.1 (EoL)
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Troubleshoot NGFW Connectivity and Policy Enforcement Anomalies
Export Metadata for Troubleshooting
Learn how to export your instance, firewall, and Panorama appliance metadata from
AIOps for NGFW
.
Where Can I Use This?
What Do I Need?
NGFW (Managed by Strata Cloud Manager)
NGFW (Managed by PAN-OS or Panorama)
VM-Series, funded with Software NGFW Credits
AIOps for NGFW Free (use the AIOps for NGFW Free app)
or
AIOps for NGFW Premium license (use the Strata Cloud Manager app)
To provide technical support with the information they need to better assist you,
AIOps for NGFW
enables you to export your deployment data to your local machine. This data arrives in JSON files that are compressed in the gzip format.
Select
Help > Export Tenant Metadata
.
Click
Prepare Metadata
.
Download
your metadata file.
The metadata file name contains your Customer Support Portal (CSP) ID, your AIOps for NGFW tenant ID, and the timestamp for the export:
<csp-tenant-timestamp>
.gzip.
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Troubleshoot NGFW Connectivity and Policy Enforcement Anomalies
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