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    Create a New Support Account
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    3. Set Up Your NGFWs
    4. Create a New Support Account
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    Next-Generation Firewall

    Create a New Support Account

    Table of Contents

    Create a New Support Account

    Learn how to create a new support account so you can register your new NGFWs.
    Where Can I Use This?What Do I Need?
    • NGFW (Cloud Managed)
    • NGFW (PAN-OS or Panorama Managed)
    • This has no prerequisites.
    Before you can activate support and other licenses and subscriptions, you must first register the firewall. Before you can register a firewall, though, you must first have an active support account.
    If you do not already have an active Palo Alto Networks support account, then you need to register your firewall when you create your new support account.
    1. Go to the Palo Alto Networks Customer Support Portal.
    2. Click Create my account.
    3. Enter Your Email Address, check I’m not a robot, and click Submit.
    4. Select Register device using Serial Number or Authorization Code and click Next.
    5. Complete the registration form.
      1. Enter the contact details for the person in your organization who will own this account. Required fields are indicated by red asterisks.
      2. Create a UserID and Password for the account. Required fields are indicated by red asterisks.
      3. Enter the Device Serial Number or Auth Code.
      4. Enter your Sales Order Number or Customer Id.
      5. To ensure that you are always alerted to the latest updates and security advisories, Subscribe to Content Update Emails, Subscribe to Security Advisories, and Subscribe to Software Update Emails.
      6. Select the check box to agree to the End User Agreement and Submit.

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