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    Register Your NGFW
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    Next-Generation Firewall

    Register Your NGFW

    Table of Contents

    Register Your NGFW

    Learn how to register your Next-Generation Firewalls with Palo Alto Networks.
    Where Can I Use This?What Do I Need?
    • NGFW (Cloud Managed)
    • NGFW (PAN-OS or Panorama Managed)
    • Active Palo Alto Networks support account.
    Now that your CSP account has been created, you can start registering your NGFWs.

    Cloud Management

    Learn how to register your cloud managed NGFWs.
    Coming Soon

    PAN-OS & Panorama

    Learn how to register your PAN-OS and Panorama managed NGFWs.
    If you already have an active Palo Alto Networks Customer Support account, perform the following task to register your firewall.

    Register a Firewall

    1. Log in to the firewall web interface.
      Using a secure connection (HTTPS) from your web browser, log in using the new IP address and password you assigned during initial configuration (https://<IP address>).
    2. Locate your serial number and copy it to the clipboard.
      On the Dashboard, locate your Serial Number in the General Information section of the screen.
    3. Go to the Palo Alto Networks Customer Support Portal and, if not already logged in, Sign In now.
    4. Register the firewall.
      1. On the Support Home page, click Register a Device.
      2. Select Register device using Serial Number or Authorization Code, and then click Next.
      3. Enter the firewall Serial Number (you can copy and paste it from the firewall Dashboard).
      4. (Optional) Enter the Device Name and Device Tag.
      5. (Optional) If the device will not have a connection to the internet, select the Device will be used offline check box and then, from the drop-down, select the OS Release you plan to use.
      6. Provide information about the physical location where you plan to deploy the firewall including the Address, City, Postal Code, and Country.
        The physical location of the firewall is set on the Customer Support Portal. There is no command on the firewall to set the physical location.
      7. Read the End User License Agreement (EULA) and the Support Agreement, then Agree and Submit.
        You can view the entry for the firewall you just registered under Devices.
    5. (Firewalls with line cards) To ensure that you receive support for your firewall’s line cards, make sure to register the firewall line cards.

    Register the Firewall Line Cards

    The following firewalls use line cards that must be registered to receive support with troubleshooting and returns:
    • PA-7000 Series firewalls
    • PA-5450 firewall
    If you do not have a Palo Alto Networks Customer Support account, create one. Return to these instructions after creating your Customer Support account and registering your firewall.
    1. Go to the Palo Alto Networks Customer Support Portal and, if not already logged in, Sign In now.
    2. Select AssetsLine Cards/Optics/FRUs.
    3. Register Components.
    4. Enter the Palo Alto Networks Sales Order Number of the line cards into the Sales Order Number field to display the line cards eligible for registration.
    5. Register the line cards to your firewall by entering its chassis serial number in the Serial Number field. The Location Information below auto-populates based on the registration information of your firewall.
    6. Click Agree and Submit to accept the legal terms. The system updates to display the registered line cards under AssetsLine Cards/Optics/FRUs.

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