Using the GlobalProtect App
The tabs in the GlobalProtect Settings panel,
which opens when you launch the GlobalProtect app and select Settings from
the Settings menu on the GlobalProtect status panel, contain
useful information about status and settings and provide information
to assist in troubleshooting connection issues.
General tab—Displays the username and portal(s) associated
with the GlobalProtect account. You can also add, delete, or modify
portals from this tab.
Connection tab—Displays the gateway(s)
configured for the GlobalProtect app, and provides the following
information about each gateway:
For
internal mode, the Connection tab displays
the entire list of available gateways. For external mode, the Connection tab
displays the gateway to which you are connected and additional details
about the gateway (such as gateway IP address and uptime).
Host Profile tab—Displays the endpoint
data that GlobalProtect uses to monitor and enforce security policies
through the Host Information Profile (HIP). Click Resubmit
Host Profile to manually resubmit HIP data to the gateway.
Troubleshooting tab—On macOS endpoints,
this tab allows you to Collect Logs and set
the Logging Level. On Windows endpoints,
this tab allows you to Collect Logs, set
the Logging Level, and view the following
information to assist in troubleshooting:
Network
Configurations—Displays the current system configuration.
Routing Table—Displays information
on how the GlobalProtect connection is currently routed.
Sockets—Displays socket information
for the current active connections.
Logs—Allows the user to display logs
for the GlobalProtect app and service. Choose the log type and debugging
level. Click Start to begin logging and Stop to
terminate logging.
Notification tab—Displays the list
of notifications triggered on the GlobalProtect app. To view more details
about a specific notification, double-click the notification.
