Contact Okyo Customer Support

Need to get in touch?
Before you contact Okyo Support, try searching this guide and our online library of documentation to find helpful information related to your issue.
Still can’t find the answers you’re looking for? We’ve got you covered.

Are you a Prisma Access administrator who needs help using Okyo Garde with Prisma Access?

Visit the Customer Support Portal to get assistance around the clock, seven days a week, all year round. You can open a case as well as find links to online documentation, knowledge base articles, and the Palo Alto Networks LIVEcommunity user community. Telephone assistance is available at 1.866.898.9087 in the US, +1.408.738.7799 outside the US.

Do you need help with your Okyo Garde Device issues or need help setting it up?

Visit to find Okyo Garde resources and chat with an Okyo Garde expert. You can also email us at or give us a call at 1.855.916.5961. Employees using the Okyo Mobile app can get help right in the app by tapping the question mark at the top right corner of the screen.

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