Repair Incomplete Certificate Chains

Locate and install missing intermediate certificates to fix incomplete certificate chains using the Decryption log.
Not all websites send their complete certificate chain even though the RFC 5246 TLSv1.2 standard requires authenticated servers to provide a valid certificate chain leading to an acceptable certificate authority. When you enable decryption and apply a Forward Proxy Decryption profile that enables
Block sessions with untrusted issuers
in the Decryption policy, if an intermediate certificate are missing from the certificate list the website’s server presents to the firewall, the firewall can’t construct the certificate chain to the top (root) certificate. In these cases, the firewall presents its Forward Untrust Certificate to the client because the firewall cannot construct the chain to the root certificate and trust cannot be established without the missing intermediate certificate.
The firewall only has root certificates in its Default Trusted Certificate Authorities store.
If a website you need to communicate with for business purposes has one or more missing intermediate certificates and the Decryption profile blocks sessions with untrusted issuers, then you can find and download the missing intermediate certificate and install it on the firewall as a Trusted Root CA so that the firewall trusts the site’s server. (The alternative is to contact the website owner and ask them to configure their server so that it sends the intermediate certificate during the handshake.)
If you allow sessions with untrusted issuers in the Decryption profile, the firewall establishes sessions even if the issuer is untrusted; however, it is a best practice to block sessions with untrusted issuers for better security.
  1. Find websites that cause incomplete certificate chain errors.
    1. Filter the Decryption log to identify Decryption sessions that failed because of an incomplete certificate chain.
      In the filter field, type the query
      (err_index eq Certificate) and (error contains ‘http’)
      . This query filters the logs for Certificate errors that contain the string “http”, which finds all of the error entries that contain the CA Issuer URL (often called the URI). The CA Issuer URL is the Authority Information Access (AIA) information for the CA Issuer.
    2. Click an
      column entry that begins “Received fatal alert UnknownCA from client. CA Issuer URL:” followed by the URI.
      The firewall automatically adds the selected error to the query and shows the full URI path (the full URI path may be truncated in the
  2. Copy and paste the URI into your browser and then press Enter to download the missing intermediate certificate.
  3. Click the certificate to open the dialog box.
  4. Click
    to open the certificate file.
  5. Select the
    tab and then click
    Copy to File...
    Follow the export directions. The certificate is copied to the folder you designated as you default download folder.
  6. Import the certificate into the firewall.
    1. Navigate to
      Certificate Management
      and then select
    2. Browse
      to the folder where you stored the missing intermediate certificate and select it. Leave the
      File Format
      Base64 Encoded Certificate (PEM)
    3. Name the certificate and specify any other options you want to use, then click
  7. When the certificate has imported, select the certificate from the
    Device Certificates
    list to open the Certificate Information dialog.
  8. Select
    Trusted Root CA
    to mark the certificate as a Trusted Root CA on the firewall and then click
    Certificate Management
    Device Certificates
    , the imported certificate now appears in the list of certificates. Check the
    column to confirm that the status is
    Trusted Root CA Certificate
    to verify that the firewall considers the certificate to be a trusted root CA.
  9. Commit
    the configuration.
  10. You have now repaired the broken certificate chain.
    The firewall doesn’t block the traffic because the CA issuer is not untrusted anymore. Repeat this process for all missing intermediate certificates to repair their certificate chains.

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