Follow these steps to troubleshoot URLs classified as
not-resolved. Not-resolved designation typically signals PAN-DB
cloud connectivity issues.
URLs are classified as Not-resolved when your
connection to the PAN-DB URL filtering cloud service is disrupted,
resulting in failed URL lookups. The cloud connection status and
URL classification does not apply to expired subscription licenses
or unlicensed users.
Use the following workflow to troubleshoot
why some or all of the URLs being identified by PAN-DB are classified
Check the PAN-DB cloud connection by running the
show url-cloud status
Cloud connection: field should show
If you see anything other than
any URL that do not exist in the management plane cache will be