Upgrade a WildFire Cluster from Panorama without an Internet Connection

1. Upgrade Panorama to an equal or later release than the target software release you want to install on the WildFire cluster.

   For information on upgrading Panorama, refer to Install Content and Software Updates for Panorama.
2. Temporarily suspend sample analysis.

   1. Stop firewalls from forwarding any new samples to the WildFire appliance.

      1. Log in to the firewall web interface.
      2. Select Device > Setup > WildFire and edit General Settings.
      3. Clear the WildFire Private Cloud field.
      4. Click OK and Commit.
   2. Confirm that analysis for samples the firewalls already submitted to the appliance is complete:

      1. Log in to the Panorama web interface.
      2. Select Panorama > Managed WildFire Clusters and View the cluster analysis environment Utilization.
      3. Verify that the Virtual Machine Usage does not show any sample analysis in progress.

      If you do not want to wait for the WildFire appliance to finish analyzing recently-submitted samples, you can continue to the next step. However, consider that the WildFire appliance then drops pending samples from the analysis queue.
3. Download the WildFire content and software updates to a host that has internet access. Panorama must have access to the host.

   1. Use a host with internet access to log in to the Palo Alto Networks Customer Support web site
   2. Download content updates:

      1. Click Dynamic Updates in the Tools section.
      2. Download the desired content update and save the file to the host. Perform this step for each content type you will update.
   3. Download software updates:

      1. Return to the main page of the Palo Alto Networks Customer Support web site and click Software Updates in the Tools section.
      2. Review the Download column to determine the version to install. The filename of the update package indicates the model and release of the upgrade: WildFire_<release>.
      3. Click the filename and save the file to the host.
4. Install the latest WildFire appliance content update.

   These updates equip the appliance with the latest threat information to accurately detect malware.

   You must install content updates before installing software upgrades. Refer to the Release Notes for the minimum content release version you must install for a Panorama release.

   1. Download the WildFire content update:
      1. Select Panorama > Device Deployment > Dynamic Updates.
      2. Click Upload, select the content Type, Browse to the WildFire content update file, and click OK.
      3. Click Install From File, select the package Type, the File Name, and the WildFire appliances in the cluster that you want to upgrade, then click OK.
   2. Click OK to start the installation.
5. Download the PAN-OS software version to the WildFire appliance.

   You cannot skip any major release version when upgrading the WildFire appliance. For example, if you want to upgrade from PAN-OS 9.1 to PAN-OS 10.2, you must first download and install PAN-OS 10.0 and PAN-OS 10.1.

   1. Download the WildFire software upgrade:

      1. Select Panorama > Device Deployment > Software.
      2. Click Check Now to retrieve an updated list of releases.
      3. Select the WildFire release that you wish to install and click Download.
      4. Click Close to exit the Download Software window
   2. Click Install.
   3. Select the WildFire cluster(s) that you want to upgrade.
   4. Select Reboot device after install:
   5. Click OK to start the installation.
   6. (Optional) Monitor installation progress on Panorama.
6. (Optional) View the status of the reboot tasks on the WildFire controller node.

   On the WildFire cluster controller, run the following command and look for the job type Install and Status FIN:

   admin@WF-500(active-controller)> show cluster task pending

7. Check that the WildFire appliance is ready to resume sample analysis.

   1. Verify that the sw-version field shows 10.2.0:

      admin@WF-500(passive-controller)> show system info | match sw-version

   2. Confirm that all processes are running:

      admin@WF-500(passive-controller)> show system software status
   3. Confirm that the auto-commit (AutoCom) job is complete:

      admin@WF-500(passive-controller)> show jobs all