End-of-Life (EoL)
Select Device > Licenses to activate licenses on all firewall platforms. When you purchase a subscription from Palo Alto Networks, you receive an authorization code to activate one or more license keys.
On the VM-Series firewall, this page also allows you to deactivate a virtual machine (VM).
The following actions are available on the Licenses page:
Retrieve license keys from license server —Select to enable purchased subscriptions that require an authorization code and have been activated on the support portal. Activate feature using authorization code —Select to enable purchased subscriptions that require an authorization code and have not been previously activated on the support portal. Then enter your authorization code, and click OK. Manually upload license key —If the firewall does not have connectivity to the license server and you want to upload license keys manually, download the license key file from https://support.paloaltonetworks.com, and save it locally. Click Manually upload license key, click Browse, select the file, and then click OK. Deactivate VM —This option is available on the VM-Series firewall with the Bring Your Own License model that supports perpetual and term-based licenses; the on-demand license model does not support this functionality.
Click Deactivate VM when you no longer need an instance of the VM-Series firewall. It allow you to free up all active licenses—subscription licenses, VM-Capacity licenses, and support entitlements— using this option. The licenses are credited back to your account and you can then apply the licenses on a new instance of a VM-Series firewall, when you need it.
When the license is deactivated, the VM-Series firewall functionality is disabled and the firewall is in an unlicensed state. However, the configuration remains intact.
Click Continue Manually if the VM-Series firewall does not have direct Internet access. The firewall generates a token file. Click Export license token to save the token file to your local computer and then reboot the firewall. Log in to the Palo Alto Networks Support portal, select Assets > Devices, and Deactivate VM to use this token file and complete the deactivation process. Click Continue to deactivate the licenses on the VM-Series firewall. Click Reboot Now to complete the license deactivation process. Click Cancel if you want to cancel and close the Deactivate VM window.
To enable licenses for URL filtering, you must install the license, download the database, and click Activate. If you are using PAN-DB for URL Filtering, you will need to Download the initial seed database first and then Activate. You can also run the request url-filtering download paloaltonetworks region <region name> CLI command.
Behavior on License Expiry
Contact the Palo Alto Networks operations team or sales for information on renewing your licenses/subscriptions.
If the Threat Prevention subscription on the firewall expires, the following will occur: A system log entry is generated; the entry states that the subscription has expired. All threat prevention features will continue to function using the signatures that were installed at the time the license expired. New signatures cannot be installed until a valid license is installed. Also, the ability to roll back to a previous version of the signatures is not supported if the license is expired. Custom App-ID™ signatures will continue to function and can be modified. If the support license expires, threat prevention and threat prevention updates will continue to function normally. If your support entitlement expires, software updates will no be available. You will need to renew your license to continue access to software updates and to interact with the technical support group. If a term-based VM capacity license expires, you cannot obtain software or content updates on the firewall until you renew the license. Although you might have a valid subscription (threat prevention or WildFire, for example) and support license, you must have a valid capacity license to obtain the latest software or content updates.

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