PAN-DB Cloud Connectivity Issues
To check connectivity between the firewall and the PAN-DB
cloud:
If the cloud is accessible, the expected response is similar
to the following:
show url-cloud status
PAN-DB URL Filtering
License : valid
Current cloud server : s0000.urlcloud.paloaltonetworks.com
Cloud connection :
connected
URL database version - device : 2013.11.18.000
URL database version - cloud : 2013.11.18.000 ( last update time 2013/11/19
13:20:51 )
URL database status : good
URL protocol version - device : pan/0.0.2
URL protocol version - cloud : pan/0.0.2
Protocol compatibility status : compatible
If the cloud is not accessible, the expected response is similar
to the following:
show url-cloud status
PAN-DB URL Filtering
License : valid
Cloud connection : not connected
URL database version - device : 2013.11.18.000
URL database version - cloud : 2013.11.18.000 ( last update time 2013/11/19
13:20:51 )
URL database status : good
URL protocol version - device : pan/0.0.2
URL protocol version - cloud : pan/0.0.2
Protocol compatibility status : compatible
Use the following checklist to identify and resolve connectivity
issues:
Does the PAN-DB URL Filtering
license field shows as invalid? Obtain and install a valid PAN-DB
license.
Does the URL database status show as out of date? Download
a new seed database by running the following command:
request url-filtering download paloaltonetworks region
<region>
Does the URL protocol version show as not compatible? Upgrade
PAN-OS to the latest version.
Can you ping the PAN-DB cloud server from the firewall? Run
the following command to check:
ping source
<ip-address>
host s0000.urlcloud.paloaltonetworks.com
<
For
example, if your management interface IP address is 10.1.1.5, run
the following command:
ping source 10.1.1.5 host s0000.urlcloud.paloaltonetworks.com
Is the firewall in an HA configuration? Verify that the HA
state of the firewalls is in the active, active-primary, or active-secondary
state. Access to the PAN-DB cloud will be blocked if the firewall
is in a different state. Run the following command on each firewall
in the pair to see the state:
show high-availability state
If you still have problems with connectivity between the firewall
and the PAN-DB cloud, contact Palo Alto Networks support.
