URLs Classified as Not-Resolved

Check the PAN-DB cloud connection by running the following command:
show url-cloud status
The Cloud connection: field should show
connected
. If you see anything other than
connected
, any URL that do not exist in the management plane cache will be categorized as
not-resolved
. To resolve this issue, see PAN-DB Cloud Connectivity Issues.
If the cloud connection status shows
connected
, check the current utilization of the firewall. If firewall utilization is spiking, URL requests may be dropped (may not reach the management plane), and will be categorized as
not-resolved
.
To view system resources, run the following command and view the
%CPU
and
%MEM
columns:
show system resources
You can also view system resources on the System Resources widget on the
Dashboard
in the web interface.
If the problem persist, contact Palo Alto Networks support.