Register the Firewall

You can use your active Palo Alto Networks® Customer Support account to register your firewalls on our Customer Support Portal.
Before you can activate support and other licenses and subscriptions, you must first register the firewall. Before you can register a firewall, though, you must first have an active support account. Perform one of the following tasks depending on whether you have an active support account:
If you are registering a VM-Series firewall, refer to the VM-Series Deployment Guide for instructions.

Create a New Support Account and Register a Firewall

If you do not already have an active Palo Alto Networks support account, then you need to register your firewall when you create your new support account.
  1. Click
    Create my account
    .
    activate-my-account.png
  2. Enter
    Your Email Address
    , check
    I’m not a robot
    , and click
    Submit
    .
    create-new-support-account.png
  3. Select
    Register device using Serial Number or Authorization Code
    and click
    Next
    .
    device-type.png
  4. Complete the registration form.
    1. Enter the contact details for the person in your organization who will own this account. Required fields are indicated by red asterisks.
    2. Create a UserID and Password for the account. Required fields are indicated by red asterisks.
    3. Enter the
      Device Serial Number
      or
      Auth Code
      .
    4. Enter your
      Sales Order Number
      or
      Customer Id
      .
    5. To ensure that you are always alerted to the latest updates and security advisories,
      Subscribe to Content Update Emails
      ,
      Subscribe to Security Advisories
      , and
      Subscribe to Software Update Emails
      .
    6. Select the check box to agree to the End User Agreement and
      Submit
      .
    csp-new-user-registration.png

Register a Firewall

If you already have an active Palo Alto Networks Customer Support account, perform the following task to register your firewall.
  1. Log in to the firewall web interface.
    Using a secure connection (HTTPS) from your web browser, log in using the new IP address and password you assigned during initial configuration (https://<IP address>).
  2. Locate your serial number and copy it to the clipboard.
    On the
    Dashboard
    , locate your
    Serial Number
    in the General Information section of the screen.
  3. Go to the Palo Alto Networks Customer Support Portal and, if not already logged in,
    Sign In
    now.
    support-portal-sign-in.png
  4. Register the firewall.
    1. On the Support Home page, click
      Register a Device
      .
      register-a-device.png
    2. Select
      Register device using Serial Number or Authorization Code
      , and then click
      Next
      .
      device-type.png
    3. Enter the firewall
      Serial Number
      (you can copy and paste it from the firewall Dashboard).
    4. (
      Optional
      ) Enter the
      Device Name
      and
      Device Tag
      .
    5. (
      Optional
      ) If the device will not have a connection to the internet, select the
      Device will be used Offline
      check box and then, from the drop-down, select the
      OS Release
      you plan to use.
    6. Provide information about where you plan to deploy the firewall including the
      Address
      ,
      City
      ,
      Postal Code
      , and
      Country
      .
    7. Read the End User License Agreement (EULA) and the Support Agreement, then
      Agree and Submit
      .
      device-registration.png
      You can view the entry for the firewall you just registered under
      Devices
      .

(Optional) Perform Day 1 Configuration

After you register your firewall, you have the option of running Day 1 Configuration. The Day 1 Configuration tool provides configuration templates informed by Palo Alto Networks best practices, which you can use as a starting point to build the rest of your configuration.
The benefits of Day 1 Configuration templates include:
  • Faster implementation time
  • Reduced configuration errors
  • Improved security posture
Perform Day 1 Configuration by following these steps:
  1. From the page that displays after you have registered your firewall, select
    Run Day 1 Configuration
    .
    run-day-1-config.png
    If you’ve already registered your firewall but haven’t run Day 1 Configuration, you can also run it from the Customer Support Portal home page by navigating to
    Tools
    Run Day 1 Configuration.
  2. Enter the
    Hostname
    and
    Pan OS Version
    for your new device, and optionally, the
    Serial Number
    and
    Device Type
    .
    enter-hostname.png
  3. Under
    Management
    , select either
    Static
    or
    DHCP Client
    for your
    Management Type
    .
    Selecting
    Static
    will require you fill out the
    IPV4
    ,
    Subnet Mask
    , and
    Default Gateway
    fields.
    management-fields.png
    Selecting
    DHCP Client
    only requires that you enter the
    Primary DNS
    and
    Secondary DNS
    . A device configured in DHCP client mode will ensure the management interface receives an IP address from the local DHCP server, or it will fill out all the parameters if they are known.
    management-dhcp.png
  4. Fill out all fields under
    Logging
    .
  5. Click
    Generate Config File
    .
    logging-and-generate-config.png
  6. To import and load the Day 1 Configuration file you just downloaded to your firewall:
    1. Log into your firewall web interface.
    2. Navigate to Navigate to
      Device
      Setup
      Operations
      .
    3. Click
      Import named configuration snapshot
      .
    4. Select the file.
    import-config.png

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