Device > User Identification > Terminal Services Agents
On a system that supports multiple users who share the same IP address, a Terminal Services (TS) agent identifies individual users by allocating port ranges to each one. The TS agent informs every connected firewall of the allocated port range so that the firewalls can enforce policy based on users and user groups.
All firewall models can collect username-to-port mapping information from up to 5,000 multi-user systems. The number of TS agents from which a firewall can collect the mapping information varies by firewall model.
You must install and configure the TS agents before configuring access to them. The complete procedure to configure user mapping for terminal server users requires additional tasks besides configuring connections to TS agents.
You can perform the following tasks to manage access to TS agents.
Display information / Refresh Connected
Terminal Services Agentspage, the Connected column displays the status of the connections from the firewall to the TS agents. A green icon indicates a successful connection, a yellow icon indicates a disabled connection, and a red icon indicates a failed connection. If you think the connection status might have changed since you first opened the page, click
Refresh Connectedto update the status display.
To configure access to a TS agent,
Addan agent and configure the following fields:
To remove the configuration that enables access to a TS agent, select the agent and click
To disable access to a TS agent without deleting its configuration, edit the agent and clear the
Administrative roles with a minimum of read-only access can export the device configuration table as
PDF/CSV. You can apply filters to create more specific table configuration outputs for things such as audits. Only visible columns in the web interface will be exported. See Configuration Table Export.
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