PAN-DB Cloud Connectivity Issues

To check connectivity between the firewall and the PAN-DB cloud:
show url-cloud status 
If the cloud is accessible, the expected response is similar to the following:
show url-cloud status 
PAN-DB URL Filtering 
License :                          valid 
Current cloud server :             	s0000.urlcloud.paloaltonetworks.com 
Cloud connection :                 connected 
URL database version - device :    2013.11.18.000 
URL database version - cloud :     2013.11.18.000  ( last update time 2013/11/19 
 13:20:51 ) 
URL database status :              good 
URL protocol version - device :    pan/0.0.2 
URL protocol version - cloud :     pan/0.0.2 
Protocol compatibility status :    compatible 
If the cloud is not accessible, the expected response is similar to the following:
show url-cloud status 
PAN-DB URL Filtering 
License :                          valid 
Cloud connection :                 not connected 
URL database version - device :    2013.11.18.000 
URL database version - cloud :     2013.11.18.000  ( last update time 2013/11/19 
 13:20:51 ) 
URL database status :              good 
URL protocol version - device :    pan/0.0.2 
URL protocol version - cloud :     pan/0.0.2 
Protocol compatibility status :    compatible 
Use the following checklist to identify and resolve connectivity issues:
  • Does the PAN-DB URL Filtering license field shows as invalid? Obtain and install a valid PAN-DB license.
  • Does the URL database status show as out of date? Download a new seed database by running the following command:
    request url-filtering download paloaltonetworks region <region>
  • Does the URL protocol version show as not compatible? Upgrade PAN-OS to the latest version.
  • Can you ping the PAN-DB cloud server from the firewall? Run the following command to check:
    ping source <ip-address> host s0000.urlcloud.paloaltonetworks.com <
    For example, if your management interface IP address is 10.1.1.5, run the following command:
    ping source 10.1.1.5 host s0000.urlcloud.paloaltonetworks.com
  • Is the firewall in an HA configuration? Verify that the HA state of the firewalls is in the active, active-primary, or active-secondary state. Access to the PAN-DB cloud will be blocked if the firewall is in a different state. Run the following command on each firewall in the pair to see the state:
    show high-availability state
If you still have problems with connectivity between the firewall and the PAN-DB cloud, contact Palo Alto Networks support.

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