If you believe your firewall has incorrectly categorized
a site, you can request a URL category change directly on the firewall
or through Test A Site.
If you think that a URL is
not categorized accurately, you can request for us to categorize
it differently. Submit a change request directly in the firewall,
or use Test A Site. A change
request triggers PAN-DB—the URL Filtering cloud—to do an immediate
analysis of the URL for which you’re suggesting a category change.
If PAN-DB validates that the new category suggestion is accurate,
the change request is approved. If PAN-DB does not find the new
category suggestion to be accurate, the change request is then reviewed
by human editors from the Palo Alto Networks threat research and
data science teams.
After you’ve submitted
a change request, you’ll receive an email from us confirming that
we’ve received your request. When we’ve completed our investigation,
you’ll receive a second email confirming the results.
cannot request to change the risk category a URL receives (
You do not need to log in to submit a change request, though
you will need to provide your email as part of the change request
form. If you decide not to log in, you’ll need to take a CAPTCHA
test to confirm that you’re a human being (log in to avoid the CAPTCHA
Enter a URL to check it’s categories:
Review the URL categories, and if you don’t think that
they’re accurate, select
Continue to populate and submit the change request form.
Include at least one (and up to two) new category suggestions,
and leave an (optional) comment to tell us more about your suggestion.
Make a Bulk Change Request
You can also use Test A Site to make a
bulk change request, where you want to submit change requests for
multiple URLs at a single time.
You don’t need to log in to make a change request; however,
you’ll need to provide your email as part of completing the change
request form. If you decide not to log in, you’ll need to take a
CAPTCHA test to confirm that you’re a human being (log in to avoid
the CAPTCHA test).
Choose the option to submit a bulk change request:
Complete and submit the bulk change request form.
Make a Change Request from the Firewall
You can also submit a URL category change
request directly from the firewall. In the URL Filtering logs, the
details for each log entry include an option to
you can complete the request form, and submit it.