Register the Firewall
You can use your active Palo Alto Networks® Customer Support account to register your firewalls on our Customer Support Portal.
Before you can activate support and other licenses and subscriptions, you must first register the firewall. Before you can register a firewall, though, you must first have an active support account. Perform one of the following tasks depending on whether you have an active support account:
Create a New
Support Account and Register a Firewall
If you do not already have an active Palo Alto Networks support account, then you need to register your firewall when you create your new support account.
- Go to the Palo Alto Networks Customer Support Portal.
- ClickCreate my account.
- EnterYour Email Address, checkI’m not a robot, and clickSubmit.
- SelectRegister device using Serial Number or Authorization Codeand clickNext.
- Complete the registration form.
- Enter the contact details for the person in your organization who will own this account. Required fields are indicated by red asterisks.
- Create a UserID and Password for the account. Required fields are indicated by red asterisks.
- Enter theDevice Serial NumberorAuth Code.
- Enter yourSales Order NumberorCustomer Id.
- To ensure that you are always alerted to the latest updates and security advisories,Subscribe to Content Update Emails,Subscribe to Security Advisories, andSubscribe to Software Update Emails.
- Select the check box to agree to the End User Agreement andSubmit.
If you already have an active Palo Alto Networks Customer Support account, perform the following task to register your firewall.
- Log in to the firewall web interface.Using a secure connection (HTTPS) from your web browser, log in using the new IP address and password you assigned during initial configuration (https://<IP address>).
- Locate your serial number and copy it to the clipboard.On theDashboard, locate yourSerial Numberin the General Information section of the screen.
- Register the firewall.
- On the Support Home page, clickRegister a Device.
- SelectRegister device using Serial Number or Authorization Code, and then clickNext.
- Enter the firewallSerial Number(you can copy and paste it from the firewall Dashboard).
- (Optional) Enter theDevice NameandDevice Tag.
- (Optional) If the device will not have a connection to the internet, select theDevice will be used offlinecheck box and then, from the drop-down, select theOS Releaseyou plan to use.
- Provide information about where you plan to deploy the firewall including theAddress,City,Postal Code, andCountry.
- Read the End User License Agreement (EULA) and the Support Agreement, thenAgree and Submit.You can view the entry for the firewall you just registered underDevices.
(Optional) Perform Day 1 Configuration
After you register your firewall, you have the option of running Day 1 Configuration. The Day 1 Configuration tool provides configuration templates informed by Palo Alto Networks best practices, which you can use as a starting point to build the rest of your configuration.
The benefits of Day 1 Configuration templates include:
- Faster implementation time
- Reduced configuration errors
- Improved security posture
Perform Day 1 Configuration by following these steps:
- From the page that displays after you have registered your firewall, selectRun Day 1 Configuration.If you’ve already registered your firewall but haven’t run Day 1 Configuration, you can also run it from the Customer Support Portal home page by navigating toToolsRun Day 1 Configuration.
- Enter theHostnameandPan OS Versionfor your new device, and optionally, theSerial NumberandDevice Type.
- UnderManagement, select eitherStaticorDHCP Clientfor yourManagement Type.SelectingStaticwill require you fill out theIPV4,Subnet Mask, andDefault Gatewayfields.SelectingDHCP Clientonly requires that you enter thePrimary DNSandSecondary DNS. A device configured in DHCP client mode will ensure the management interface receives an IP address from the local DHCP server, or it will fill out all the parameters if they are known.
- Fill out all fields underLogging.
- ClickGenerate Config File.
- To import and load the Day 1 Configuration file you just downloaded to your firewall:
- Log into your firewall web interface.
- Navigate to.DeviceSetupOperations
- ClickImport named configuration snapshot.
- Select the file.
Register the Firewall Line Cards
The following firewalls use line cards that must be registered to receive support with troubleshooting and returns:
- PA-7000 Series firewalls
If you do not have a Palo Alto Networks Customer Support account, create one by following the steps at Create a New Support Account and Register a Firewall. Return to these instructions after creating your Customer Support account and registering your firewall.
- Select.AssetsLine Cards/Optics/FRUs
- Register Components.
- Enter the Palo Alto Networks Sales Order Number of the line cards into theSales Order Numberfield to display the line cards eligible for registration.
- Register the line cards to your firewall by entering its chassis serial number in theSerial Numberfield. TheLocation Informationbelow auto-populates based on the registration information of your firewall.
- ClickAgree and Submitto accept the legal terms. The system updates to display the registered line cards under.AssetsLine Cards/Optics/FRUs
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