Problems Activating PAN-DB

Use the following workflow to troubleshoot PAN-DB activation issues.
  1. Verify whether PAN-DB has been activated by running the following command:
    show system setting url-database
    If the response is
    paloaltonetworks
    , PAN-DB is the active vendor.
  2. Verify that the firewall has a valid PAN-DB license by running the following command:
    request license info
    You should see the license entry
    Feature: PAN_DB URL Filtering
    . If the license is not installed, you will need to obtain and install a license. See Configure URL Filtering.

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