Palo Alto Networks next-generation firewalls collect
telemetry data that is put to different uses.
It is impossible to predict all the different ways a
given metric will be used to solve future problems, but every metric
that device telemetrics collects was selected for use in one or
two specific use cases. In the interest of transparency, each reference
page identifies the main reason or reasons why Palo Alto Networks decided
to collect a given metric.
The primary reasons why Palo Alto Networks initially decided
to collect a metric are:
The metric is useful from the perspective
of applications that are helping users manage their devices. Many
of these metrics were identified by evaluating what the Best Practice
Assessment (BPA) tool needs in order to offer its advice. Other
metrics were selected because Palo Alto Networks expects them to
be useful for future apps that have not yet made it to market.
The metric contains information that helps
Palo Alto Networks understand how customers are using the device.
This usage information helps the company understand where it might
need to focus product development. It might also help to identify
where customer outreach and education needs reinforcement.
The metric contains information that is
useful to Palo Alto Networks Technical Support when they are troubleshooting
customer issues. By having access to historical data on the hardware's
and software's behavior, they can more easily spot the source of
issues. This translates into faster response times for customer
Many of the metrics that device telemetrics
collects are legacy metrics. That is, the telemetry feature that
existed prior to PAN-OS 10.0 was already collecting this information.
The primary usage for this information was and is to help Palo Alto
Networks threat researchers identify new network threats so that
production firewalls can be rapidly configured (using content updates
and other dynamic information changes) to respond to new threats.