Deploy an Update to Firewalls when Panorama is not Internet-connected
Before you upgrade managed firewalls, ensure that you are running the appropriate Panorama software release on the Panorama management server and Log Collectors.
Palo Alto Networks highly recommends that Panorama and Log Collectors run the same Panorama software release and that Panorama, Log Collectors, and all managed firewalls run the same content release version.
For important software and content compatibility details, see
Panorama, Log Collector, and Firewall Version Compatibility.
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Panorama must be running the same (or later) software release as the firewalls but must have the same or an earlier content release version:
Software release version
—If your Panorama management server or Log Collectors are not already running the same or a later software release than the release to which you intend to update firewalls, then you must install the same or a later Panorama release on Panorama and then on Log Collectors (see
Install Content and Software Updates for Panorama) before you update any firewalls.
Content release version
—For content release versions, you should ensure that all firewalls are running the latest content release version or, at minimum, are running a later version than is running on Panorama and Log Collectors; if not, then update managed firewalls and then
Deploy an Update to Log Collectors when Panorama is not Internet-connected
before you update the content release version on the Panorama management server (see
Install Content and Software Updates for Panorama).
To check the software and content versions:
Panorama management server
—Log in to the Panorama web interface and go to General Information settings (
Dashboard).
Log Collectors
—Log in to the CLI of each Log Collector and run the
show system info
command.
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Save a backup of the current configuration file on each managed firewall you plan to upgrade.
Although the firewall automatically creates a configuration backup, it is a best practice to create and externally store a backup before you upgrade.
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Log in to Panorama and Export Panorama and devices config bundle (
Panorama > Setup > Operations) to generate and export the latest configuration backup of Panorama and of each managed appliance.
Save the exported file to a location external to the firewall. You can use this backup to restore the configuration if you have problems with the upgrade.
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Determine which content updates you need to install. Refer to the
Release Notes
for the minimum content release version you must install for a PAN-OS release.
You must install content updates before software updates.
Palo Alto Networks highly recommends that Panorama, Log Collectors, and all managed firewalls run the same content release version.
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For each content update, determine whether you need updates and take note of which content updates you need to download in
Step 5.
Ensure that Panorama is running the same but not a later content release version than is running on managed firewalls and Log Collectors.
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Determine the software upgrade path for each firewall that you intend to upgrade to PAN-OS 7.1.
You cannot skip installation of any major release versions in the path to your target PAN-OS release. For example, if you intend to upgrade from PAN-OS 6.0.12 to PAN-OS 7.1.3, you must:
Download and install PAN-OS 6.1.0 and reboot.
Download and install PAN-OS 7.0.1 and reboot (7.0.1 is the base image for the 7.0 release; not 7.0.0).
Download PAN-OS 7.1.0.
Optionally, install this base image and reboot before you install the target maintenance release.
Download and install PAN-OS 7.1.3 and reboot.
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Select
Panorama > Managed Devices, and note the current Software Version for the firewalls you need to upgrade.
We highly recommend that you review the known issues and changes to default behavior in the
Release Notes
and upgrade/downgrade considerations in the
New Features Guide
for each release through which you pass as part of your upgrade path.
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Download the content and software updates to a host that can connect and upload the files to Panorama either over SCP or HTTPS.
By default, you can upload a maximum of two software or content updates of each type to a Panorama appliance and if you download a third update of the same type, Panorama will delete the update for the earliest version of that type. If you need to upload more than two software updates or content updates of a single type, use the
set max-num-images count <
number
>
CLI command to increase the maximum.
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Use a host with internet access to log in to the
Palo Alto Networks Customer Support website.
Download content updates:
Click
Updates > Dynamic Updates
in the Resources section.
Download
the latest content release version (or, at a minimum, a later version than you will install or is running on the Panorama management server) and save the file to the host. Perform this step for each content type you need to update.
Download software updates:
Return to the main page of the Palo Alto Networks Customer Support website and click
Updates > Software Updates
in the Resources section.
Review the Download column to determine the version(s) you need to install. The filename of the update packages indicates the model. For example, to upgrade a PA-200, PA-3050, and PA-5060 firewall to PAN-OS 7.1.0, download the
PanOS_200-7.1.0
,
PanOS_3000-7.1.0
, and
PanOS_5000-7.1.0
images.
Click the filename and save the file(s) to the host.
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Install content updates on managed firewalls.
If you need to install content updates, you must do so before you install software updates. Additionally, you must install content updates on firewalls first and then on Log Collectors before you update the content release version on Panorama.
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Install the Applications or Applications and Threats update first and then install any other updates (Antivirus, WildFire, or URL Filtering) as needed, one at a time, and in any sequence.
Select
Panorama > Device Deployment > Dynamic Updates.
Click
Upload, select the update
Type,
Browse
to the appropriate content update file, and click
OK.
Click
Install From File, select the update
Type, and select the
File Name
of the content update you just uploaded.
Select the firewalls on which to install the update.
Click
OK
to start the installation.
Repeat these steps for each content update.
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(
Firewalls serving as GlobalProtect portals only
) Upload and activate a GlobalProtect agent/app software update on firewalls.
You activate the update on firewalls so that users can download it to their client systems.
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Use a host with internet access to log in to the
Palo Alto Networks Customer Support website.
Download the appropriate GlobalProtect agent/app software update.
On Panorama, select
Panorama > Device Deployment > GlobalProtect Client.
Click
Upload,
Browse
to the appropriate GlobalProtect agent/app software update on the host to which you downloaded the file, and click
OK.
Click
Activate From File
and select the
File Name
of the GlobalProtect agent/app update you just uploaded.
You can activate only one version of agent/app software at a time. If you activate a new version but some agents require a previous version, you will have to reactivate the earlier version again for those agents to download the previous update.
Select the firewalls on which to activate the update.
Click
OK
to activate.
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Upload PAN-OS software updates.
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Select
Panorama > Device Deployment > Software.
Click
Upload,
Browse
to the appropriate software update file on the host, and click
OK.
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Install PAN-OS software updates.
To avoid downtime when updating the software on high availability (HA) firewalls, update one HA peer at a time.
For active/active firewalls, it doesn’t matter which peer you update first.
For active/passive firewalls, you must update the passive peer first, suspend the active peer (fail over), update the active peer, and then return the active peer to a functional state (fail back).
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Perform the steps that apply to your firewall configuration to install the PAN-OS software update you just uploaded.
Non-HA firewalls
—Click
Install
in the Action column, select all the firewalls you are upgrading, select
Reboot device after install, and click
OK.
Active/Active HA firewalls:
Click
Install, clear
Group HA Peers, select either HA peer, select
Reboot device after install, and click
OK. Wait for the firewall to finish rebooting before proceeding.
Click
Install, clear
Group HA Peers, select the HA peer that you didn’t update yet, select
Reboot device after install, and click
OK.
Active/Passive HA firewalls
—In this example, the active firewall is named fw1 and the passive firewall is named fw2:
Click
Install, clear
Group HA Peers, select fw2, select
Reboot device after install, and click
OK. Wait for fw2 to finish rebooting before proceeding.
Access fw1, select
Device > High Availability > Operational Commands, and click
Suspend local device.
Access fw2 and, on the
Dashboard,
High Availability
widget, verify that the
Local
firewall state is
active
and the
Peer
firewall is
suspended.
Access Panorama, select
Panorama > Device Deployment > Software, click
Install, clear
Group HA Peers, select fw1, select
Reboot device after install, and click
OK. Wait for fw1 to finish rebooting before proceeding.
Access fw1, select
Device > High Availability > Operational Commands, and click
Make local device functional. Wait two minutes before proceeding.
On fw1, select the
Dashboard
tab and, in the
High Availability
widget, verify that the
Local
firewall state is
active
and the
Peer
firewall is
passive.
After you complete the above steps for a PAN-OS release update, repeat
Step 8
and
Step 9
to upload the next PAN-OS release in your upgrade path as needed until all firewalls are running the appropriate PAN-OS 7.1 release.
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Verify the software and content versions that are installed on each managed firewall.
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Select
Panorama > Managed Devices.
Locate the firewall and review the values in the Software Version, Apps and Threat, Antivirus, URL Filtering, and GlobalProtect Client columns.
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