End-of-Life (EoL)
Diagnostic files aid in monitoring system activity and in discerning potential causes for issues on Panorama. To assist Palo Alto Networks Technical Support in troubleshooting an issue, the support representative might request a tech support file. The following procedure describes how to download a tech support file and upload it to your support case.
Generate Diagnostic Files for Panorama
Select Panorama > Support and click Generate Tech Support File.
Download and save the file to your computer.
Upload the file to your case on the Palo Alto Networks Customer Support web site.

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