Troubleshoot Registration or Serial Number Errors

On the M-500 or M-100 appliance, if the
Panorama
Support
page doesn’t display support license details or the
Panorama
Setup
Management
page displays Unknown for the
Serial Number
even after you Register Panorama, perform the following steps:
  1. Record the Panorama serial number from the order fulfillment email that Palo Alto Networks sent when you placed your order for Panorama.
  2. Select
    Panorama
    Setup
    Management
    and edit the General Settings.
  3. Enter the
    Serial Number
    and click
    OK
    .
  4. Select
    Commit
    Commit to Panorama
    and
    Commit
    your changes.

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