Activate a Panorama Support License

Before activating a Panorama support license on a Panorama M-Series appliance or Panorama virtual appliance, you must Register Panorama.
If the support license expires, Panorama can still manage firewalls and collect logs, but software and content updates will be unavailable. The software and content versions on Panorama must be the same as or later than the versions on the managed firewalls, or else errors will occur. For details, see Panorama, Log Collector, Firewall, and WildFire Version Compatibility.
  1. Log in to the Palo Alto Networks customer support portal to activate the auth-code.
    1. Select
      Assets
      Devices
      and enter your Panorama serial number to Filter by the
      Serial Number
      .
      csp_support_license_activate.png
    2. Select the pencil icon in the Action column, select
      Activate Auth-Code
      and enter your support license
      Authorization Code
      , and click
      Agree and Submit
      .
  2. Log in to the Panorama web interface, and select
    Panorama
    Support
    Activate feature using authorization code
    .
  3. Enter the
    Authorization Code
    and click
    OK
    .
  4. Verify that the subscription is activated. Check the details (for example, the
    Expiry Date
    , support
    Level
    , and
    Description
    ) in the Support section of the page.

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