Migrate Log Collectors after Failure/RMA of Non-HA Panorama
If a system failure occurs on a Panorama management server that is not deployed in a high availability (HA) configuration, use this procedure to restore the configuration on the replacement Panorama and restore access to the logs on the Dedicated Log Collectors that it manages. The allowed migration scenarios vary by Panorama management server model:
Panorama virtual appliance
Panorama maintains a ring file that maps the segments and partitions that Dedicated Log Collectors use to store logs. An M-Series appliance in Panorama mode stores the ring file on its internal SSD; a Panorama virtual appliance stores the ring file on its internal disk. When a system failure occurs, a non-HA Panorama cannot automatically recover the ring file. Therefore, when you replace Panorama, you must restore the ring file to access the logs on the Dedicated Log Collectors.
This procedure requires that you backed up and exported your Panorama configuration before the system failure occurred.
Palo Alto Networks recommends deploying Panorama in an HA configuration. The active Panorama peer automatically synchronizes the ring file to the passive peer in an HA configuration, thereby maintaining access to logs on the Dedicated Log Collectors even if you must replace one of the peers.
- Perform initial setup of the new Panorama appliance.
- If the old M-Series appliance used interfaces other than the MGT interface for Panorama services (such as log collection), you must define those interfaces during initial configuration of the new M-Series appliance (). The Panorama virtual appliance does not support interfaces other than MGT.PanoramaSetupInterfaces
- Transfer licenses as follows only if the new Panorama appliance is the same model as the old appliance. Otherwise, you must purchase new licenses.
- Select theAssetstab and click theSpareslink.
- Click the Serial Number of the new M-Series appliance.
- ClickTransfer Licenses.
- Selectthe old appliance and clickSubmit.
- The M-500 appliance requires Panorama 7.0 or a later release. M-200 and M-600 appliances require Panorama 8.1. For important details about software versions, see Panorama, Log Collector, Firewall, and WildFire Version Compatibility.
- Restore the configuration from the old Panorama to the replacement Panorama.
- Log in to the new Panorama and select.PanoramaSetupOperations
- ClickImport named Panorama configuration snapshot,Browseto the backup configuration file, and clickOK.
- ClickLoad named Panorama configuration snapshot, select theNameof the file you just imported, and clickOK.
- SelectandCommitCommit to PanoramaCommityour changes.
- Selectand verify that the Connected column displays a check mark for the Dedicated Log Collector.PanoramaManaged CollectorsIf the Dedicated Log Collector doesn’t appear, you must reconfigure it and its Collector Group as described in the next step. Otherwise, skip the following step to Fetch the ring file to restore access to the logs stored on the Dedicated Log Collector.
- Reconfigure the Dedicated Log Collector and Collector Group if they are missing on Panorama.
- Access the CLI of the Dedicated Log Collector and enter the following commands to display the name of its Collector Group.
- Enter the command:>request fetch ring from log-collector<serial_number>The following error will display:Server error: Failed to fetch ring info from<serial_number>
- Enter the command:>less mp-log ms.logThe following error will display:Dec04 11:07:08 Error: pan_cms_convert_resp_ring_to_file(pan_ops_cms.c:3719): Current configuration does not contain group CA-Collector-GroupIn this example, the error message indicates that the missing Collector Group has the name CA-Collector-Group.
- Configure the Collector Group and assign the Dedicated Log Collector to it.>configure#set log-collector-group#<collector-group-name>set log-collector-group<collector-group-name>logfwd-setting collector<serial-number>
- Commit the changes to Panorama but not to the Collector Group.#commit#exit
- Fetch the ring file to restore access to the logs stored on the Dedicated Log Collector.
- Access the CLI of the new Panorama.
- Fetch the ring file:>request fetch ring from log-collector<serial-number>For example:>request fetch ring from log-collector 009201000343If you don’t know the serial number of the Dedicated Log Collector, log in to its CLI and enter theshow system infooperational command.
- Commit your changes to the Collector Group.>commit-all log-collector-config log-collector-group<collector-group-name>
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