Upgrade Firewalls When Panorama Is Not Internet-Connected

Upgrade firewall software to PAN-OS® 8.1 and install content updates using Panorama™ when Panorama is not connected to the internet.
For a list of software and content updates you can install on firewalls, see Supported Updates.
  1. Before you upgrade managed firewalls, ensure that you are running the appropriate Panorama™ software release on the Panorama management server and Log Collectors.
    Palo Alto Networks® highly recommends that Panorama and Log Collectors run the same Panorama software release and that Panorama, Log Collectors, and all managed firewalls run the same content release version.
    For important software and content compatibility details, see Panorama, Log Collector, Firewall, and WildFire Version Compatibility.
    Panorama must be running the same (or later) software release as the firewalls but must have the same or an earlier content release version:
    • Software release version
      —If your Panorama management server or Log Collectors are not already running the same or a later software release than the release to which you intend to update firewalls, then you must install the same or a later Panorama release on Panorama and then on Log Collectors (see Install Content and Software Updates for Panorama) before you update any firewalls.
    • Content release version
      —For content release versions, you should ensure that all firewalls are running the latest content release version or, at minimum, are running a later version than is running on Panorama and Log Collectors; if not, then update managed firewalls and then Upgrade Log Collectors When Panorama Is Not Internet-Connected before you update the content release version on the Panorama management server (see Install Content and Software Updates for Panorama).
    To check the software and content versions:
    • Panorama management server
      —Log in to the Panorama web interface and go to General Information settings (
      Dashboard
      ).
    • Log Collectors
      —Log in to the CLI of each Log Collector and run the
      show system info
      command.
  2. Save a backup of the current configuration file on each managed firewall you plan to upgrade.
    Although the firewall automatically creates a configuration backup, it is a best practice to create and externally store a backup before you upgrade.
    1. Export Panorama and devices config bundle
      (
      Panorama
      Setup
      Operations
      ) to generate and export the latest configuration backup of Panorama and of each managed appliance.
    2. Save the exported file to a location external to the firewall. You can use this backup to restore the configuration if you have problems with the upgrade.
  3. Determine which content updates you need to install. Refer to Release Notes for the minimum content release version you must install for a PAN-OS® release.
    Palo Alto Networks highly recommends that Panorama, Log Collectors, and all managed firewalls run the same content release version.
    For each content update, determine whether you need updates and take note of which content updates you need to download in Step 5.
    Ensure that Panorama is running the same but not a later content release version than is running on managed firewalls and Log Collectors.
  4. Determine the software upgrade path for the firewalls that you intend to update to Panorama 8.1. Refer to the New Features Guide for the upgrade path to PAN-OS 8.1.
    Log in to Panorama, select
    Panorama
    Managed Devices
    , and note the current Software Version for the firewalls you intend to upgrade.
    We highly recommend that you review the known issues and changes to default behavior in the ReleaseNotes and upgrade/downgrade considerations in the New Features Guide for each release through which you pass as part of your upgrade path.
  5. Download the content and software updates to a host that can connect and upload the files to Panorama either over SCP or HTTPS.
    By default, you can upload a maximum of two software or content updates of each type to a Panorama appliance and if you download a third update of the same type, Panorama will delete the update for the earliest version of that type. If you need to upload more than two software updates or content updates of a single type, use the
    set max-num-images count
    <number>
    CLI command to increase the maximum number of images that Panorama can store.
    1. Use a host with internet access to log in to the Palo Alto Networks Customer Support web site.
    2. Download content updates:
      1. Click
        Dynamic Updates
        in the Resources section.
      2. Download
        the latest content release version (or, at a minimum, the same or a later version than you will install or is running on the Panorama management server) and save the file to the host; repeat for each content type you need to update.
    3. Download software updates:
      1. Return to the main page of the Palo Alto Networks Customer Support web site and click
        Software Updates
        in the Resources section.
      2. Review the Download column to determine which versions you need to install. The filename of the update packages indicates the model. For example, to upgrade a PA-220, PA-3050, and PA-5260 firewall to PAN-OS 8.0.8, download the
        PanOS_220-8.0.8
        ,
        PanOS_3000-8.0.8
        , and
        PanOS_5200-8.0.8
        images.
        You can quickly locate specific PAN-OS images by selecting
        PAN-OS for the PA
        -
        <series/model>
        from the
        Filter By
        drop-down.
    4. Click the appropriate filename and save the file to the host.
  6. Install content updates on managed firewalls.
    You must install content updates before software updates.
    Install the Applications or Applications and Threats update first and then install any other updates (Antivirus, WildFire®, or URL Filtering) as needed, one at a time, and in any sequence.
    1. Select
      Panorama
      Device Deployment
      Dynamic Updates
      .
    2. Click
      Upload
      , select the update
      Type
      ,
      Browse
      to the appropriate content update file, and click
      OK
      .
    3. Click
      Install From File
      , select the update
      Type
      , and select the
      File Name
      of the content update you just uploaded.
    4. Select the firewalls on which to install the update.
    5. Click
      OK
      to start the installation.
    6. Repeat these steps for each content update.
  7. (
    Firewalls serving as GlobalProtect™ portals only
    ) Upload and activate a GlobalProtect agent/app software update on firewalls.
    You activate the update on firewalls so that users can download it to their endpoints (client systems).
    1. Use a host with internet access to log in to the Palo Alto Networks Customer Support website.
    2. Download the appropriate GlobalProtect agent/app software update.
    3. On Panorama, select
      Panorama
      Device Deployment
      GlobalProtect Client
      .
    4. Click
      Upload
      ,
      Browse
      to the appropriate GlobalProtect agent/app software update on the host to which you downloaded the file, and click
      OK
      .
    5. Click
      Activate From File
      and select the
      File Name
      of the GlobalProtect agent/app update you just uploaded.
      You can activate only one version of agent/app software at a time. If you activate a new version but some agents require a previous version, you will have to reactivate the earlier version again for those agents to download the previous update.
    6. Select the firewalls on which to activate the update.
    7. Click
      OK
      to activate.
  8. Upload PAN-OS software updates.
    1. Select
      Panorama
      Device Deployment
      Software
      .
    2. Click
      Upload
      ,
      Browse
      to the appropriate software update file on the host, and click
      OK
      .
  9. Install PAN-OS software updates.
    To avoid downtime when updating the software on high availability (HA) firewalls, update one HA peer at a time.
    For active/active firewalls, it doesn’t matter which peer you update first.
    For active/passive firewalls, you must update the passive peer first, suspend the active peer (fail over), update the active peer, and then return the active peer to a functional state (fail back).
    1. Perform the steps that apply to your firewall configuration to install the PAN-OS software update you just uploaded.
      • Non-HA firewalls
        —Click
        Install
        in the Action column, select all the firewalls you are upgrading, select
        Reboot device after install
        , and click
        OK
        .
      • Active/active HA firewalls:
        1. Confirm that the preemption setting is disabled on the first peer that you intend to upgrade (
          Device
          High Availability
          > Election Settings). If enabled, then edit
          Election Settings
          and disable (clear) the
          Preemptive
          setting and
          Commit
          your change. You need only disable this setting on one firewall in each HA pair but ensure that the commit is successful before you proceed.
        2. Click
          Install
          , disable (clear)
          Group HA Peers
          , select either HA peer, select
          Reboot device after install
          , and click
          OK
          . Wait for the firewall to finish rebooting before you proceed.
        3. Click
          Install
          , disable (clear)
          Group HA Peers
          , select the HA peer that you didn’t update in the previous step,
          Reboot device after install
          , and click
          OK
          .
      • Active/passive HA firewalls
        —In this example, the active firewall is named fw1 and the passive firewall is named fw2:
        1. Confirm that the preemption setting is disabled on the first peer that you intend to upgrade (
          Device
          High Availability
          > Election Settings). If enabled, then edit
          Election Settings
          and disable (clear) the
          Preemptive
          setting and
          Commit
          your change. You need only disable this setting on one firewall in each HA pair but ensure that the commit is successful before you proceed.
        2. Click
          Install
          in the Action column for the appropriate update, disable (clear)
          Group HA Peers
          , select fw2,
          Reboot device after install
          , and click
          OK
          . Wait for fw2 to finish rebooting before you proceed.
        3. After fw2 finishes rebooting, verify on fw1 (
          Dashboard
          > High Availability) that fw2 is still the passive peer (the Local firewall state is
          active
          and the Peer—fw2—is
          passive
          ).
        4. Access fw1 and
          Suspend local device
          (
          Device
          High Availability
          Operational Commands
          ).
        5. Access fw2 (
          Dashboard
          > High Availability) and verify that the Local firewall state is
          active
          and the Peer is
          suspended
          .
        6. Access Panorama, select
          Panorama
          Device Deployment
          Software
          , click
          Install
          in the Action column for the appropriate release, disable (clear)
          Group HA Peers
          , select fw1,
          Reboot device after install
          , and click OK. Wait for fw1 to finish rebooting before you proceed.
        7. Access fw1 (
          Device
          High Availability
          Operational Commands
          ), click
          Make local device functional
          , and then wait two minutes before you proceed.
        8. On fw1 (
          Dashboard
          > High Availability), verify that the Local firewall state is
          passive
          and the Peer (fw2) is
          active
          .
    2. After you complete the above steps for a PAN-OS release update, repeat Step 8 and Step 9 to upload the next PAN-OS release in your upgrade path as needed until all firewalls are running the target PAN-OS 8.1 release.
  10. Verify the software and content versions that are installed on each managed firewall.
    1. Select
      Panorama
      Managed Devices
      .
    2. Locate the firewall and review the values in the Software Version, Apps and Threat, Antivirus, URL Filtering, and GlobalProtect Client columns.
  11. If you disabled preemption on one of your HA firewalls before you upgraded, then edit the
    Election Settings
    (
    Device
    High Availability
    ) and re-enable the
    Preemptive
    setting for that firewall.

Related Documentation