Register Panorama

  1. Record the Panorama serial number or auth-code and record your Sales Order Number or Customer ID.
    For the auth-code, Sales Order Number, or Customer ID, see the order fulfillment email that Palo Alto Networks Customer Service sent when you placed your order for Panorama.
    For the serial number, the location depends on the model:
    • M-Series appliance—Log in to the Panorama web interface and record the
      Serial #
      value in the
      Dashboard
      tab, General Information section.
    • Panorama virtual appliance—See the order fulfillment email.
  2. Register Panorama. The steps depend on whether you already have a login for the Support site.
    • If this is the first Palo Alto Networks appliance you are registering and you don’t yet have a login:
      1. Click
        Register
        at the bottom of the page (
        Overview
        Get Help
        Register
        ), enter your
        Email Address
        , enter the code displayed on the page, and click
        Submit
        .
      2. Complete the fields in the
        Create Contact Details
        section.
      3. Enter a
        Display Name
        ,
        Confirm Email Address
        , and
        Password/Confirm Password
        .
      4. Enter the Panorama
        Device Serial Number
        or
        Auth Code
        .
      5. Enter your
        Sales Order Number
        or
        Customer ID
        .
      6. Click
        Submit
        .
    • If you already have a support account:
      1. Click
        Assets
        Devices
        Register New Device
        .
      2. Select
        Register device using Serial Number or Authorization Code
        , and click
        Submit
        .
      3. If the Panorama management server is not internet-connected, check
        Device will be used offline
        and select the
        OS Release
        version.
      4. Enter the Panorama
        Serial Number
        .
      5. Enter the required Location Information (as indicated by the asterisks) if you have purchased the 4 hour RMA.
      6. Agree and Submit
        the EULA.
        After you see the registration complete message, close the Device Registration dialog.

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