Troubleshooting
Learn how to diagnose and resolve Panorama system errors, hardware failures, log
storage issues, and configuration deployment problems.
You can troubleshoot configuration changes and commit failures in Panorama by utilizing
dedicated procedures outlined in the following topics that address issues for the
Panorama™ management server and Dedicated Log Collectors:
- Troubleshoot Panorama System Issues: Resolve system-level problems like
suspended states, split-brain HA, storage limits, and memory-related
reboots.
- Troubleshoot Log Storage and Connection Issues: Address log collection
failures, verify port usage, replace physical or virtual disks, and migrate logs
between appliances.
- Replace an RMA Firewall: Follow step-by-step procedures to generate
partial device states and restore configurations when swapping out failed
firewall hardware.
- Troubleshoot Commit Failures: Triage and resolve errors that occur when
committing configurations on Panorama or pushing them to managed firewalls.
- Troubleshoot Registration or Serial Number Errors: Fix issues related to
device registration and incorrect or unrecognized serial numbers.
- Troubleshoot Reporting Errors: Resolve problems preventing Panorama from
generating or displaying scheduled and on-demand reports properly.
- Troubleshoot Device Management License Errors: Address licensing issues
that prevent Panorama from successfully managing your deployed firewalls.
- Troubleshoot Automatically Reverted Firewall Configurations: Identify and
fix issues causing managed firewalls to automatically undo recently deployed
configurations.
- View Task Success or Failure Status: Monitor the progress, success, or
failure outcomes of various tasks and operations performed within Panorama.
- Test Policy Match and Connectivity for Managed Devices: Verify that
traffic correctly matches policy rules and troubleshoot routing or connectivity
to network resources.
- Generate a Stats Dump File for a Managed Firewall: Export a statistics
file from a managed device to provide deeper diagnostic analysis.
- Recover Managed Device Connectivity to Panorama: Restore the management
connection between Panorama and a managed firewall that has unexpectedly
disconnected.
- Restore an Expired Device Certificate: Renew and replace expired device
certificates to re-establish secure management and communication.
