Endpoint Insights Collected by Prisma Access Agent
Learn about the key data points collected by Prisma Access Agent for endpoint
insights, which provide you with a comprehensive view of the endpoint and agent state for
effective troubleshooting.
Where Can I Use This?
What Do I Need?
Prisma Access (Managed by Strata Cloud Manager)
Prisma Access (Managed by Panorama)
NGFW (Managed by Panorama)
Check the prerequisites for the deployment you're using
macOS 14 and later or Windows 10 version 2024 and later desktop
devices
Contact your Palo Alto Networks account representative to
activate the Prisma Access Agent feature
Prisma Access Agent collects endpoint insights, a comprehensive set of data points
to provide detailed visibility into endpoint and Prisma Access Agent performance.
This data is crucial for effective troubleshooting and monitoring. Here's an overview of
the key data categories and specific items collected:
Endpoint Insight Category
Data Collected
Device Details
(Endpoint OS version and agent version)
OS type
OS version
Agent version
Agent ID
User ID
Agent Details
(Deployment, configurations, and connection
status)
Tunnel connection status
Tunnel type (IPSec, SSL)
Gateway selection method (manual or best available)
Gateway connect method (Always on, On-demand)
Gateway
Gateway type (internal or external)
Gateway session duration
PMTU
MTU optimized (true or false)
Troubleshooting Logs
(Agent debug logs and OS logs)
Agent log bundle (debug)
Windows event logs
Mac system logs
Mac network extension logs
This comprehensive data collection enables you to gain deep insights into endpoint
behavior, network performance, and agent functionality, facilitating efficient
troubleshooting and optimization of Prisma Access Agent deployments.
