Learn how to trigger the collection of diagnostics for endpoint troubleshooting
through administrator-initiated on-demand collection.
Where Can I Use This? | What Do I Need? |
- Prisma Access (Managed by Strata Cloud Manager)
- Prisma Access (Managed by Panorama)
- NGFW (Managed by Panorama)
|
- Check the prerequisites for the deployment you're
using
- Minimum required Prisma Access Agent version:
25.4
- macOS 14 and later or Windows 10 version 2024 and later
desktop devices
- Contact your Palo Alto Networks account representative to
activate the Prisma Access Agent feature
|
The endpoint insights feature in Prisma Access Agent supports the on-demand
collection of diagnostics to help troubleshoot agent and endpoint issues. As an
administrator, you can remotely collect comprehensive diagnostic data including
logs, agent status, and system information at any time without any end-user
involvement.
When you trigger a diagnostic session, the system automatically captures a complete
snapshot of the endpoint's current state including tunnel status, gateway
information, session duration, MTU settings, and operating system details. The
system will also simultaneously collect delta logs from the previous 10 minutes to
preserve critical troubleshooting context.
To initiate on-demand diagnostics collection: