Prisma Access Agent
View the Overall Status of Prisma Access Agents
Table of Contents
View the Overall Status of Prisma Access Agents
Monitor the overall status of Prisma Access Agents in the Inventory
page.
| Where Can I Use This? | What Do I Need? |
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The Endpoint Management
page contains a dashboard showing the overall status of the Prisma Access Agents
that have been deployed to mobile users in your organization.
You can use the information that is displayed on this page to gain visibility into the
Prisma Access Agents. The data can help you understand how your end users are
using the agent and how to improve their experience.
To view the dashboard, select .
When the Prisma Access Agent is deployed to an endpoint or when an end user
connects to the gateway using the Prisma Access Agent, the user's device appears
in the inventory in the Endpoint Management
page. The following areas of the dashboard give you a comprehensive view of the status of
the Prisma Access Agents:
- Agent Status—Shows the total number of
agents that have been deployed, and the number of agents with the following
statuses:
- Offline—The number of agents that have no connectivity to the management plane for the Prisma Access and no tunnel connection to the gateway.
- Disconnected—The number of agents that don't have an active tunnel connection to the gateway or are signed out of the Prisma Access Agent.
- Connected—The number of agents that have a tunnel connection to the gateway.
- Agent Upgrade Progress—Shows the upgrade progress of devices that are defined in an upgrade ring. You can see the total number of devices that have completed, failed, or pending upgrades. The completed status indicates that the agent is running the latest level of the agent shown in the Agent Version field.
- View Ring Details—Select this to show the number of devices that have completed, failed, or pending upgrades in each upgrade ring. Expand each ring section to view the agent upgrade details for the ring.
- Agent Version—Shows the version of the Prisma Access Agent that has been rolled out.
- Time Range—Sets the time range for which you want to view the data in the Devices table. You can view the data in a preset time range or customize the time range. The default is to show the data within the Past 30 Days.
- Add Filter—Filters the data in the Devices table by column heading and allows you to search for specific values for each filter.
- Devices—Shows information about devices
that have deployed Prisma Access Agents in a tabular format. By default, the
following columns are shown:
Column Description Hostname The hostname of the endpoint User The user ID associated with the Prisma Access Agent OS The operating system that is running on the endpoint OS Version The version of the operating system that is running on the endpoint Agent Status The status of the Prisma Access Agent Insights If the endpoint insights option is enabled, a link to view diagnostic information about the device. DLP Status The status of Endpoint DLP Connected Location The Prisma Access location that the agent was last connected to Agent Version The version of the Prisma Access Agent that is installed on the endpoint Public IP The IP address assigned to the endpoint by the ISP Private IP The IP address assigned to the endpoint by the gateway Ring The upgrade ring that the endpoint device belongs to. Devices are upgraded according to which ring that they belong to. Last Seen The last time a keep-alive was sent to Prisma Access. You can reorder the columns in the table or sort the entries in each column in ascending or descending order. To narrow the scope of the data shown in the table, select the table Settings, and select or deselect the columns:![]()
By default, only 10 rows of data per page are displayed. You can increase the number of rows to 25, 50, or 100 rows per page.![]()
You can select up to 20 devices to perform actions on, such as upgrade agent, downgrade agent, download HIP Profiles, and download agent logs.
