Prisma Access Agent 25.7.1 Known Issues

Table of Contents

Review the known issues in Prisma Access Agent 25.7.1

Prisma Access Agent version 25.7.1 has the following known issues:

Issue ID	Description
PANG-10158	When attempting to install Prisma Access Agent on an Ubuntu 24 virtual machine (VM) via SSH or RDP, the installation fails with an error indicating that the user environment was not preserved, even when the sudo -E option is used.
PANG-10342	An issue exists where the Prisma Access Agent on Debian Linux experiences intermittent SSL tunnel disconnection and automatic reconnection due to health keepalive timeouts. When using the agent with an SSL tunnel configuration on Debian, the tunnel repeatedly disconnects and reconnects without any manual intervention from the user. This behavior disrupts the stability of the connection, potentially affecting user productivity and network reliability.
PANG-10309	An issue exists where the Prisma Access Agent on Linux fails to perform HIP updates when using the PACLI command. When administrators attempt to execute the pacli hip update command while the agent is connected, the operation fails because HIP updates are not supported yet.
PANG-10271	When upgrading Prisma Access Agent from version 25.7.1.1 to 25.7.1.2 on a Debian ARM system, a crash file is automatically generated upon launching or using Prisma Access Agent.
PANG-10019	After installing Prisma Access Agent 25.6.0.10 on an Arch Linux x86 system, a coredump occurs when attempting to connect to an endpoint management (EPM) system and a gateway.