Connect the Prisma Access Agent to a Different Server

Table of Contents

Connect the Prisma Access Agent to a Different Location

Connect the Prisma Access Agent to a Different Server

You can connect to a different Prisma Access server if you need to access the network and resources through that server.

Where Can I Use This?	What Do I Need?
Prisma Access Agent	macOS 14 and later or Windows 10 version 2024 and later desktop devices Internet access

An instance of the Prisma Access server is also known as a tenant. If your administrators set up multiple Prisma Access servers, you can connect to a different server to access the network or the resources through that server.

Open the Prisma Access Agent app by clicking the Prisma Access Agent icon

from the macOS menu bar or Windows taskbar.
Click the options icon to open the settings window.
Click the + sign next to the name of the server.
The server information appears showing the server that you're connected to. If other servers are listed, you can select one and Connect to it.
If you need to add a server, complete the following steps:
1. Click the + sign.
2. Enter the new server name (provided by your administrator) and Add it.
  
  The format of the server name is <xxx>.epm.gpcloudservice.com without the https://. The maximum length of the server name is 256 characters. The maximum number of servers allowed on this page is 20.
3. After adding the server, select it and click Connect.
When the Confirmation window appears, click Yes to disconnect from the current server and connect to the other server. You will need to provide your sign-on credentials again.
When prompted, log in to the other server.