Get Help for Prisma Access Agent Issues

Table of Contents

Switch Between the Prisma Access Agent and GlobalProtect App

Get Help for Prisma Access Agent Issues

A webpage is available with additional information about the Prisma Access Agent issues.

Where Can I Use This?	What Do I Need?
Prisma Access Agent	Minimum Prisma Access Agent version: 25.1.14 macOS 14 and later or Windows 10 version 2024 and later desktop devices Internet access

If you need assistance with using the Prisma Access Agent, you can view a website with information about the agent. By default, the support resources link goes to the Prisma Access Agent documentation. Your administrator, however, can configure the help resources link to direct you to another website, such as an internal help website.

If your administrator configured your device with the Access Experience app, you can open the Access Experience app to review any suggested remediation for the issue.

(Prisma Access Agent version 25.4) The Access Experience icon is integrated directly into the Prisma Access Agent app to give you convenient access to potential solutions to your issues, such as device health and connectivity issues. You will not see a separate Access Experience icon in the Windows taskbar or macOS menu bar.

You can get help for the Prisma Access Agent using one of the following methods:

From the Prisma Access Agent:
1. Click the options icon.
2. Click Supported Resources.
From Access Experience:
- When an OS notification appears due to an issue, click the message to review any suggestions for remediation in the Access Experience agent.
  On macOS:
  
  On Windows:
- (Prisma Access Agent 25.4) You can also click the Access Experience icon in Prisma Access Agent to open the Access Experience app.
  
  From the Access Experience app, you can view your device health, connection status, and any suggestions for remediation in the Access Experience agent.