Prisma Access Browser
Device Health
Table of Contents
Device Health
Device Health displays the issues with the device and its dependencies.
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The Device Health view provides you with immediate visibility into the operational
state of individual devices across the organization. This centralized interface
consolidates critical diagnostics and posture data, enabling faster investigation and
resolution of device-related issues. By streamlining access to key metrics and device
status, the view helps reduce downtime and improve overall system reliability and
understanding.
Access the Device Health View
To view the health status of a specific device, follow these steps:
- Open the Devices screen.
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- Search for the specific device you want to inspect. You can use the filters to help in the search. For more information, see Manage Prisma Access Browser Devices.
- Click the Device record to open the Device Drawer view.
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- In the top-right corner of the drawer, click the three-dot menu (⋮),
then select Device health.
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- The Device Health view will open, displaying detailed information
about the selected device.
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Dashboard Sections
Device Details
This section displays basic identification information for the device.
The Device Health dashboard contains the following information in the Device Details
section.
- Device details - Displays the basic identification information for
the device.
- Hostname - The name of the device.
- User - The name of the user registered on the device.
- Status - the current status of the device (offline, online).
- Metadata - Displays the different identifying information for the device.
- Posture details - This section provides insights into the device’s security posture and configuration. Some entries include an (ℹ) icon, indicating that additional information is available when you hover or click.
- Diagnostics - Displays the current status of all monitored services. This section helps identify operational issues quickly.
The following products do not
support the Device Health dashboard:
- Prisma® Access Browser Mobile (PAB Mobile)
- Prisma® Access Brpwser Extension (PABX)
Refresh the Display
Use the Refresh button located in the top-right corner of the screen to reload
the most recently received telemetry data. This feature is especially useful when
new metrics are available and you want to ensure the display reflects the latest
information.
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The Refresh button does not request live data from
the device or endpoint. Instead, it reloads data that the device already sent based
on its preconfigured reporting cycle. If the device has not sent new data, the
information on the screen will stay the same.