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    Prisma Access

    Prisma Access Addressed Issues

    Table of Contents

    Prisma Access Addressed Issues

    Where Can I Use This?What Do I Need?
    • Prisma Access (Managed by Panorama)
    • Prisma Access license
    • Minimum Required Prisma Access Version 5.2, 5.2.1, or 5.2.2 Preferred or Innovation
    The following topics describe issues that have been addressed in Prisma Access 5.2 and Prisma Access 5.2.1.

    Prisma Access 5.2.1 Addressed Issues

    Issue IDDescription
    CYR-45847Fixed an issue where, when a service subnet was changed, it as updated on the Prisma Access GlobalProtect gateways, but the GlobalProtect tunnel went down because NAT was not correctly implemented.
    CYR-45341Fixed an issue where Commit and Push jobs to Colo-Connect Device Groups were timing out, causing VLANs to not be deleted.
    CYR-44391Fixed an issue where Explicit Proxy deployments in China did not support using the Cloud Identity Engine or SAML for authentication.
    CYR-43690Fixed an issue where, when attempting to modify or delete Connector IP Blocks in ZTNA Connector, the changes were not applied after a Commit and Push.
    CYR-42919Fixed an issue where, when attempting to modify or delete Connector IP Blocks in ZTNA Connector, the changes are not applied after a Commit and Push.

    Prisma Access 5.2.0-h91 Addressed Issues

    Issue IDDescription
    CYR-66709Fixed an issue where the Export Remote Networks configuration did not work when the Remote Networks Template IKE Gateway was configured with a Peer IP Address Type as IP instead of Dynamic.
    CYR-66409Fixed an issue where service connection onboarding might not display properly when the administrator creates a subtenant's name with the "remote-networks" keyword.
    CYR-63794Fixed an issue where, if the Panorama license was renewed after its expiration, the cloud services OTP workflow and license capability fetch workflow did not complete without manually deleting the stale/expired license key files.

    Prisma Access 5.2.0-h87 Addressed Issues

    Issue IDDescription
    CYR-66281Fixed an issue where SPNs were not appearing on the SD-WAN UI because of a Cloud Service Plugin issue.
    CYR-64827Fixed an issue to remove bad import for get_rn_to_ep_ip_list.py.
    CYR-61262Fixed a logging issue for commit validation on Panorama plugin to show the total number of Trusted Source IP Addresses instead of the total number of object entries.

    Prisma Access 5.2.0-h84 Addressed Issues

    Issue IDDescription
    CYR-65646Fixed an issue where, in the Panorama Explicit Proxy configuration UI, the "Enable Prisma Access Browser" toggle is not visible.
    CYR-65009Fixed an issue where users with the Device Group and Template role cannot push commit for Prisma Access after upgrading to CSP 5.2.0-h69. The user can now commit and push the configuration changes.
    CYR-54503Fixed an issue where domain configurations were not applied to mobile users during a partial commit on Panorama, while the same configurations were successfully applied to remote networks.

    Prisma Access 5.2.0-h81 Addressed Issues

    Issue IDDescription
    CYR-63880Fixed an issue where a new GlobalProtect app could not be activated in Panorama.
    CYR-63697Fixed an issue where commit validation did not fail when a Remote Network was configured with ECMP Load Balancing with Symmetric Return and was enabled with no ECMP link.
    CYR-63690Fixed an issue where a "Failed to load mobile user gateways" error occurred during mobile user onboarding for setups with high subtenant counts.
    CYR-62342Fixed an issue where the user was unable to configure Quality of Service (QoS) for specific compute locations such as Sweden.
    CYR-61254Fixed an issue where Prisma Access multitenancy managed through Panorama could be enabled for new deployments. For more information, see the EOL announcement at https://www.paloaltonetworks.com/services/support/end-of-life-announcements.
    CYR-60685Fixed an issue where plugin validation failed after reducing the Aggregate Bandwidth allocation for the US-East location.
    CYR-60070Fixed an issue where all Panorama environments were not required to have the device certificate installed.
    CYR-59117Fixed an issue where, for aggregate bandwidth remote network deployments using a Cloud Services plugin lower than 6.1, unsupported locations appeared in the Onboarding page.

    Prisma Access 5.2.0-h71 Addressed Issues

    Issue IDDescription
    CYR-62135Fixed an issue where, in a multitenant Panorama managed Prisma Access deployment, internal host detection could not be configured by device group and template admin users.
    CYR-61474Fixed an issue where the Explicit Proxy feature in Prisma Access displayed "Prisma Access Browser" instead of "Prisma Browser".

    Prisma Access 5.2.0-h69 Addressed Issues

    Issue ID
    Description
    CYR-61065Fixed an issue where a Panorama local commit failed with a validation error: Failed Plugin Validation error after a Cloud Services Plugin upgrade.
    CYR-60869Fixed an issue where the export operation failed to download the Remote Network configuration from Panorama.
    CYR-60105Fixed an issue where the Panorama one-time password (OTP) workflow for a new deployment failed from the UI.
    CYR-59494Fixed an issue where the list of Remote Networks on the Remote Networks status page displayed a count of 0.
    CYR-54007Fixed an issue where, after reducing the Remote Network's aggregate bandwidth from a Safari browser, the browser fails to display the list of unused SPN names that will be released.

    Prisma Access 5.2.0-h60 Addressed Issues

    Issue IDDescription
    CYR-58852
    Fixed an issue where Panorama commit validation workflows would fail if a tenant's licenses had the "no_limit" string under the service_connection local service chain information in the license_capabilities. This occurred because the system was attempting to convert the string to an integer.
    CYR-58332Fixed an issue where commits to GlobalProtect gateways failed with a validation error related to the `max-version` setting in the SSL-TLS service profile.
    CYR-58134Fixed an issue where the Private App Access option is automatically disabled by the Cloud Services plugin when the plugin was upgraded from 5.1.0-39 to 6.0.0-11 in Panorama. When this configuration was pushed to Prisma Access, customers faced outages to critical internal applications.
    CYR-57700Fixed an issue where any changes to the Cloud Services Plugin onboarding configuration on Panorama resulted in an error when the 'DEFAULT' config was missing in the GlobalProtect portal.
    CYR-57636 Fixed an issue where users were unable to view remote network bandwidth usage statistics on Panorama.
    CYR-55228Fixed an issue where the bulk creation of remote networks for Prisma Access multitenant failed.
    CYR-54503Fixed an issue where domain configurations were not applied to mobile users during a partial commit on Panorama, while the same configurations were successfully applied to remote networks.
    CYR-53575
    Fixed an issue where commits for passive Panorama failed, preventing the ability to perform a required local commit from passive Panorama.

    Prisma Access 5.2.0-h49 Addressed Issues

    Issue IDDescription
    CYR-56987
    Fixed an issue where the Panorama > Cloud Services > Services > Monitor > <location> > Status Page filter is not working correctly. Instead of showing a status, a continuously loading icon is displayed on the upper right.
    CYR-54896
    Fixed an issue where, when using VM Panorama 11.1.6-h4, users are unable to create access route from Panorama.

    Prisma Access 5.2.0-h47 Addressed Issues

    Issue IDDescription
    CYR-55228Fixed an issue where, after a bulk import of remote networks using a .csv file, a commit failure was encountered.
    CYR-55216Fixed an issue where the a commit-all operation failed for a Hybrid-SWG device or platform that doesn't support the Cloud Services plugin.

    Prisma Access 5.2.0-h41 Addressed Issues

    Issue IDDescription
    CYR-53941Fixed an issue where, when onboarding remote networks using configuration import in a multi-tenant deployment, an import error was seen.
    CYR-53752Fixed an issue where the Cloud Services plugin's trusted endpoint value was empty when the environment variable was set to None.

    Prisma Access 5.2.0-h40 Addressed Issues

    Issue IDDescription
    CYR-47891Fixed an issue where, after enabling Remote Networks - High Performance for a tenant, administrators could not allocate bandwidth in compute locations for existing remote networks.
    CYR-53485Fixed an issue where a GlobalProtect app log certificate, which is required for ADEM, could not be generated for Prisma Access China.

    Prisma Access 5.2.0-h38 Addressed Issues

    Issue IDDescription
    CYR-52199Fixed an issue where the drop down menu for bandwidth for Clean Pipe displayed incorrect bandwidths.
    CYR-50389Fixed an where a commit failure occurred on the Cloud Services plugin when the Colo-Connect link name had apostrophes.
    CYR-49773Fixed an error where the Prisma Access Native Internal Gateway configuration was disabled in the Cloud Services plugin and Strata Cloud Manager if a mobile gateway was not configured.

    Prisma Access 5.2.0-h36 Addressed Issues

    Issue IDDescription
    CYR-51619Fixed an issue where commit validation failed for a tenant that was using the Cloud Services plugin for Strata Logging Service only.

    Prisma Access 5.2.0-h35 Addressed Issues

    Issue IDDescription
    CYR-51068Fixed an issue where commit validation failed for a tenant that was using the Cloud Services plugin for Strata Logging Service only.
    CYR-49360Fixed an issue where the Cloud Services Monitor Tab for Strata Logging Service showed an incomplete arc.
    CYR-47510Fixed an issue where clicking on the ECMP node configuration after an upgrade of the Cloud Services plugin caused a commit failure.
    CYR-45517Fixed an issue where, in the Colo-Connect tab, a read-only user was able to delete onboarding entries.

    Prisma Access 5.2.0-h29 Addressed Issues

    Issue IDDescription
    CYR-34080Fixed an error where, when Panorama is offline and without an internet connection, commits or validation failed.
    CYR-43937Fixed an issue where, in a multitenant setup, plugin validation failed with a GlobalProtect Agent to Explicit Proxy Feature enabled but no Explicit Proxy regions have been selected error.
    CYR-45182Fixed an error where, when Panorama is offline and without an internet connection, commits or validation failed.
    CYR-45416Fixed an issue where the Cloud Services plugin indicated that there were no licenses installed when an SCM Pro license was added to Panorama.
    CYR-47980Fixed an issue where portal config under mobile-users Global protect with multi-portal and multi-tenant was not visible
    CYR-48074Fixed an issue where selecting Edit Selections in the Commit page crashes the window.

    Prisma Access 5.2.0-h24 Addressed Issues

    Issue IDDescription
    CYR-48900Fixed an issue where, in a multitenant Panorama setup using a legacy Autonomous DEM SKU, you could not remove Autonomous DEM users from subtenants.
    CYR-48889Fixed an issue where, in a deployment with an ADEMAIOPS or SCM Pro license, you could not disable AIOPS-powered ADEM in a multitenant configuration.

    Prisma Access 5.2.0-h20 Addressed Issues

    Issue IDDescription
    CYR-47416Fixed an issue where the Prisma Access Agent workflow did not display on Panorama.
    CYR-35243Fixed an issue where the Cloud Services plugin did not display or hide multi-portal enablement based on the feature flag setting.

    Prisma Access 5.2.0-h18 Addressed Issues

    Issue IDDescription
    CYR-47969Fixed an issue where, after an upgrade of the Cloud Services plugin, The Cloud Services plugin Status page did not load.
    CYR-47206Fixed an issue where adding an RFC6598 subnet (for example, 100.64.0.0/24) as static route resulted in a commit failure.
    CYR-43938Fixed an issue where validation for a deployment with multiple portals in a multitenant setup was missing the template stack name, which caused commit validation to fail.

    Prisma Access 5.2.0-h16 Addressed Issues

    Issue IDDescription
    CYR-47032Fixed an issue where, after a Panorama upgrade from 11.2 to 12.1, a commit operation failed after editing the login banner.
    CYR-46728Fixed an issue where the scheduled reports from Panorama were empty when a proxy server was configured.
    CYR-46358Fixed an issue where a Failed Plugin validation error occurred on a non-Prisma Access Edition tenant during an upgrade to a Cloud Services plugin that had Colo-Connect changes.
    CYR-46093Fixed an issue where, if your deployment implemented the functionality to support up to 25,000 remote networks and 50,000 IKE gateways, aggregate bandwidth usage statistics displayed No data for the specified time period instead of the usage statistics.

    Prisma Access 5.2.0-h14 Addressed Issues

    Issue IDDescription
    CYR-46782Fixed an issue where domain names that contained non-ASCII characters and were in the Panorama cache caused errors during the processing of nsupdate commands in the GlobalProtect DDNS feature.
    CYR-46358Fixed an issue where a Failed Plugin validation error occurred on a non-Prisma Access Edition tenant during an upgrade to a Cloud Services plugin that had Colo-Connect changes.
    CYR-45949Fixed an issue where if the UI was not able to access the Prisma Access infrastructure, the Mobile Users - Explicit Proxy onboarding location tab did not load and would keep buffering.
    CYR-45932 Fixed an issue where one-time push (OTP) verification was failing with the following error: [get-panorama-cert.py:288] <class 'AttributeError'> ("'Pan_Plugin_Client' object has no attribute 'whitelist_keys'
    CYR-44969Fixed an issue where a user that was created using a role-based administrator was not able to see the Cloud Services configuration in the UI.
    CYR-44766Fixed an issue where the deletion of IKE and IPSec crypto profile using common APIs were failing and the profiles were not deleted from the configuration.

    Prisma Access 5.2.0 Addressed Issues

    Issue IDDescription
    CYR-45112Fixed an issue where the external gateway configuration was grayed out when upgrading the Cloud Services plugin to versions 5.1.0 or later.
    CYR-44598Fixed an issue where the Strata Logging Service status for Prisma Access (Managed by Panorama) deployments was displaying an Exception <customer-id> error.
    CYR-43673Fixed an issue where all the invalid configurations from the API were relayed back to the system administrator via a GET call.
    CYR-43400Fixed an issue where, for connectors onboarded in ZTNA connector groups with Preserve User ID checked, ActionsDiagnosticsping from the internal interface to the data center apps did not work.
    CYR-43280Fixed an issue where an illegal base64 data error caused the DSP to fail to generate a diff, even though changes were present.
    CYR-43262Fixed an issue where remote network API requests for Remote Network onboarding threw a commit validation error in the plugin when BGP configuration was included in the payload.
    CYR-43222Fixed an issue where application targets assigned to User ID-based ZTNA Connector groups did not support a Probing Type of icmp ping.
    CYR-42377
    Fixed an issue where, when configuring Dynamic DNS Registration Support for Remote Troubleshooting and Updates, an unencrypted Kerberos key file could not be uploaded on the Panorama that manages Prisma Access when the Authentication Type was Kerberos.
    • For Prisma Access (Managed by Panorama) deployments that use a Cloud Services plugin version of 5.2.0 or later: Upload an auth key through a .key file that has the unencoded Kerberos keytab file retrieved from the DNS server.
    • For Prisma Access (Managed by Panorama) deployments that use a Cloud Services plugin earlier than 5.2.0: Upload an auth key through a .key file that has the base64 encoded string of the Kerberos key retrieved from the DNS server.
    • For Prisma Access (Managed by Strata Cloud Manager) deployments only: If you choose a Kerberos authentication type, upload an auth key through a .key file that has the unencoded Kerberos keytab file retrieved from the DNS server.
    CYR-42191Fixed an issue where, when setting up Dynamic DNS Support, a valid Kerberos file was not correctly uploaded and was not saved in the system configuration.
    CYR-41740Fixed an issue where, if there were more than 100 connectors onboarded in the same region in a short duration of time, private app access through some of the ZTNA connectors might not work.
    CYR-38418Fixed an issue where, after enabling IPv6, a Prisma Access dataplane upgrade from 10.2.8-h1 to 10.2.8-h2 failed.
    CYR-38386Fixed an issue where, after an autoscaling operation caused more Mobile User gateways to be created, a Commit and Push operation failed.
    CYR-37913Fixed an issue where, if you disabled traffic replication in a compute and re-enabled it in the same compute, the traffic replication functionality was impacted, and you did not see any mobile user or remote network traffic replicated with no no commit or configuration failures displayed.
    CYR-37791Fixed an issue where, after a user switched from one project to another and connected to the same Prisma Access location, the Monitor > Users page in Strata Cloud Manager did not reflect the correct project name that the user switched to for the following time ranges: 3 hours, 24 hours, 7 days, and 30 days.
    CYR-36930Fixed an issue where, if a GlobalProtect mobile user had dual stack (IPv4 and IPv6) enabled and they connected to a Prisma Access GlobalProtect location that had IPv6 enabled and IPv6 was later disabled for that location, the dual-stack user could not connect to that location.
    CYR-27734Fixed an issue where the Policy Optimizer for unused Rule usage statistics were not visible in Panorama for remote network device groups.

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