Prisma Agent Addressed Issues
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Prisma Agent

Prisma Agent Addressed Issues

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Prisma Agent Addressed Issues

Review the issues that have been addressed in the Prisma Agent.
Where Can I Use This?What Do I Need?
  • Prisma Access (Managed by Panorama or Strata Cloud Manager)
  • NGFW (Managed by Panorama)
  • Check the prerequisites for the deployment you're using
  • Contact your Palo Alto Networks account representative to activate the Prisma Agent feature
Review the issues that have been addressed in Prisma Agent.

Issues Addressed in Prisma Agent 26.3

The following table lists the addressed issues in Prisma Agent 26.3.
Issue ID
Description
PANG-14220
Fixed an issue where renaming folders on a network share drive returned an "Invalid Device" error when Endpoint DLP was enabled on the Prisma Agent. Renaming text files on the same network share was not affected. Folder rename operations on network share drives now complete successfully when Endpoint DLP is enabled.
PANG-14123
Fixed an issue on macOS endpoints where the Prisma Agent UI process became unresponsive during a pre-logon connection attempt, causing the pre-logon request to time out and the agent to fall back to a different gateway. The agent now properly handles pre-logon connection requests.
PANG-13965
Fixed an issue where Prisma Agent installer packages were not removed from the agent's temporary folder after upgrade or downgrade cycles, which would cause the folder to accumulate significant disk space over time. The agent now periodically removes stale installer packages from the temporary folder, preventing them from accumulating.
PANG-13743
Fixed an issue where the Prisma Agent failed to establish a pre-logon connection and displayed a "Disconnected" status even after endpoint manager enrollment succeeded. This occurred because a CIE token authentication call during the pre-logon process returned a 400 Bad Request error. Pre-logon connections now establish successfully after enrollment.
PANG-13731
Fixed an issue on macOS where the Prisma Agent initiated HIP report submissions to the gateway using TLS 1.0, which the gateway rejected, causing HIP submission to fail immediately after a successful gateway connection. HIP report submissions now use a TLS version accepted by the gateway.
PANG-13713
Fixed an intermittent issue on Windows endpoints where the Prisma Agent appeared to connect successfully with no visible errors, but users were unable to access any sites. Restarting the agent or rebooting the device restored connectivity. The agent now maintains connectivity after establishing a connection.
PANG-13697
Fixed an issue where the Prisma Agent re-authentication notification did not appear automatically from the system tray when the configured notification time was reached. Users had to manually open the agent to see the notification and take action before their session expired. The re-authentication notification now appears automatically as configured.
PANG-13681
Fixed an issue on macOS 26.5.1 (Tahoe) where users experienced connectivity failures when connected through the Prisma Agent, with traffic resulting in TCP connection resets. This issue affected the network extension and did not occur when GlobalProtect was used on the same operating system version. Connectivity through the Prisma Agent on macOS 26.5.1 now operates reliably.
PANG-13644
Fixed an issue on Windows endpoints where the Prisma Agent failed to reconnect after the device woke from Modern Standby (S0 Low Power Idle) sleep. When the device entered Modern Standby, the endpoint manager access token was cleared, and on wake the agent entered an indefinite reconnection loop without recovering. The reconnect button in the system tray had no effect, and a device restart was required to restore connectivity. The agent now retains a valid access token across Modern Standby and reconnects automatically after waking.
PANG-13580
Fixed an issue where, after a restart, the Prisma Agent login button would be grayed out and unavailable when saved credentials were stale or rejected by the server, leaving users unable to start a new login session. The agent now keeps the login prompt available in this situation so users can sign in.
PANG-13517
Fixed an issue where Endpoint DLP did not correctly process file and folder names that contained uppercase or special characters on network share drives, causing rename and move operations to fail. File and folder operations on network share drives now succeed regardless of character case or special characters in file names when Endpoint DLP is enabled.
PANG-13460
Fixed an issue in pre-logon mode where users were unable to enter their password at the Windows login screen after signing out and locking the device. Keyboard input in the password field was blocked, while biometric authentication continued to work. Users can now enter their password at the login screen when the Prisma Agent is in pre-logon mode.
PANG-13429
Fixed an issue where the Prisma Agent intermittently failed to detect the internal network upon network transitions, such as switching between a wired LAN connection and Wi-Fi. When this occurred, the agent defaulted to an external state and tunneled internal application traffic instead of routing it directly. The agent now reliably detects network transitions and applies the correct routing.
PANG-13354
Fixed an issue on macOS endpoints where a stale DNS cache caused the Prisma Agent to incorrectly detect the network as internal when users were working remotely from a non-corporate network, so the agent treated the connection as internal instead of connecting to the intended gateway. The agent now correctly determines the network location when connecting from remote networks.
PANG-13260
Fixed an issue where the Prisma Agent failed to establish a connection with the gateway and displayed a "client certificate not found" error during SSL session setup. This occurred because the endpoint manager authentication token was not accepted by the gateway. The agent now successfully authenticates and establishes gateway connections.
PANG-13248
Fixed an issue on macOS where the Prisma Agent security extension caused unnecessarily high CPU usage by blocking and generating security alerts for directory enumeration events from Prisma Browser helper processes. Because these processes were not in the security extension's allow list, the extension repeatedly denied their requests and generated synchronous alert calls that increased CPU load. The security extension now correctly allows Prisma Browser helper processes to access the agent database directory without triggering unnecessary alerts.
PANG-13110
Fixed an issue on macOS where the Prisma Agent network extension spawned a log monitoring process that streamed all kernel log messages without filtering. On machines with high kernel log volume, this caused the monitoring process and the macOS logging subsystem to consume up to 90–99% CPU. The network extension no longer runs this log monitoring process, eliminating the excess CPU usage.
PANG-13108
Fixed an issue on Windows endpoints where, after resuming from an extended suspension, the Prisma Agent reported "Connected Internally" but TCP-based connections such as RDP were blocked, while basic ICMP connectivity to the same addresses succeeded. Restarting the device was required to restore full connectivity. This occurred because an expired internal gateway authentication token left the agent in an inconsistent state. The agent now properly handles token expiration on resume and restores full connectivity.
PANG-13072
Fixed an issue where traffic to internal resources was incorrectly routed as bypassed instead of being sent directly. This occurred when the Prisma Agent attempted to bind an IPv6 connection to the physical interface but no physical IPv6 address was present, causing the agent to downgrade the routing decision from Direct to Bypass. The agent now correctly routes traffic to internal resources when the endpoint does not have a physical IPv6 address.
PANG-13046
Improved the resilience of gateway connection attempts on macOS endpoints following a sleep/wake cycle. Previously, redundant connection retries in the agent's macOS HTTPS client interfered with the gateway connection flow, so the agent would fail to establish a gateway connection after the device woke from sleep even though authentication succeeded. The agent now issues a single request per gateway API attempt and relies on one coordinated retry sequence with progressively increasing timeouts, reducing transient failures when establishing a gateway connection after the device wakes from sleep.
PANG-12944
Fixed an issue where traffic to certain destinations was incorrectly routed through Prisma Access instead of being sent directly to those destinations. The agent now correctly routes traffic according to the configured split tunneling policy.
PANG-12929
Fixed an issue on macOS endpoints where users experienced application failures—specifically with VoIP applications—after installing the Prisma Agent. The failures were caused by network extension conflicts between the agent and the affected applications. The agent now operates without interfering with VoIP applications.
PANG-12875
Fixed an issue where downgrading the Prisma Agent resulted in a timeout error in the UI during the downgrade operation. Agent downgrade operations now complete successfully.
PANG-12874
Fixed an issue on Windows endpoints where an unexpected "Choose application" dialog appeared during the Prisma Agent authentication process, interrupting the authentication flow. The agent authentication flow no longer triggers this dialog.
PANG-12670
Fixed an issue where Endpoint DLP did not generate an incident when a specific printer was configured as the scope target in the DLP policy. Despite the printer model being detected as supported, DLP incidents were not triggered for print operations matching the configured scope. Endpoint DLP now generates incidents for print operations when a specific printer is configured as the policy scope target.
PANG-12647
Fixed an issue where the Prisma Agent "Best Available" gateway selection could connect users to a distant gateway. The "Best Available" selection now uses fresher performance data to more accurately connect users to the gateway with the lowest latency for their location.
PANG-12569
Fixed an issue where a blocking SSL tunnel handshake would freeze the agent's tunnel controller, causing tunnel teardown to time out and leaving the agent in a stuck state that rejected all new tunnel connections until the service was restarted. This would surface during rapid reconnection cycles, such as after a device wakes from sleep. The SSL handshake now runs asynchronously, and pending socket operations are canceled promptly during disconnect, so tunnel teardown completes cleanly and the agent recovers on its own without requiring a service restart.
PANG-12488
Fixed an issue where HIP notification messages that contained non-ASCII characters—such as accented characters used in French and other languages—were not rendered correctly and appeared as garbled text. HIP notification messages now display non-ASCII characters correctly.
PANG-12121
Fixed an issue where the Prisma Agent did not fall back to an SSL tunnel when IPSec was blocked by the network, resulting in a loss of connectivity. The agent now correctly falls back to an SSL tunnel when IPSec connectivity is unavailable.
PANG-11902
Fixed a performance issue where the Prisma Agent sent packets that exceeded the configured tunnel MTU, causing a significant reduction in throughput. This occurred because the agent's optimized MTU setting overrode a manually configured MTU value. The agent now respects the configured MTU and ensures that outgoing packets do not exceed the specified size.
PANG-11790
Fixed an issue on macOS endpoints where the Prisma Agent would become stuck on the loading screen after switching from the GlobalProtect app. When the endpoint manager was unreachable during enrollment, the agent's UI would fail to advance to a valid screen and remain in the loading state. The agent now falls back to the appropriate screen when the endpoint manager is unavailable during enrollment, instead of becoming stuck.
PANG-11680
Fixed an issue where the Prisma Agent attempted to establish a pre-logon tunnel even when the connection mode was configured as on-demand, causing tunnel establishment to fail. This occurred because the connection mode from a previous session was persisted in the configuration database and not updated when the endpoint manager configuration was changed. The agent now correctly applies the connection mode from the endpoint manager configuration.
PANG-11665
Fixed an issue where the Prisma Agent could not connect to the configured favorite gateway, eventually connecting to a different gateway only after an extended wait. The agent now connects to the favorite gateway as expected without unnecessary delays.
PANG-11291
Fixed an issue on Windows 11 endpoints where installing the Prisma Agent caused the network connection icon in the Windows taskbar to change from a wireless (Wi-Fi) icon to an Ethernet icon, even when the endpoint was connected via Wi-Fi. The correct wireless icon is now displayed after installing the agent.
PANG-10008
Fixed an issue where the Prisma Agent could not connect to a gateway hosted on an NGFW in Azure when the gateway used a private IP address behind NAT. This occurred because the agent used the internal private IP address returned in the gateway's tunnel configuration response rather than the public IP address required for NAT traversal. The agent now correctly handles gateways that use private IP addresses behind NAT.

Issues Addressed in Prisma Agent 26.2.2 (macOS and Windows)

The following table lists the addressed issues in Prisma Agent 26.2.2 for macOS and Windows.
Issue ID
Description
PANG-13419
Fixed an issue where the Prisma Agent, when configured in always-on mode, did not automatically reconnect after a network status change, such as when an endpoint resumed from sleep and network connectivity became available. The agent remained unable to connect, requiring users to manually initiate the connection. This occurred because the agent attempted to connect before network connectivity was fully established, which prevented subsequent automatic connection attempts. The agent now properly detects network status changes and automatically reconnects.
PANG-13210
Fixed an issue where the Prisma Agent pre-logon tunnel disconnected and did not automatically reconnect when an endpoint resumed from an extended suspension in pre-logon mode. The tunnel now automatically reconnects after the endpoint resumes from suspension.
PANG-13116
Fixed an issue where the Prisma Agent frequently disconnected, causing the tunnel to tear down when an access token expired and the agent failed to refresh the token for re-authentication. The agent now properly handles token refreshes to maintain a stable connection.
PANG-12959
Fixed an issue where the Prisma Agent intermittently received an "Agent Configuration Not Found" message after an endpoint upgrade. The agent now correctly retrieves its configuration after an upgrade.
PANG-12945
Fixed an issue where Endpoint DLP blocked a Prisma Agent worker thread in the control manager, which prevented proper operation of the agent. Endpoint DLP no longer interferes with Prisma Agent worker threads, ensuring continuous and correct functionality.
PANG-12928
Fixed an issue where Windows endpoints could not connect to the Prisma Agent in pre-logon mode and the Prisma Agent icon doesn't show up in the credentials provider, preventing successful pre-logon connections. Endpoints now connect to the agent as expected in pre-logon mode.
PANG-12884
On endpoints running macOS, fixed an issue where the Prisma Agent Connected window lacked configuration options for its visibility or display duration. Administrators can now manage the display of the connection window.
PANG-12883
For Prisma Agents on macOS and Windows devices, fixed an issue where when the device was in sleep mode, running the pacli status command resulted in an invalid JSON string response and a timeout error, preventing the retrieval of Endpoint Manager (EPM) status. With this fix, the command now provides the correct EPM status.
PANG-12882
Fixed an issue where the Prisma Agent app on macOS endpoints remained open after users signed out. This occurred if the app lost focus when a user clicked another application or window after initiating sign-out from the Settings page. The app now closes as expected after sign-out.
PANG-12484
Fixed an issue where the Prisma Agent pre-logon tunnel did not connect automatically after users logged off the operating system, preventing them from establishing the connection from the Prisma Agent app in pre-logon mode. The pre-logon tunnel now establishes automatically after users log off.
PANG-12422
Fixed an issue where IPSec tunnels did not use optimized Path Maximum Transmission Unit (MTU) settings when enabled. IPSec tunnels now correctly apply the optimized Path MTU.

Issues Addressed in Prisma Agent 26.2.1

The Prisma Agent 26.2.1 release includes performance and bug fixes. The following table lists the security issues addressed in Prisma Agent 26.2.1.
Issue ID
Description
A fix was made to address CVE-2026-0271 (Linux).
A fix was made to address CVE-2026-0268 (Linux).
A fix was made to address CVE-2026-0248 (Android and ChromeOS).
A fix was made to address CVE-2026-0247 (Prisma Agent (Endpoint DLP) on macOS and Windows).
A fix was made to address CVE-2026-0246 (Linux, macOS, and Windows).
A fix was made to address CVE-2026-0245 (macOS and Windows).

Issues Addressed in Prisma Agent 26.2

The following table lists the addressed issues in Prisma Agent 26.2.
Issue ID
Description
PANG-11346
Fixed an issue where on Ubuntu operating systems, Docker containers experienced a "Network is unreachable" error when attempting to send curl traffic, despite the host system having full connectivity, if the Prisma Agent was connected on the host.
PANG-10947
Fixed an issue where the Prisma Agent on Linux devices (such as ArchLinux and Ubuntu) failed to automatically reconnect to the gateway in on-demand mode after the internet connection was temporarily lost and then restored.
PANG-10668
Fixed an issue where the Prisma Agent settings page appeared half blank on ArchLinux devices running KDE Plasma desktop when a Dark OS theme was enabled, preventing relevant data from displaying.

Issues Addressed in Prisma Agent 26.1.2

Issue ID
Description
PANG-11395
Fixed an issue where the Prisma Agent on Windows 11 laptops did not reauthenticate with the internal gateway when transitioning between network interfaces (for example, from Wi-Fi to LAN) and temporarily having more than one active network interface. This prevented the IP-user mapping from being updated on the NGFW firewall, causing traffic from the user's IP to be unrecognized.
PANG-11328
Fixed an issue where DNS resolution failed for Microsoft 365 services (MS Teams and Outlook) running Prisma Agents on dual-stack Windows devices.
PANG-11311
Fixed an issue where the Prisma Agent displayed an erroneous "Your connectivity might be affected. Please try again or contact your administrator" error notification when a user manually disconnected from an on-demand connection.
PANG-11293
Fixed an issue where Prisma Agent version 26.1 was unable to retrieve the status of disk encryption for Host Information Profile (HIP) reports, causing HIP checks to fail and denying access to private applications.
PANG-11284
Fixed an issue where, after upgrading to Prisma Agent version 26.1.1.10 on Windows, users attempting to log in with Microsoft Entra SSO experienced login failures and HIP check compliance errors (Error 53000) because the embedded browser incorrectly prompted for a plugin installation."
PANG-11274
Fixed an issue on macOS devices where gateway connections would fail or experience significant delays after waking from sleep. This occurred because the Prisma Agent service (daemon) attempted to access client certificates in the login keychain through the user interface (UI) while the UI was still asleep. These requests would queue up and process sequentially once the UI woke, causing older requests to time out and preventing timely gateway connections.

Issues Addressed in Prisma Agent 26.1.1

The following table lists the issues addressed in Prisma Agent version 26.1.1.
Issue IDDescription
PANG-11201
Fixed an issue on Prisma Agents for Linux where the Prisma Agent connection profile became stuck in an "activating" state when NetworkManager was configured not to manage the tunnel interface, resulting in a tunnel connect and disconnect loop that prevented successful establishment of the tunnel.
PANG-11153
Fixed an issue where the Prisma Agent on Linux experienced recurring PASrv process crashes approximately every 20 seconds due to abnormal termination during agent upgrade operations, causing the agent to become unresponsive and preventing log collection.
PANG-10723
Fixed an issue where the Prisma Agent installer script on Linux incorrectly modified permissions of the entire /opt installation directory. The installer script now only modifies /opt/paloaltonetworks.

Issues Addressed in Prisma Agent 25.7.1

The following table lists the issues addressed in Prisma Agent version 25.7.1.
Issue IDDescription
PANG-9876Fixed an issue where the PASrv service would crash and generate crash files on a newly installed Prisma Agent running in Always On mode on Linux systems. The crash occurred after user sign-in during the tunnel connection process while the agent was operating in Always On mode. This issue affected Linux environments, particularly Ubuntu 22 x86 systems.

Issues Addressed in Prisma Agent 25.7

The following table lists the issues addressed in Prisma Agent version 25.7.
Issue IDDescription
PANG-9242
Fixed an issue where the Prisma Agent on macOS and Windows would fail to properly clean up tunnel interface routing table entries when executing the pacli epm signout command after a gateway shutdown had left the agent in a Disconnected state. This problem occurred when agents that were previously connected to a tenant became disconnected due to gateway shutdowns, and users subsequently attempted to sign out using the pacli command.
PANG-8945
Fixed an issue where the Prisma Agent Manager would incorrectly handle ICMP traffic configuration after upgrading to the latest version. When the Block Non-TCP and Non-UDP based traffic when connected to tunnel option was disabled by default following an upgrade, the pacli traffic show command would inaccurately display Allow non-tunnel outbound ICMP when connected to tunnel as true, while the underlying Allow ICMP for troubleshooting value was incorrectly being passed as false instead of the expected true value.
The agent now properly synchronizes the ICMP traffic configuration values to ensure consistent behavior between the configuration display and actual traffic routing.
PANG-8929
Fixed an issue where the Prisma Agent on Windows would incorrectly report "error: 513 - PASrv is unreachable, please confirm it's running" when executing the pacli epm status command during reinstallation scenarios.

Issues Addressed in Prisma Agent 25.6.2

The following table lists the issues addressed in Prisma Agent version 25.6.2.
Issue IDDescription
PANG-9620
Fixed an issue where the Prisma Agent would automatically disconnect and remain disconnected without attempting to reconnect, leaving users without network protection. The problem occurred when the agent lost its connection to the endpoint management server and failed to re-establish the connection automatically as expected.
This occurred due to a DNS resolution timing conflict in certain network environments where the primary DNS server was unresponsive while the secondary DNS server was functioning properly. The fix adjusts the DNS resolution process to ensure proper failover occurs when the primary DNS server is unavailable, allowing the agent to maintain connectivity and automatically reconnect when network issues are resolved.
PANG-9630
Fixed an issue where the Prisma Agent would become stuck in a "Connecting" state after a network switch when attempting to connect to an internal gateway. This problem occurred when users experienced a network change that caused them to be logged out from the tunnel, and while the Prisma Agent endpoint manager web-socket would successfully reconnect, the Prisma Agent app would remain stuck displaying "Connecting" indefinitely.
PANG-9276
Fixed an issue where the Spyder application would display "Permission denied" errors and fail to work properly when Prisma Agent was installed on the same computer. Users found that Spyder would only function normally after completely removing the Prisma Agent from their system, creating a conflict between the two programs. The fix ensures that the Prisma Agent no longer interferes with Spyder, allowing both programs to run simultaneously without conflicts while maintaining the agent's security protection for other applications on the system.
PANG-9220
Fixed an issue where users encountered "Server Enrollment failure" errors after installing Prisma Agent version 25.4.0.29, preventing them from successfully connecting to their organization's network. The problem occurred during the initial setup process when the agent attempted to register with the endpoint management server but failed with messages indicating an invalid enrollment secret. This occurred due to a compatibility issue between the agent's security enrollment method and certain Windows system security components. When the agent tried to use the primary secure enrollment process, some Windows systems would reject the connection due to unsupported security protocols, causing the entire enrollment to fail.
PANG-9092
Fixed an issue where the Prisma Agent would freeze and become stuck in a non-responding state. The problem occurred when the application attempted to update multiple settings at the same time from different parts of the program, causing conflicts that would lock up the entire application. This resulted in users being unable to interact with Prisma Agent, as the interface would stop responding and the agent would appear to hang indefinitely. The fix ensures that all setting updates are now processed in a controlled, sequential manner to prevent these conflicts and maintain application responsiveness.
PANG-9067
Fixed an issue where the Prisma Agent on macOS 15.6.1 failed to connect to external gateways when selecting Best Location and incorrectly switched to internal connectivity. This issue manifested in two specific scenarios:
  1. After upgrading the operating system from macOS 15.6 to 15.6.1, Prisma Agent would incorrectly connect to an on-premises gateway instead of maintaining its connection to the external Prisma Access gateway that it was using prior to the OS upgrade.
  2. When users selected Best Location from the Prisma Agent app, the agent would search through all available Prisma Access gateways but then inappropriately switch to Internal mode, even when connected to a home WiFi network where Internal Host Detection should not be triggered.
This occurred due to the improper cleanup of the on-premises tunnel routes during the Best Location selection process, which caused the system to incorrectly determine that it was on an internal network and activate the Internal Host Detection functionality. This resulted in users being unable to establish proper external gateway connections through Prisma Agent on the updated macOS version, forcing the agent into internal mode when external connectivity was required and available.

Issues Addressed in Prisma Agent 25.6

The following table lists the issues addressed in Prisma Agent version 25.6.
Issue IDDescription
PANG-8845
Fixed an issue where the Prisma Agent would incorrectly remain bound to port 0 when switching between Prisma Agent endpoint manager configurations with different proxy settings, causing endpoint traffic to Explicit Proxy (EP) to fail. This problem occurred when the agent initially connected to an endpoint manager without agent proxy configured, then switched to a different endpoint manager that had a proxy port configured, but failed to update its port binding from port 0 to the new proxy port. The agent now correctly updates its port binding when switching between endpoint manager configurations with different proxy settings, eliminating traffic routing disruptions.
PANG-8200
Fixed an issue where the Prisma Agent on Windows devices would incorrectly display the previously connected server FQDN in the Server Name field after executing the pacli epm signout command without the --keep parameter, instead of properly resetting to show Select Server Name as expected. This inconsistency between Windows and Mac platforms has been resolved, ensuring that both operating systems now consistently reset the login view and display the default Select Server Name prompt when signing out without preserving server information.

Issues Addressed in Prisma Agent 25.4

The following table lists the issues addressed in Prisma Agent version 25.4.
Issue IDDescription
PANG-7949Fixed an issue where the Dynamic Privilege Access enabled Prisma Agent was unable to connect to a gateway after upgrading an endpoint to Windows 11 24H2. Following the Windows upgrade, the Prisma Agent would lose the ability to establish gateway connections, even though the Endpoint Manager (EPM) connection remained functional. This issue occurred consistently across systems that had undergone the Windows 11 24H2 upgrade, affecting the agent's ability to connect to any configured gateways while maintaining normal endpoint manager connectivity.
PANG-7865Fixed an issue where the Prisma Agent on Windows did not properly honor updated session timers after a user extended their session through the embedded browser. The agent now correctly adopts the newly extended session duration when users authenticate through the session expiry banner, preventing premature session termination and ensuring the Prisma Agent icon remains responsive in the system tray throughout the extended session period.
PANG-7960
Fixed an issue where the Prisma Agent on Windows blocked authentication in the embedded browser due to the Best Available - Fail Safe mechanism in the forwarding profile triggering during the initial connection attempt. The embedded browser now properly bypasses the fail-safe mechanism when the agent is configured to run in on-demand mode, enabling successful authentication on the first attempt without requiring users to cancel and retry the authentication process after a reboot.
PANG-7309Fixed an issue where the Prisma Agent on Windows failed to automatically switch from an external gateway to an internal gateway when the user's device woke from sleep mode after being connected to different network environments. The agent now properly detects network changes upon waking from sleep. It also automatically switches to the appropriate internal gateway without requiring manual sign-out via the pacli epm signout command and subsequent reauthentication through the Prisma Agent app.

Issues Addressed in Prisma Agent 25.3.1

The following table lists the issues addressed in Prisma Agent version 25.3.1.
Issue IDDescription
PANG-7012Fixed an issue where the embedded browser for Prisma Agent did not reuse the Windows Hello token for reauthentication, forcing users to manually enter their credentials despite having Windows Hello enabled on their devices. The embedded browser now properly leverages existing Windows Hello authentication tokens for seamless reauthentication without requiring manual credential entry.

Issues Addressed in Prisma Agent 25.3

The following table lists the issues addressed in Prisma Agent version 25.3.
Issue IDDescription
PANG-6738Fixed an issue where certificate authentication failed on Windows devices when certificates were stored in the machine certificate store, preventing the Prisma Agent from properly authenticating users with machine-level certificates. The agent now correctly accesses and utilizes client certificates from the machine certificate store, eliminating the need to manually import certificates to the user's personal certificate store as a workaround.
EPM-4616Fixed an issue where newly added internal gateways weren’t visible in existing Prisma Agent settings, preventing administrators from updating agent configurations with recently added internal gateways. The agent settings now automatically refresh to display all available internal gateways, including those added after the initial configuration, eliminating the need to create new agent settings to access newly added gateways.