View Prisma Agent Notifications
Learn about the types of notifications that you’ll receive from Prisma Agent in the event of an error or warning.
| Where Can I Use This? | What Do I Need? |
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The Prisma Agent helps minimize disruptions to your work by notifying you
about connection issues or imminent outages. Prisma Agent provides
notifications on the macOS menu bar or the Windows taskbar (system tray). The agent also
displays warnings or errors in pop-up notifications and shows the connection status and
any issues in the Prisma Agent. (Not supported on Prisma
Agent Linux)
When an issue occurs,
Prisma Agent notifies you as follows:
- The Prisma Agent icon shows whether the agent is connected or disconnected.
- Prisma Agent will prompt you when an application you're accessing
requires additional authentication. Click OK to
authenticate using your organization's authentication method.
When a warning or error occurs, a pop-up notification shows the warning or
error in minor detail, and may provide a remediation for the issue.
If Application Experience is running on your device, a pop-up notification
from Autonomous DEM appears. You can click the notification to open the
Application Experience User Interface to
view any suggested remediation for the
issue.
- The main window of the Prisma Agent shows whether you are connected
or
disconnected.
If an error is beyond your control, such as running an unsupported version of the agent,
you can click the error pop-up to open the Prisma Agent, which will show
the error and a brief message to contact your administrator.
When an outage is imminent and you are about to be disconnected from Prisma Access,
Prisma Agent will issue an alert with an option to refresh the
connection or ignore the message.
If you ask your administrator for assistance on a
Prisma Agent issue, they
might need to access your system remotely for troubleshooting. In this case, they will
request permission from you to start a remote terminal session on your device that gives
them access to advanced commands to troubleshoot and remediate your issues. You can
approve or reject this request using the following pop-up that will appear on your
device:
Prisma Agent Icon States
Review the possible states for the Prisma Agent icon on macOS menu
bar or Windows taskbar.
To keep you informed of your connection status, the Prisma Agent
provides notifications in the macOS menu bar or Windows taskbar.
The following table shows the possible states of the Prisma Agent icons.
| Icon | State | Explanation |
|---|
|
|
Not Connected
|
The agent isn’t connected.
|
|
|
Connected
|
The agent is connected to a Prisma Access location.
On supported Linux endpoints, the icon
is blue.
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Depending on the settings for your operating system, the Prisma Agent
icons and notifications can appear in dark mode or light mode.
When a warning or error occurs, a pop-up notification is displayed with a brief
message about the issue.
